e-yearbook.com

Initial Business Response / [redacted] (1000, 7, 2015/12/10) */ E-Yearbook.com has never offered a free trial periodThis customer used the service to access pay-only images from multiple yearbooks on the E-Yearbook.com websiteE-Yearbook.com has a no refund policy - below is a link to our website Terms and Conditions-> http://www.e-yearbook.com/sp/terms

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ We have no record of email contact from customer - we did get voice message after renewal chargeWe responded to customer via emailSubscription was not canceled which resulted in renewal chargeWe are happy to help with problems printing an image - "drag and drop" of images usually works best Thank you, E-Yearbook.com

Initial Business Response / [redacted] (1000, 7, 2015/11/03) */ The link to cancel the service is below-> https://secure.e-yearbook.com/sp/subscribe?cancel= This customer's service was canceled on October 12, Thank you, E-Yearbook.com

Initial Business Response /* (1000, 5, 2015/06/02) */
Our working phone number is XXX-XXX-XXXX
To cancel a subscription please use this link->
http://www.e-yearbook.com/sp/subscribe?cancel=
The customer's subscription was canceled
Thank you

The customer's name is not on the webpage in question

Initial Business Response /* (1000, 5, 2015/08/21) */
Our family started E-Yearbook.com almost years ago and we have been acquiring and scanning yearbooks ever sinceCurrently, our website has the following available:
- Yearbooks available from over 20,unique schools
- Yearbooks from
over 15,different High Schools in the United States
- Well over million scanned yearbook pages
Of course we are still acquiring and scanning - this is a lifetime endeavorPlease remember, you can always check to see what we have available for free - just visit our homepage, click on state, then school name to see which yearbooks we have scanned
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have thought about it and what they are trying to do, I realize that it is a monumental taskWhile the stats that were given my seem like a lot, the fact remains that a person trying to access a class photo from a yearbook in the year they graduated or desire is going to be extremely difficultI would say less than 5%
They should say thisIf I had known how little actual data they had, I never would have paid my money upfrontIt is disturbing they still do not accept responsibility for their lack of truth

Initial Business Response /* (1000, 5, 2016/01/13) */
We have no record of email contact from customer - we did get voice message after renewal charge. We responded to customer via email. Subscription was not canceled which resulted in renewal charge. We are happy to help with problems printing...

an image - "drag and drop" of images usually works best.
Thank you,
E-Yearbook.com

Initial Business Response /* (1000, 5, 2015/12/10) */
We responded to customer complaint on 11/25/2015. Our records indicate there was one charge for $19.95 which was a 1 year subscription renewal. The subscription had not been canceled so the renewal charge went through. We resolved the issue...

with the customer.

Initial Business Response /* (1000, 7, 2015/12/10) */
E-Yearbook.com has never offered a free trial period. This customer used the service to access pay-only images from multiple yearbooks on the E-Yearbook.com website. E-Yearbook.com has a no refund policy - below is a link to our website Terms...

and Conditions->
http://www.e-yearbook.com/sp/terms

Initial Business Response /* (1000, 7, 2015/11/03) */
The link to cancel the service is below->
https://secure.e-yearbook.com/sp/subscribe?cancel=1
This customer's service was canceled on October 12, 2015.
Thank you,
E-Yearbook.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/05/27) */
Customer emailed us on May 13th at 1:10PM. We responded on May 13th at 3:45PM - about 2 hours after receiving the email.
We publish a link to our Terms of Use on the homepage and throughout our website - including at check-out. We clearly...

state that the subscription will continue until canceled.
We did not issue a full refund for the original charge.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their terms include automatic payment, and it was not authorized by me.
Final Business Response /* (4000, 9, 2015/06/12) */
Our company provides a service to view old yearbooks online. The service is offered as a subscription that may be canceled any time after signing up. This customer used the service to view over 250 full-zoom, pay-only yearbook images. We require a minimum fee for the service rendered. In this case the fee was $9.90.
Our terms and conditions are clearly posted on our website. We also clearly state the subscription terms on the sign up page. We also email all new subscribers with the terms.