Initial Business Response /* (1000, 14, 2015/05/28) */
5/28/15
Sent [redacted] a refund on 4/27/15 of [redacted] See notes for info on this customer. Has been a write off before, and a constiant problem.. "N/O" mean not out. if you have any question please call XXX-XXX-XXXX
[redacted]
Initial Business Response /* (1000, 5, 2016/02/18) */
WE ARE ADJ BILL FOR $57.94 BALANCE OWED IS $105.99.
AGAIN IT WOULD BE GREAT IF CUSTOMER WOULD CALL AND LET US KNOW THAT THEY DON'T WANT SERVICE. WE DON'T KNOW ABOUT HER MEDICAL PROBLEMS. AND WE NEVER REFUSE PAYMENT. LAST PAYMENT WAS 7/01/2015....
WE TOLD SON ONCE IT GOES TO COLLECTIONS HE NEEDS TO CALL THEM AND DISPUTE.WE HAVE NOTE ON HER ACCOUNT IF NEEDED
Initial Business Response /* (1000, 9, 2015/11/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@EARTHLINK.NET
WE GAVE HER CREDIT FOR $52.09 ON 05/07/2015 LFT HER WITH A BALANCE OF $5.85 BECAUSE OF HER BALANCE AND LATE FEES IT WAS WROTE OFF. YES IN...
THE WINTER WE DO NOT P/U IF THE COUNTRY RD ARE ICED. BUT WE GET THE TRASH THE NEXT WEEK WITH NO OVERAGE CHARGES. WE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS.SHE HAS STOPPED AND STARTED SERVICE OVER THE COURSE OF YEARS WITH US.
Initial Business Response /* (1000, 9, 2016/06/20) */
Contact Name and Title: [redacted] PRESIDENT
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@EARTHLINK.NET
SHE DID CALL THE OFFICE WOULD NOT FIND HER ACCOUNT SHE GAVE US THREE DIFFERENT LAST NAMES.WHITFORD MYERS [redacted] WAS UPSET BECAUSE...
WE COULDNT FIND HER.
WE HAVE 37- TRACKED CALL FROM HER SCENCE SHE STARTED IN 10/01/2011. MAD ABOUT ONE THING OR THE OTHER.PAYMENT DECLINE SEVERAL TIMES ALSO MAD BECAUSE SHE DIDNT SET UP CORRECTLY. KEEP TELL HER WE CAN'T GET INTO HER BANKING INFO SHE HAS TO FIX IT. HAS HAD CART DAMAGE, PUTTING OUT TV ETC THAT WE CAHRGE EXTRA FOR AND SHE DONT LIKE. NOT PUTTING TRASH OUT BY RD UP IT'S UP THE DRIVEWAY ON AND ON.SHE HANGS UP ON US WHEN WE DO CALL HER. THE GIRLS IN MY OFFICE HAVE BEEN HER FOR MANY YEARS AND HAVE LEARNED HOW TO DEAL WITH THE CUSTOMER. DONT KNOW WHAT ELSE TO SAY. WE HAVE POLICES JUST LIKE ANY OTHER BUSINESS SOME PEOPLE JUST WON'T LISTEN.
IF YOU NEED COPYS OF THOSE CALL LET ME KNOW
Initial Business Response /* (1000, 14, 2015/05/28) */
5/28/15
Sent [redacted] a refund on 4/27/15 of [redacted] See notes for info on this customer. Has been a write off before, and a constiant problem.. "N/O" mean not out. if you have any question please call XXX-XXX-XXXX
[redacted]
Initial Business Response /* (1000, 5, 2016/02/18) */
WE ARE ADJ BILL FOR $57.94 BALANCE OWED IS $105.99.
AGAIN IT WOULD BE GREAT IF CUSTOMER WOULD CALL AND LET US KNOW THAT THEY DON'T WANT SERVICE. WE DON'T KNOW ABOUT HER MEDICAL PROBLEMS. AND WE NEVER REFUSE PAYMENT. LAST PAYMENT WAS 7/01/2015....
WE TOLD SON ONCE IT GOES TO COLLECTIONS HE NEEDS TO CALL THEM AND DISPUTE.WE HAVE NOTE ON HER ACCOUNT IF NEEDED
Initial Business Response /* (1000, 9, 2015/11/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@EARTHLINK.NET
WE GAVE HER CREDIT FOR $52.09 ON 05/07/2015 LFT HER WITH A BALANCE OF $5.85 BECAUSE OF HER BALANCE AND LATE FEES IT WAS WROTE OFF. YES IN...
THE WINTER WE DO NOT P/U IF THE COUNTRY RD ARE ICED. BUT WE GET THE TRASH THE NEXT WEEK WITH NO OVERAGE CHARGES. WE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS.SHE HAS STOPPED AND STARTED SERVICE OVER THE COURSE OF YEARS WITH US.
Initial Business Response /* (1000, 9, 2016/06/20) */
Contact Name and Title: [redacted] PRESIDENT
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@EARTHLINK.NET
SHE DID CALL THE OFFICE WOULD NOT FIND HER ACCOUNT SHE GAVE US THREE DIFFERENT LAST NAMES.WHITFORD MYERS [redacted] WAS UPSET BECAUSE...
WE COULDNT FIND HER.
WE HAVE 37- TRACKED CALL FROM HER SCENCE SHE STARTED IN 10/01/2011. MAD ABOUT ONE THING OR THE OTHER.PAYMENT DECLINE SEVERAL TIMES ALSO MAD BECAUSE SHE DIDNT SET UP CORRECTLY. KEEP TELL HER WE CAN'T GET INTO HER BANKING INFO SHE HAS TO FIX IT. HAS HAD CART DAMAGE, PUTTING OUT TV ETC THAT WE CAHRGE EXTRA FOR AND SHE DONT LIKE. NOT PUTTING TRASH OUT BY RD UP IT'S UP THE DRIVEWAY ON AND ON.SHE HANGS UP ON US WHEN WE DO CALL HER. THE GIRLS IN MY OFFICE HAVE BEEN HER FOR MANY YEARS AND HAVE LEARNED HOW TO DEAL WITH THE CUSTOMER. DONT KNOW WHAT ELSE TO SAY. WE HAVE POLICES JUST LIKE ANY OTHER BUSINESS SOME PEOPLE JUST WON'T LISTEN.
IF YOU NEED COPYS OF THOSE CALL LET ME KNOW