E Z Cool Storage

Around approximated 12:30pm on Tuesday 8/16/14, an employee from EZ Cool Storage contacted the store where I work, looking to speak with the owner. The employee who was calling was very rude and impatient when I said that the owner was busy assisting a customer. I asked her to hold and she said in a very snarky manner, "Well, I've been waiting months to talk to them already." I told her that I had nothing to do with the matter that she is looking to address and that she should not take out her frustration on me. I then placed her on hold and let the owner pick up the line. I went on my break and decided that I should call EZ Cool and ask to speak with a supervisor about the unprofessional conduct that the employee exhibited. I called and the same rude woman answered the phone and I asked if I could please speak with a supervisor, to which she replied, "Well... I guess that's me." I explained how I found her conduct on a business-related call (to another business!) to be extremely unprofessional and that it was terrible customer service, to which she replied, "Well YOU'RE not a customer, your boss is, so, it's not bad customer service." I told her that I didn't appreciate her speaking in such a condescending manner and said that she was terrible for speaking to people in such a way. She then proceeded to laugh, hung up the phone on me and then set the store phone to go to voicemail to avoid speaking with me. EXTREMELY DISRESPECTFUL!