I reject this offer, since the last time EZ Acceptance Builders, came to my house the lights in my upstairs bathroom have a electrical problems the light are going in and out and the lights bulbs are still good, the bathroom tub upstairs is broking and I have to paid [redacted] $to stop a leaked they causeI'm still pay for this job and tired of called them about the problems I've have in my home due to the work they was suppose to completedI am not a electrician or a plumberI trust EZ Acceptanc to do the job correctlyEvery time I called they get very rude and nasty with meThe only person that is nice is the lady that work in the officeI not trying to get something for nothing I just want the job done right
Initial Business Response / [redacted] (1000, 5, 2016/05/10) */ This is just an update: There was a misunderstanding with thisLeslie and Ron W [redacted] were working on this to determine what would be the best way to resolve the issuesVicki got involved because of 'faulty' information given to her - she did not know that Leslie and Ron were in discussions with MrP [redacted] (the owner) about the issues and the best solutions getting this handled for Ms***Ron has since met with Ms [redacted] and given her options as to resolving the issuesWe will stay on top of this until all issues have been resolved amicably Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company finally agreed to actually fix the mistake the former contractor performed instead of putting a band aid over the issue (i.e., re caulking the tub)The former contractor did not screw/anchor the tub in place which caused the tub and the wall to shift and not seal and greenboard was not used behind the wallThe company has since corrected this and replaced the shower unit While I don't think it was a misunderstanding, I am glad the work was correctedThe only remedy the company wanted to originally do was continue to caulk the tub/shower until I complained to the Revdex.comI feel as if the company was originally blowing me off
Initial Business Response / [redacted] (1000, 10, 2016/06/02) */ Once again this is lack of correspondence with the officeI have signed authorization from [redacted] to put thru a $deposit on 5/25/(see attached)The charge was put thru on 5/26/Ms [redacted] called into the office to talk to Scott (her salesman)Scott called her several times before he finally talked to her She told him to call her back that evening to discuss lowering the priceScott said he tried to call her that evening and over the weekendHe finally reached her at work on TuesdayShe told him that she decided to get stucco instead of the sidingHad she answered her phone he would not have continued trying to call her so many timesScott let us know yesterday (Wednesday) that the deal was 'Dead' and that we would have to refund the money back to [redacted] The file is on the owners desk to sign off so the $ can be refunded back to [redacted] (unfortunately Craig is out of town until Monday 6/6/2016)The other company that she got financing thru is Service FinanceShe can call [redacted] to cancel that loanThe loan number is [redacted] Had Mrs [redacted] called the office she could have gotten all of the informationThere is absolutely no reason for this Revdex.com complaintScott continued to call her because she asked him to call her back - not because he was trying to be annoyingOnce the office was told that the deal was 'dead' the wheels were set into motion to refund the $ back to [redacted] This will be taken care of next week by Wednesday at the latest so she will not have any charges to worry about Once again - the Revdex.com can be an awesome thing - but it can also be misusedComplaints are filed before the company has been contacted and given the opportunity to correct any problems or issuesPerhaps the complaint should not be logged as a complaint until after the customer has called the company and given them the opportunity to address the issues but not gotten a resolution
See attached response via scan 0081.pdf(Revdex.com - converted from original document See file.)We are responding to the complaint filed by [redacted] at [redacted] ** This contract was originally written on 8-31- If Mrs [redacted] would please contact our office so we can go over her complaints We will address the issues and determine the next step to resolve this matterSincerely,Joshua B [redacted] Operations ManagerEZ Acceptance Builders
Initial Business Response / [redacted] (1000, 5, 2016/04/29) */ Thank you for allowing us the opportunity to address this complaint. Mrs [redacted] is correct that we poured a new concrete driveway in the summer of 2015 (August). No where on the contract does it state that we were putting metal rods down before... pouring the concrete. Metal rods (rebar) is used for roadway and highways. A metal mesh is mixed in with the concrete before it is poured for driveways. It clearly states on our contract that 'pressure cracks of 1/4" or less on any concrete work are considered acceptable under industry standards and are not covered under warranty'. Mrs. [redacted] was advised of this yesterday (April 28th) when she called. However, we contacted our repairman, Ron, and asked him to take a look at the driveway cracks and get back with us. Ron was picking up the repair order today (April 29th). He was then going to call her to let her know when he would be able to meet with her to go over her concerns. I'm not sure why we are getting a BBB complaint since it has been 1 day.
I contact E-Acceptance on February 9, regarding the electrical and plumbing issuesI waiting to see what going to happen
I reject this offer, since the last time EZ Acceptance Builders, came to my house the lights in my upstairs bathroom have a electrical problems the light are going in and out and the lights bulbs are still good, the bathroom tub upstairs is broking and I have to paid [redacted] $to stop a leaked they causeI'm still pay for this job and tired of called them about the problems I've have in my home due to the work they was suppose to completedI am not a electrician or a plumberI trust EZ Acceptanc to do the job correctlyEvery time I called they get very rude and nasty with meThe only person that is nice is the lady that work in the officeI not trying to get something for nothing I just want the job done right
Initial Business Response / [redacted] (1000, 5, 2016/05/10) */ This is just an update: There was a misunderstanding with thisLeslie and Ron W [redacted] were working on this to determine what would be the best way to resolve the issuesVicki got involved because of 'faulty' information given to her - she did not know that Leslie and Ron were in discussions with MrP [redacted] (the owner) about the issues and the best solutions getting this handled for Ms***Ron has since met with Ms [redacted] and given her options as to resolving the issuesWe will stay on top of this until all issues have been resolved amicably Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company finally agreed to actually fix the mistake the former contractor performed instead of putting a band aid over the issue (i.e., re caulking the tub)The former contractor did not screw/anchor the tub in place which caused the tub and the wall to shift and not seal and greenboard was not used behind the wallThe company has since corrected this and replaced the shower unit While I don't think it was a misunderstanding, I am glad the work was correctedThe only remedy the company wanted to originally do was continue to caulk the tub/shower until I complained to the Revdex.comI feel as if the company was originally blowing me off
Initial Business Response / [redacted] (1000, 10, 2016/06/02) */ Once again this is lack of correspondence with the officeI have signed authorization from [redacted] to put thru a $deposit on 5/25/(see attached)The charge was put thru on 5/26/Ms [redacted] called into the office to talk to Scott (her salesman)Scott called her several times before he finally talked to her She told him to call her back that evening to discuss lowering the priceScott said he tried to call her that evening and over the weekendHe finally reached her at work on TuesdayShe told him that she decided to get stucco instead of the sidingHad she answered her phone he would not have continued trying to call her so many timesScott let us know yesterday (Wednesday) that the deal was 'Dead' and that we would have to refund the money back to [redacted] The file is on the owners desk to sign off so the $ can be refunded back to [redacted] (unfortunately Craig is out of town until Monday 6/6/2016)The other company that she got financing thru is Service FinanceShe can call [redacted] to cancel that loanThe loan number is [redacted] Had Mrs [redacted] called the office she could have gotten all of the informationThere is absolutely no reason for this Revdex.com complaintScott continued to call her because she asked him to call her back - not because he was trying to be annoyingOnce the office was told that the deal was 'dead' the wheels were set into motion to refund the $ back to [redacted] This will be taken care of next week by Wednesday at the latest so she will not have any charges to worry about Once again - the Revdex.com can be an awesome thing - but it can also be misusedComplaints are filed before the company has been contacted and given the opportunity to correct any problems or issuesPerhaps the complaint should not be logged as a complaint until after the customer has called the company and given them the opportunity to address the issues but not gotten a resolution
See attached response via scan 0081.pdf(Revdex.com - converted from original document See file.)We are responding to the complaint filed by [redacted] at [redacted] ** This contract was originally written on 8-31- If Mrs [redacted] would please contact our office so we can go over her complaints We will address the issues and determine the next step to resolve this matterSincerely,Joshua B [redacted] Operations ManagerEZ Acceptance Builders
Initial Business Response / [redacted] (1000, 5, 2016/04/29) */ Thank you for allowing us the opportunity to address this complaint. Mrs [redacted] is correct that we poured a new concrete driveway in the summer of 2015 (August). No where on the contract does it state that we were putting metal rods down before... pouring the concrete. Metal rods (rebar) is used for roadway and highways. A metal mesh is mixed in with the concrete before it is poured for driveways. It clearly states on our contract that 'pressure cracks of 1/4" or less on any concrete work are considered acceptable under industry standards and are not covered under warranty'. Mrs. [redacted] was advised of this yesterday (April 28th) when she called. However, we contacted our repairman, Ron, and asked him to take a look at the driveway cracks and get back with us. Ron was picking up the repair order today (April 29th). He was then going to call her to let her know when he would be able to meet with her to go over her concerns. I'm not sure why we are getting a BBB complaint since it has been 1 day.