E-World Tours

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I realized people being late but customers should be alerted or notified in this situationJasmine keeps covering up and gives wrong info which is basically "lying"the bus is old like you said but I disagree that it is safethis came from Jasmine herself, making people walk a distance to avoid the possibility of getting a ticket due to broken windshield and telling passengers they will not have a way homewe paid in full for this trip and expect a decent or satisfactory servicethis was not metI demand a full refund including the $per person mandatory gratuity which is very wrong if the customer was not happy and the service was unsatisfactory In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The explanation given by the company was not complete Again, in the morning we supposed to be leaving 8am but we left 9am All passengers were waiting for the bus for hour Then the bus had a problem with the tire another delay happened Then we reached our first destination there was a commotion with the other tour group and they are stating that the bus who rescued us in the highway was there bus People from the other tour group were in front of our bus and they don't want us to leave We were stuck for 1/hrs in Cornerstone Museum NY The one on hold in immigration is understandable and we were just hold for mins in the immigration but the company should take note that we are supposed to be in NIAGARA Canada immigration early we are supposed to be there at 8:30pm but unfortunately we arrived 11pm to enjoy the NIAGARA in the evening but again unfortunately because of the problems that the company should know how to take care smoothly we were not able to do it even though it is part of the itinerary.The company is stating that we didn't do any attractions that's why our time were wasted? In the first place, it is our choice not to do the attractions because iit was optionalWe did the attraction but not through them we paid on our own because some of it we are not interested to doWhat I am trying to make the company understand is that they should know how to handle their tour If the bus is really in a good condition no accidents and no unfortunate event will happen I would understand if it happened only one time but we were stuck times on the road (major highways) and the last unfortunate event it made us wait for hours in the highway How would you understand that kind of situation if the bus was really in a good condition ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
At this time, I have not been contacted by E-World Tours regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
FYI, before I contacted youI notified TAKETOURS, CUSTOMER SERVICE and I was diverted to you and that they are "*** *** *** ***"now, you are telling me to contact themsomeone has to settle this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The explanation given by the company was not complete.  Again,  in the morning we supposed to be leaving 8am but we left 9am.  All passengers were waiting for the bus for 1 hour.  Then the bus had a problem with the tire another delay happened.  Then we reached our first destination there was a commotion with the other tour group and they are stating that the bus who rescued us in the highway was there bus.  People from the other tour group were in front of our bus and they don't want us to leave.  We were stuck for 1 1/hrs in Cornerstone Museum NY.  The one on hold in immigration is understandable and we were just hold for 30 mins in the immigration.  but the company should take note that we are supposed to be in NIAGARA Canada immigration early we are supposed to be there at 8:30pm but unfortunately we arrived 11pm to enjoy the NIAGARA in the evening but again unfortunately because of the problems that the company should know how to take care smoothly we were not able to do it even though it is part of the itinerary.The company is stating that we didn't do any attractions that's why our time were wasted? In the first place, it is our choice not to do the attractions because iit was optional. We did the attraction but not through them we paid on our own because some of it we are not interested to do. What I am trying to make the company understand is that they should know how to handle their tour.  If the bus is really in a good condition no accidents and no unfortunate event will happen.  I would understand if it happened only one time but we were stuck 3 times on the road (major highways) and the last unfortunate event it made us wait for 2 hours in the highway.  How would you understand  that kind of situation if the bus was really in a good condition.  ?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Pick-up locations had been changed for 3 times because they were late. We picked up customer since 8:00am in Chinatown, waited until 8:30PM, they were still not shown up. All other PAX started yelling at Jasmine, and she had no...

choice, but; left after scheduled another pick-up location (in NJ) with the Pax. Unfortunately, when Jasmine arrived NJ, they are late again so Jasmine did the same thing, called and re-schedule the pick-up location. They meet each other in the Rest Area finally. The Bus might not in good condition, but; it should be ok, otherwise; DOT won't allow it to run on the road. We admitted Jasmine had room for improvement. Thus, after she takes a re-training course and passes, we may then consider putting her on the waiting list Thank you and sorry for all the inconvenience.

Business Response to a Complaint
[redacted] Response: We don't want to keep arguing. If you really think you deserve a FULL REFUND, please speak to your Travel Agency which you pay your tour fee. We will then negotiate with the Travel Agency. Thank you very much~

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I realized people being late but customers should be alerted or notified in this situation. Jasmine keeps covering up and gives wrong info which is basically "lying". the bus is old like you said but I disagree that it is safe. this came from Jasmine herself, making people walk a distance to avoid the possibility of getting a ticket due to broken windshield and telling passengers they will not have a way home. we paid in full for this trip and expect a decent or satisfactory service. this was not met. I demand a full refund including the $16 per person mandatory gratuity which is very wrong if the customer was not happy and the service was unsatisfactory.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: 1.The busdriver of E-WORLD TOUR Inc.do sex harassment to me in hotel

2.My water was added with pee when I during the trip,and I had diarrhea 3 days later,but the compeny said they can't be responssible for it.

3.In the tourist group,they reduce a trip place and cheat me that this place is closed.Then I contact there I hear it was open stillDesired Settlement: Refund

Review: My family booked a tour with Eworld on July [redacted] NYC-NIAGARA-TORONTO. With a Confirmation no. of [redacted]. We paid $608 for all the passengers. Here the list of passengers:

1. [redacted] 2. [redacted]

3. [redacted] Aga

4. [redacted]

5. [redacted]

According to the email confirmation, we have to be at [redacted] at 8am for departure time so we arrived 7:45am but unfortunately we have to wait until 9am. We were there waited for 1 hour and 15 minutes under the sun. Unorganized place because all the tour passengers are waiting. At 3:30pm we were stuck in the highway because of tire problem. The tour guide didn’t explain right away what’s going on. We waited 30 minutes for the rescue bus to take us in our first destination in Corning Glass Museum. We arrived 4:30pm at the museum and after the tour another group of tourist is trying to hold our departure because they are telling us that the bus we are riding is their bus. They were a group of tourist from Eworld also who got stuck for 2hours because the bus that supposed to bring them back to NY is the bus got stranded in the highway. The tourist didn’t allow our group to leave and the two tour guides in each group didn’t know how to handle the situation. We were stuck for 2hours and were able leave at 6:45pm. From the Corning Glass Museum to Niagara will take us 5 more hours. Our supposed itinerary is to see NIAGARA FALLS in the evening but unfortunately because of the incident we were drop off in our hotel at 12:30 midnight. Our first day got wasted because of the unprofessionalism of the company on how to handle the situation. Our tour guide didn’t even ask for an apology for what happen.

Third day, our call time is 5am to go for a boat ride at Thousand Island. After the boat ride we went straight at duty free Canada before the US border. We supposed to leave at 10:50am but the battery of the bus broke down so we are stuck again for 2 hours. The battery was replaced but I believed not a good quality. Everyone in the bus is saying that it will not last long for 5 more hours trip back to New York city but the driver didn’t listen. We left at 1pm at duty free and once again we got stuck in the highway at 3pm because of the battery again. We were in the middle of the highway for almost 3 hours hours and it was very hot. We have kids on the bus, my son is included he is 7 years old. Me, myself is 6 months pregnant but unfortunately had to suffer because of the company’s negligence. A rescue bus arrived at 6pm and again 5 more hours to arrive in New York City. Our tour guide again never apologized for what happen.

The company should make sure that all their tourist bus must be in good condition. Not all time is wasted in this trip but also the passenger’s life is all also at risk. Being stuck in the middle of the highway is not safe at all. I am demanding that Eworld should give us the full refund of our trip for messing up our supposed to be a relaxing and happy family tour.Desired Settlement: The company should make sure that all their tourist bus must be in good condition. Not all time is wasted in this trip but also the passenger’s life is all also at risk. Being stuck in the middle of the highway is not safe at all. I am demanding that Eworld should give us the full refund of our trip for messing up our supposed to be a relaxing and happy family tour.

Business

Response:

In the morning of the departure day, the bus was in a good condition. But unfortunately the bus was down due to the mechanical problem. Our company reacted quickly and looked for a bus for replacement. The passengers waited for 40 minutes. Everything was in the right track after the replacement. But during the time crossing the border of Canada, one of the passengers had the personal issue of the visa caused the delay of the arrival to the first night hotel. We found out that there was a problem on the battery on the way back to New York City, so we replaced the battery as soon as possible for the safety of our passengers. The tour guide and the driver spent an hour to change the battery. But the issue happened again, it was because of the alternator. We decided to replace the bus since it would take longer for fixing the alternator. We tried our best to shorten the procrastination. All the passengers arrived to New York City at 11pm. Our tour guide made apologies to all passengers for inconvenience; other passengers on the bus were satisfied. Even though there were some accidents happened, our tour guide still finished all the attractions. Since these passengers didn’t pay for any admission tickets, they felt the days were wasted. As travel agency, we rent the bus and hotel from other companies. We are always willing to provide the best service to our customers. We are sorry for all the inconvenience and the accidents.Thank you.

Review: This is health and safety issue: We had an old bus for 4 Days Tennessee, Smoky Mountain Tour in on 8/**/2015. The TV was so old that tour guide could not play any DVDs. Flat tire on first day, driving on the freeway over an hour to reach a repair shop. Second night was a nightmare by staying at Super 8 Motel. Once you opened the room door, a strong murky smell rushing out to your soul, stain on the bedspread, feeling unsafe on the ground floor with loose locks. No air conditioning from Virginia to New York. Bus had made too many stops for water and restrooms, kids cried when needing a restroom stop. Feeling absolutely unsafe, worry, and panic for the driver who was driving in such bad condition, hours delay back to destination. Wrote them a letter, certainly I didn't get any response.Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by E-World Tours regarding complaint ID [redacted].Sincerely,[redacted]

Review: Paid for a tour package of 4 Days Philadelphia, Washington D.C., Thousand Island, Niagara Falls NY the tour was a disaster. Day one Pickup Bus was 1:30 min late and we kept getting the bus coming (Tour Guide Tim) then once we got picked up we are pushed on the bus and told hurry up we are late. Then once on the bus and moving told of the rules rule one on the bus no using the rest room located in back unless it is an urgent need as they are allowed to dump the septic tank until they return to NY. Then we are informed we are to bring food and drink on the bus with us as we are not stopping to long if we decide to stop. Which (Tim tour Guide) stated we will stop every 2 hours for restroom breaks. So off to the 1st stop Philadelphia waste of time stayed to us bathroom and get a bite to eat 1 hour to see the inside of a mall. Now on to Washington pushed back on bus arrive Washington late in the afternoon around 3pm get pushed to purchase optional up sale items but we do not give in as we did not want to see the wax museum wanted to see other sites Lincoln etc which we did but stay was short and now we are pushed back on bus. Now we are told heading on road and to eat along the way to upstate near corning ny.

Drive an additional 6 hours total one stop for food at a place the company is with as they new the prices etc all you can eat Chinese buffet stop again 1 hour eat bathroom and now shop as e are told no breakfast from hotel and we must leave very early as we are behind schedule. Get to hotel 11:30pm pushed into room and just pass out wake up call 6am up at it again day 2 now on to corning glass museum but we were supposed to go to Hershey park but they decided to skip without telling us (guess what happens car accident I have pics and I was one of the ones helping with the victims waiting for help to arrive car going the wrong way hit an 18 wheeler cargo truck if we had gone to Hershey park we would have never seen this accident or been park of it. Another 2 hours as we got questioned by Police etc. Now we head to Hershey Park after people on bus complain. Hershey park again 2 hours or so bathroom free tour and food back on bus now we drive all the way from PA to Corning NY none stop not even for the bathroom as promised we have kids and elder people with us. Get to corning around 530pm rushed thru tour 1hour back on bus for the remainder of the trip falls again non-stop driver tired as he has been driving non-stop and he stated just off a turn around from another job so he is not at his sharpest. Arrive Near the falls late around 11:30pm Hotel is a mess and should be closed for back to bed. Wake up call 7:00am on the road 8am to the falls nice time but only given 3 hours and then dragged to other attraction 30 min away tour guide would not allow us to stay to see the falls the fort we went to was optional. Now we have time to kill the longest part of this that we had all the time in the tour for to shop at an outlet mall.

4 hours at this outlet when we could have stayed at the Falls and really looked around (Tim tour guide) told us you can take a cab back to the falls and meet us back here (WOW). So we eat and waste 4 hours at the Mall. Now pushed back on the bus and guess what yes another 4 hour Hell trip to the next hotel for grand Island part but 1st we stop along the way to eat again Buffet style again. Back on bus and now we get to hotel at 8:45pm get in and we are exhausted but manage to hit the pool and relax for a wake call at 5:45am or 4:30am to leave at 6am for the trip to grand Island 3 hours away pushed thru that 1 hour tour no break back on bus back home got home to my house 945pm.

I want my money refunded for all three people I had in my party pleaseDesired Settlement: Full refund of all fees paid to this scam of a company.

Review: I did a lot of homework and then booked this DELUXE tour from E-world tours for my parents last week. They promised the itinerary before I paid over $1400. (The itinerary is attached)

However, things got worse and worse after they start the trip: on the first morning, E-world sends us an email that the departure time is delayed 3 hours from 8 am to 11am. However, I called the guide several times and finally he told us the time remains to be 8am. Orderless in the very beginning!

What even more unexpected is, the E-world changes the itinerary arbitrarily! They skipped all scene spots of Philadelphia and went directly to D.C. Even in D.C, they shorten the itinerary and skipped 1/3 of the scenery spots that were listed on the itinerary. The itinerary they guide my parents is even shorter than a regular tour.

E-world does not only cut off the scenery places but also change the overall tour time to be 2/3 of the original. This causes a lot of additional traveling stress on my parents, who are over 60s and have minor [redacted].

My parents don`t speak English. And I contacted E-world and the website ([redacted]) which sells the tour, they shift responsibility between each other and deliberately put off the investigation. I am really angry about what they did and need an explanation: why do they change itinerary at will, and we paid for a Deluxe tour but suffer with a much more worse tour.Desired Settlement: We ask for an clear explanation and the full refund of the trip expense.

Review: The advertisement in the newspaper and the tour guide's expenses are completely different. When we went to the agency to fill out paperwork and make a payment, we were told hotels and one meal in Boston were covered. We were also told, and I also made sure about 4 times that our baby (1 year old girl) did not have to pay for any passes, tickets to museums, tips etc. The minute we got onto the bus, everything changed. The tour guide was rude, obnoxious and aggressive. There was a bathroom on the bus that we weren't allowed to use, only he was allowed. We drove from NY to Boston, then to Canada, not allowing us to use "his" bathroom.When purchasing tickets, the tour guide adds an extra $10 to each person for a ticket. When we arrived at tower in Canada, it clearly stated $32 for a ticket. He made us give him $42 on the bus. This happened to every ticket we had to buy. When we complained, the tour guide replied "If you're unhappy, you may get off the bus". Aside from being ripped off, we don't have a choice in anything else. For example, the last museum we were so fed up we decided to skip it. We told the tour guide, he says he'll "throw us at a gas station" and come back in 6 hours for us. When we all decided to walk around the around and skip the museum, he agreed. 2 minutes later he came back with 6 tickets to the museum and threw it in my husband's lap. The tour guide claimed he purchased it weeks ago. The treatment from the tour guide and this entire company is inhumane and disgusting. Upon arrival he demanded t a MANDATORY $75 tip from each person on the bus.Desired Settlement: I would like a refund for the MANDATORY tip that he did not deserve. We were threatened on the bus; if we didn't give a tip we were not allowed to leave the bus. I would also like a refund for the tickets that he purchased, AFTER we told him our group of 6 weren't attending.

Consumer

Response:

At this time, I have not been contacted by E-World Tours regarding complaint ID [redacted].

Sincerely,

Review: We are from California, and have booked a 3 days 2 nights tour to Washington DC, Philadephia, Niagara Falls from New York travel on a bus tour. Date of tour was 5/**/15 and at time of purchase d the service, was told to be at the office before 8:00 am, as bus will leaves at that time. Received call from the tour guide the night before, the departure time has changed to 9:00 am, and also told us to pack lunch as we have no time for lunch. On the date of the tour, we arrived at 8:45 am, and was told the departure time has changed to 9:20 am, and further delayed to 9:45am and again 10:30 am without letting us know what went wrong until 10:30 am, told us bus got flat tire, will need to arranged shuttle bus to get to Philadephia. It was then a mess with the trip. Arrived Philiadephia, and only gave us 15 min. to take pictures and get lunch rather then visiting liberty bell, independence hall, etc. hopped on the shuttle bus and drove to Maryland to met the bus, waited for almost 30 min before bus came. Drove to Washington DC, driver don't know the direction, tour guide has no idea either, and rely on gps, got lost and drove around for more than extra one hour before arriving the museum, only allowed us 30 min to go in to see the museum. Right in the beginning, tour guide collected all the admission fee and tips for the whole trip, without giving us option not to participate. Went to visit the Capitol Hill and White House, drove around the area for 1 hour without getting off, we complaints, and finally let us off and walk to White House, only gave us 10 min to take picture. T was already 8:30 pm, and we have no dinner, and need to drive almost 2 hours before getting to the hotel, hotel was changed from 37 min drive to Virginia to 1 1/2 hours to Arberdeen. We were also told at that time that we need to leave the hotel at 6 am next morning, and we have to go get our breakfast for tomorrow before go on bus. It was already 8:30 pm, and still have to for dinner place. Bus went on until 10:45 pm, and we demanded the tour guide to stop for [redacted], there were 52 passengers on the bus, we were also very hungry especially with light lunch or no lunch during the day. Also, expecting no breakfast the next morning, we have to eat. By the time we went in to MCDobald, it was almost 11 pm and the store was about to close, they have noc choice but to serve us. We arrived at the hotel at 12:07am. Checked in, and tour guide told us be on time and at the lobby before 6:00 am, if you are late, he will not wait. Today, 5/**/15, all 52 passengers were at the lobby before 6 pm waiting for the tour guide. Tour guide didn't show up in time, called his cell phone and no answer, called again and he then said they have to change bus, and the bus will get her at 11:00 am. We were all very angry. First, he did not notify us of the change, second, this is totally unacceptable that they are not responsible and not even let us know ahead of time what went on. Tour guide did not perform his duty as a tour guide to provide information during sightseeing, although there was any sightseeing. However, on the bus, he should at least let us know the schedule, plan for the day, always keep u sin the loop. We demand to call his office, he said go ahead but the bus will be here at 11:00 am, and will take us to Niagara Falls. It is almost 6-7 hours drive, and by the time we get there, it is already in the evening, and we still have a few spot to visit on the way, it wounded the whole trip. We demanded for a refunded, they ignored us, demanded to call the office, finally got hold of the office, but this person is not the person in charge, and can only listen no keep saying bus will come and take you to Niagara Falls. Nothing has been resolved. We are demanding a full refund of the paid trip including admission and tips that we have already paid and tour guide refused to pay us back. Total cost of the trip per person is $268 per person, we have 2 people, therefore, it will be $536, plus the frustration, time that we have wasted, we would like to cases what kind of compensation the travel agent. Will do besides the $536 refund.Desired Settlement: Request full refund for me and my wife, totally $536, plus compensation from travel agency on our frustration, loss of time, no formal lunch or dinner. Especially, we came a long way from California to join this trip.

Consumer

Response:

At this time, I have not been contacted by E-World Tours regarding complaint ID [redacted].Sincerely,[redacted]