E Z Cam Host Inc

Complaint: ***I am rejecting this response because:Sincerely,*** ***
The money hasn't been received back into my bank yet and I will not consider this issue closed until it has I want the money in my bank as quick as possible to prevent NSF fees

The accounts created have been closed and all charges refunded on 12/08/2015. Refunds can take up to seven business days to post back to your card

Our 2/47 toll free number is [redacted].  Unfortunately, without further information, we cannot locate, cancel and refund the charges.We need to know what type of card (Visa/MasterCard) the last four digits of the debit card and the exact dates and amounts of the charges.Mr. [redacted] can either...

respond with the information here, or call our customer care center.

We are a billing processor for websites. We are unable to locate any account based on the information provided.
We need the exact date(s) or the charge(s) and the type and last four digits of the card that was charged.
The customer can also reach us 24/7 at 866-452-5108

Revdex.com:I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not yet received the refund, but it has not been the set amount of business days; I just want to say that I appreciate your help with getting the name of the website where the purchase was made and the ip address from which it was made.  Thank you very much.Sincerely, [redacted]

We have located the accounts under email address [redacted] - we have refunded all charges from May, June and July. Refunds should post back to your account within business days. Thank you

I accept the Business response. I also want to thank you and the Revdex.com team without your help we will be at a lost. Thanking You again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

My debit card last four is  [redacted] THE AMOUNT EACH MONTH ARE $7.00 $19.00 AND $29.99 ON OR ABOUT THE 30TH OF THE MONTH SINCE JAN. 2017 THE LAST PAYMENT WAS 07/20/2017.THANKING YOU FOR YOUR HELP

The customer contacted us first to cancel any further billing of his credit card.  We obliged his request and closed his account.  He then contacted us and disputed valid charges.  We can provide the chat logs, if necessary.
 
We refunded all the charges due to the dispute, and...

forwarded the account to our Fraud Department for investigation.  After review of the account and the chat logs, a notice requesting repayment of disputed charges was sent to Mr. [redacted].
 
There has been nothing forwarded to collections and his failure to repay valid charges will only result in him being banned from our network.
 
Thank you,
Paul W[redacted]
Customer Service Director

The account was created on website [redacted].com by email address [redacted]@OUTLOOK.COM and IP address [redacted] the account has been terminated and the charge refunded.
Refunds can take up to seven business days to post back to your card.

I keep getting charges from here for $19.95 and I NEVER signed up for this stuff, this isn't the first time either. You have caused me to go in the negatives yet again and wish to bed refunded for ALL of the charges immediately. Contact me at [email protected].

Review: I have called this company multiple times requresting to cancel any membership I may have signed up for (however I do not recall signing up for this service) I have called them several times and they consistently ignore my requests. This is the 4th or 5th time they have drained my account. Desired Settlement: I want charges for the last three months reversed and I do not want any more charges to show up on my account. I want them to stop.

Business

Response:

Initial Business Response /* (1000, 5, 2015/01/26) */

The customer's account with [redacted].com has been permanently closed and refunds processed for all charges from 08/08/2014 to 01/05/15.

Review: I noticed several charges on my account 3/21/14. I called the company who debited the charges and they were reversed. I checked my account again 3/23/14, and another charge for $150 was debited from my account again. I contacted [redacted] again about the second charges, the rep was very rude and claim to not have found any such charges. The rep also advised me to call my bank to have charges cleared. I have cancelled my debit/check cards but this company is still taking money from my account which leaves me in the negative.Desired Settlement: I would like all funds to be refunded $150

Business

Response:

Initial Business Response /* (1000, 6, 2014/04/08) */

Unfortunately, the customer has not provided any information that would allow me to locate this account and follow up. I will need the last four digits of the card charged and also the exact amounts charged and the charge dates.