To Whom It May Concern, Energy Plus received [redacted] ***’s rejection to our complaint response on April 11, The following outlines our resolution Upon receiving this rejection, Energy Plus spoke with [redacted] on April 12, We reviewed the terms of enrollment, supply prices charged, confirmed the service end date on the account, and that there was no early cancelation fee assessed to him We consider this matter closed Please let me know if you need additional information regarding this case Sincerely, Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) Tell us why here
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on December 17, The following outlines her enrollment, account status, and our resolution [redacted] ’s electricity account was enrolled online with Energy Plus on January 11, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that they may be higher than her local utility’s supply rates Finally, [redacted] ’s account was enrolled in the Energy Plus [redacted] Hotel program As a result, she received certain rewards benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases To date, [redacted] has earned 12,points Prior to receiving the complaint, Energy Plus spoke with [redacted] on November 19, We reviewed the terms of the enrollment, supply prices charged, and offered alternative supply price plans available to her During this call, [redacted] requested to cancel her account with Energy Plus Her request was processed immediately, and her account ended service on December 8, 2015, as determined by her local utility company, [redacted] Upon receiving his complaint, Energy Plus spoke with [redacted] on December 18, We reviewed the terms of the enrollment, supply prices charged, and confirmed the service end date on the account Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that her plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve her concerns At this time, [redacted] has not accepted our offer Should she choose to accept it, we will honor the offer made Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I currently am on vacation since 7/1/and will not be back home until 7/14/ In the meantime, I have made it clear both directly to Energy Plus over the phone and through the Revdex.com what an acceptable resolution to this matter should be I would like to [redacted] to respond in writing through this exchange what Energy Plus want to provide as an acceptable creditMy desired outcome is for Energy Plus Holdings to refund me the difference between the rate of per kwh I was being charged originally vs the per kwh that I have been charged for and YTD [redacted] can reach me at ###-###-#### on or after July 14th Regards, [redacted]
In light of recent conversations we have had with [redacted] , and based on his continued insistence that he had not received the original courtesy credit check we sent to him, Energy Plus will issue a courtesy credit to him in the amount of $ This is the difference between the amount of the initial check we sent that [redacted] claims he did not receive ($446.22) and the additional courtesy credit check we sent in response to the initial complaint we received from the Revdex.com ($102.02)This check will take 10-business days to process with our finance team, and will be sent to the address of [redacted] ***, Myerstown PA, *** While we understand [redacted] ’s concerns and hopes this amicably resolves his complaint, this will be the final exception we will be making on this case Please let us know if you need anything else in regards to this complaint v\: [redacted] o\: [redacted] w\: [redacted] Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */ / [redacted] Style Definitions */
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on October 2, The following outlines her enrollment, account status, and our resolution On November 2, 2011, [redacted] ’s electricity account was enrolled online with Energy Plus During the enrollment, [redacted] was presented with all required disclosures, including the fact that our product was for a variable supply price plan Following the enrollment, [redacted] was emailed a copy of the Terms of Service for her electricity account, which further outlined the variable supply price, including that it may be higher than the local utility company’s supply rate Finally, [redacted] ’s account was enrolled in the Energy Plus Delta Airlines rewards program As a result, she earned certain mileage benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases To date, [redacted] has earned 28,miles Prior to receiving the complaint, Energy Plus spoke with [redacted] , on February 15, We reviewed the terms of the enrollment and supply prices charged During this call, [redacted] requested us to establish budget billing for her account We proposed an amount for her supply portion, which she accepted Energy Plus spoke with [redacted] on February 15, We reviewed the terms of the enrollment, supply prices charged, and discussed the budget billing for her account [redacted] elected to remain a customer with Energy Plus at that time Energy Plus spoke with [redacted] again on February 13, We again reviewed the terms of enrollment, supply prices charged, and the aforementioned conversations During this call, [redacted] requested to cancel her account with Energy Plus Her request was processed immediately, and her account ended service on March 13, 2015, as determined by her local utility company, *** Energy Plus received a complaint from [redacted] on September 29, which she had filed with the Maryland Public Service CommissionEnergy Plus spoke with [redacted] in regards to that complaint on September 29, We reviewed the terms of her enrollment, supply prices charged, and confirmed the service end date on the account We advised [redacted] that Energy Plus shows no record of any call placed to us in requesting to cancel her account with us Lastly during the conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that her plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve her complaint [redacted] accepted our offer Based on the resolution reached in that conversation, we consider this mater closed Please let me know if you need additional information regarding this case Sincerely, Frank S [redacted] Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ***’s complaint on October 14, The following outlines his enrollment, account status, and our resolution [redacted] ***’s electricity and natural gas accounts were enrolled online with Energy Plus on February 26, During the enrollment, [redacted] was presented with all required disclosures including the fact that our products were for month promotional variable supply price plans Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity and natural gas accounts which additionally outlined the variable supply prices, including that they may be higher than his local utility’s supply rates Finally, this accounts were enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity and natural gas purchases To date, [redacted] has earned 15,points Prior to receiving the complaint, Energy Plus received an inbound cancelation request from [redacted] ***’s Local electricity utility company, ***, and his account is set to end service on November 9, 2015, as determined by *** Energy Plus spoke with [redacted] on October 12, We reviewed the terms of the enrollment, supply prices charged, and confirmed the service end date on the account Additionally during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns [redacted] accepted our offer and confirmed his complaint is resolved Lastly, [redacted] agreed to keep is natural gas account open under one of our alternative variable supply price plans Upon receiving his complaint, Energy Plus attempted to speak with [redacted] on October 14, As this complaint was actually filed on October 12, prior to [redacted] speaking with us, we left a message asking him to contact us if he had additional concerns he wanted to discuss Should he choose to return our calls, we will work to resolve his complaint Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on January 5, The following outlines his enrollment, account status, and our resolution [redacted] ’s natural gas account was enrolled online for Energy Plus on November 22, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the natural gas account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, this account was enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his natural gas purchases To date, [redacted] has earned points Prior to receiving the complaint, Energy Plus spoke with [redacted] on January 4, We reviewed the terms of the enrollment, supply prices charged, and offered alternative supply price plans available to him During this call, [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account will end service on February 24, 2016, as determined by his local utility company, *** Upon receiving his complaint, Energy Plus spoke with [redacted] on January 6, We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date on the account Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns [redacted] accepted our offer, and confirmed his complaint was resolveWe consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) Again, to summarize, Energy Plus Holdings started at a rate matching ***'s variable rate They jacked the rate from cents a kwh to cents for the following month and then to cents in ONE billing cycle A 60% increase in ONE BILLING cycle Since [redacted] did not send out bills for months to their customers (do to an error on ***'s part) this resulted in a bill at one time, of which was Energy Plus Charge of DOUBLE ***'s rate for a month period ***'s charge for that month period would have been 470.35, Energy Plus charged OVER that amount Effectively DOUBLE There was no day notice of this increase given whatsoever, since [redacted] sent this bill retroactive for months Note this period covered the summer months, when energy usage is typically at peak for most customers.2) I spoke with a Vivian who agree to send a check for $refund, bringing the rate down to cents for the period, STILL UNACCEPTABLE That check has not shown up A check for showed up instead I have no desire to speak with Energy Plus as it generally takes minutes to even get someone on the line I expect them to bring the rate down to cents, which was the last bill received before the month period bill, and issue a refund check for Since then I have received another bill at the cents double rate which also needs to be adjusted to cents That would be an acceptable resolution Energy Plus may respond here with their proposed resolution I will be sending a copy of this response to [redacted] Airlines and the energy oversight commission in Maryland, where I will also be filing a complaint.3) I will consider this resolved when I have received a check for 332.68, and a refund adjusting the December bill to cents a kwh hour as well.Regards, [redacted]
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on June 10, The following outlines his enrollment, account status, and our resolution [redacted] ’s electricity account was enrolled online for Energy Plus on May 29, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, [redacted] ’ account was enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, [redacted] has earned 23,points Prior to receiving the complaint, Energy Plus spoke with [redacted] on December 12, We reviewed the terms of his enrollment, supply prices charged, and offered alternative variable supply price plans available for him [redacted] agreed to remain a customer with Energy Plus in one of our alternative variable supply price plans Energy Plus spoke with [redacted] again on June 5, We reviewed the terms of enrollment, supply prices charged, the aforementioned conversation, and offered alternative fixed supply price plans available to him During that conversation, [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account ended service on Jun e11, 2015, as determined by his local utility company, *** Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check While we were not obligated to offer a credit, we did so in order to amicably resolve his concernWe believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price [redacted] declined our offer at that time Upon receiving his complaint, Energy Plus spoke with [redacted] on June 12, We reviewed the terms of his enrollment and the aforementioned conversations Additionally we offered to discuss a courtesy credit in the form of a check, as a show of good will to amicably resolve his concerns [redacted] declined our offer to discuss a good will resolution Should he change his mind, we will work to resolve the complaint Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I know it sounds like I'm trying to be hard to work with, but I decided I will reject the offer until I get a check in the mailOnce received, I will accept itBoth of the checks you said you would send didn't come anywhere close to the time frame you promisedThe first time I called after a month and they said they would look into and get backAs previously stated, they didn'tThat check never cameThe other check was the same story accept that it came shortly after I gave the reminder call after a month of waitingI hope you can understand why the only logical thing for me to do is to distrust your commitment that I'll get a check in 10-business days Regards, [redacted]
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on August 13, The following outlines his enrollment, account status, and our resolution Mr Martin’s electricity account was enrolled over the phone for Energy Plus on April 16, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price plan Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Further, [redacted] ’s account was enrolled in the Energy Plus Cash Back rewards program As a result, he received certain benefits during the course of his enrollment, including an initial bonus, based on his electricity supply purchases To date, [redacted] has received $ Prior to receiving the complaint, Energy Plus spoke with [redacted] on April 28, We reviewed the terms of his enrollment, supply prices charged, and offered alternative supply price plans available to him During this conversation, the call was disconnected Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check While we were not obligated to offer a credit, we did so in order to amicably resolve his concern We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price [redacted] accepted our offer and agreed to remain a customer with Energy Plus under one of our alternative fixed supply price plans Energy Plus spoke with [redacted] several times between the dates of May 28, and July 8, During these calls we reviewed the aforementioned conversation, and [redacted] advised us that he did not receive the check we had promised him Energy Plus investigated this, and found that the check had been cashed, we had sent them to the address on file that he had requested, and the check included a signature endorsing it as well Upon receiving his complaint, Energy Plus spoke with [redacted] on August 20, During this call, we reviewed the terms of the enrollment, supply prices charged, and the aforementioned conversation Energy Plus advised [redacted] that our finance department was investigating the method the funds were withdrawn and if they can determine a location, and would follow up once we had a response Energy Plus spoke with [redacted] on August 25, We reviewed the results of our research, and advised we could not determine the location that the original courtesy credit check was cashed, and therefore could not confirm whether or not he had cashed the check as he was claiming he did not Lastly during that conversation, as a show of good will, we offered to issue a smaller additional courtesy credit in the form of a check, as we could not re-issue the previous check that was sent to his address While we were not obligated to offer a credit, we did so in order to amicably resolve his concern We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price [redacted] accepted our offer We consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
To Whom It May Concern, Energy Plus received [redacted] ***’s rejection to our complaint response on April 11, The following outlines our resolution Upon receiving this rejection, Energy Plus spoke with [redacted] on April 12, We reviewed the terms of enrollment, supply prices charged, confirmed the service end date on the account, and that there was no early cancelation fee assessed to him We consider this matter closed Please let me know if you need additional information regarding this case Sincerely, Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) Tell us why here
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on December 17, The following outlines her enrollment, account status, and our resolution [redacted] ’s electricity account was enrolled online with Energy Plus on January 11, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that they may be higher than her local utility’s supply rates Finally, [redacted] ’s account was enrolled in the Energy Plus [redacted] Hotel program As a result, she received certain rewards benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases To date, [redacted] has earned 12,points Prior to receiving the complaint, Energy Plus spoke with [redacted] on November 19, We reviewed the terms of the enrollment, supply prices charged, and offered alternative supply price plans available to her During this call, [redacted] requested to cancel her account with Energy Plus Her request was processed immediately, and her account ended service on December 8, 2015, as determined by her local utility company, [redacted] Upon receiving his complaint, Energy Plus spoke with [redacted] on December 18, We reviewed the terms of the enrollment, supply prices charged, and confirmed the service end date on the account Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that her plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve her concerns At this time, [redacted] has not accepted our offer Should she choose to accept it, we will honor the offer made Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I currently am on vacation since 7/1/and will not be back home until 7/14/ In the meantime, I have made it clear both directly to Energy Plus over the phone and through the Revdex.com what an acceptable resolution to this matter should be I would like to [redacted] to respond in writing through this exchange what Energy Plus want to provide as an acceptable creditMy desired outcome is for Energy Plus Holdings to refund me the difference between the rate of per kwh I was being charged originally vs the per kwh that I have been charged for and YTD [redacted] can reach me at ###-###-#### on or after July 14th Regards, [redacted]
In light of recent conversations we have had with [redacted] , and based on his continued insistence that he had not received the original courtesy credit check we sent to him, Energy Plus will issue a courtesy credit to him in the amount of $ This is the difference between the amount of the initial check we sent that [redacted] claims he did not receive ($446.22) and the additional courtesy credit check we sent in response to the initial complaint we received from the Revdex.com ($102.02)This check will take 10-business days to process with our finance team, and will be sent to the address of [redacted] ***, Myerstown PA, *** While we understand [redacted] ’s concerns and hopes this amicably resolves his complaint, this will be the final exception we will be making on this case Please let us know if you need anything else in regards to this complaint v\: [redacted] o\: [redacted] w\: [redacted] Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */ / [redacted] Style Definitions */
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on October 2, The following outlines her enrollment, account status, and our resolution On November 2, 2011, [redacted] ’s electricity account was enrolled online with Energy Plus During the enrollment, [redacted] was presented with all required disclosures, including the fact that our product was for a variable supply price plan Following the enrollment, [redacted] was emailed a copy of the Terms of Service for her electricity account, which further outlined the variable supply price, including that it may be higher than the local utility company’s supply rate Finally, [redacted] ’s account was enrolled in the Energy Plus Delta Airlines rewards program As a result, she earned certain mileage benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases To date, [redacted] has earned 28,miles Prior to receiving the complaint, Energy Plus spoke with [redacted] , on February 15, We reviewed the terms of the enrollment and supply prices charged During this call, [redacted] requested us to establish budget billing for her account We proposed an amount for her supply portion, which she accepted Energy Plus spoke with [redacted] on February 15, We reviewed the terms of the enrollment, supply prices charged, and discussed the budget billing for her account [redacted] elected to remain a customer with Energy Plus at that time Energy Plus spoke with [redacted] again on February 13, We again reviewed the terms of enrollment, supply prices charged, and the aforementioned conversations During this call, [redacted] requested to cancel her account with Energy Plus Her request was processed immediately, and her account ended service on March 13, 2015, as determined by her local utility company, *** Energy Plus received a complaint from [redacted] on September 29, which she had filed with the Maryland Public Service CommissionEnergy Plus spoke with [redacted] in regards to that complaint on September 29, We reviewed the terms of her enrollment, supply prices charged, and confirmed the service end date on the account We advised [redacted] that Energy Plus shows no record of any call placed to us in requesting to cancel her account with us Lastly during the conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that her plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve her complaint [redacted] accepted our offer Based on the resolution reached in that conversation, we consider this mater closed Please let me know if you need additional information regarding this case Sincerely, Frank S [redacted] Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ***’s complaint on October 14, The following outlines his enrollment, account status, and our resolution [redacted] ***’s electricity and natural gas accounts were enrolled online with Energy Plus on February 26, During the enrollment, [redacted] was presented with all required disclosures including the fact that our products were for month promotional variable supply price plans Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity and natural gas accounts which additionally outlined the variable supply prices, including that they may be higher than his local utility’s supply rates Finally, this accounts were enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity and natural gas purchases To date, [redacted] has earned 15,points Prior to receiving the complaint, Energy Plus received an inbound cancelation request from [redacted] ***’s Local electricity utility company, ***, and his account is set to end service on November 9, 2015, as determined by *** Energy Plus spoke with [redacted] on October 12, We reviewed the terms of the enrollment, supply prices charged, and confirmed the service end date on the account Additionally during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns [redacted] accepted our offer and confirmed his complaint is resolved Lastly, [redacted] agreed to keep is natural gas account open under one of our alternative variable supply price plans Upon receiving his complaint, Energy Plus attempted to speak with [redacted] on October 14, As this complaint was actually filed on October 12, prior to [redacted] speaking with us, we left a message asking him to contact us if he had additional concerns he wanted to discuss Should he choose to return our calls, we will work to resolve his complaint Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on January 5, The following outlines his enrollment, account status, and our resolution [redacted] ’s natural gas account was enrolled online for Energy Plus on November 22, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the natural gas account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, this account was enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his natural gas purchases To date, [redacted] has earned points Prior to receiving the complaint, Energy Plus spoke with [redacted] on January 4, We reviewed the terms of the enrollment, supply prices charged, and offered alternative supply price plans available to him During this call, [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account will end service on February 24, 2016, as determined by his local utility company, *** Upon receiving his complaint, Energy Plus spoke with [redacted] on January 6, We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date on the account Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns [redacted] accepted our offer, and confirmed his complaint was resolveWe consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) Again, to summarize, Energy Plus Holdings started at a rate matching ***'s variable rate They jacked the rate from cents a kwh to cents for the following month and then to cents in ONE billing cycle A 60% increase in ONE BILLING cycle Since [redacted] did not send out bills for months to their customers (do to an error on ***'s part) this resulted in a bill at one time, of which was Energy Plus Charge of DOUBLE ***'s rate for a month period ***'s charge for that month period would have been 470.35, Energy Plus charged OVER that amount Effectively DOUBLE There was no day notice of this increase given whatsoever, since [redacted] sent this bill retroactive for months Note this period covered the summer months, when energy usage is typically at peak for most customers.2) I spoke with a Vivian who agree to send a check for $refund, bringing the rate down to cents for the period, STILL UNACCEPTABLE That check has not shown up A check for showed up instead I have no desire to speak with Energy Plus as it generally takes minutes to even get someone on the line I expect them to bring the rate down to cents, which was the last bill received before the month period bill, and issue a refund check for Since then I have received another bill at the cents double rate which also needs to be adjusted to cents That would be an acceptable resolution Energy Plus may respond here with their proposed resolution I will be sending a copy of this response to [redacted] Airlines and the energy oversight commission in Maryland, where I will also be filing a complaint.3) I will consider this resolved when I have received a check for 332.68, and a refund adjusting the December bill to cents a kwh hour as well.Regards, [redacted]
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on June 10, The following outlines his enrollment, account status, and our resolution [redacted] ’s electricity account was enrolled online for Energy Plus on May 29, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, [redacted] ’ account was enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, [redacted] has earned 23,points Prior to receiving the complaint, Energy Plus spoke with [redacted] on December 12, We reviewed the terms of his enrollment, supply prices charged, and offered alternative variable supply price plans available for him [redacted] agreed to remain a customer with Energy Plus in one of our alternative variable supply price plans Energy Plus spoke with [redacted] again on June 5, We reviewed the terms of enrollment, supply prices charged, the aforementioned conversation, and offered alternative fixed supply price plans available to him During that conversation, [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account ended service on Jun e11, 2015, as determined by his local utility company, *** Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check While we were not obligated to offer a credit, we did so in order to amicably resolve his concernWe believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price [redacted] declined our offer at that time Upon receiving his complaint, Energy Plus spoke with [redacted] on June 12, We reviewed the terms of his enrollment and the aforementioned conversations Additionally we offered to discuss a courtesy credit in the form of a check, as a show of good will to amicably resolve his concerns [redacted] declined our offer to discuss a good will resolution Should he change his mind, we will work to resolve the complaint Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I know it sounds like I'm trying to be hard to work with, but I decided I will reject the offer until I get a check in the mailOnce received, I will accept itBoth of the checks you said you would send didn't come anywhere close to the time frame you promisedThe first time I called after a month and they said they would look into and get backAs previously stated, they didn'tThat check never cameThe other check was the same story accept that it came shortly after I gave the reminder call after a month of waitingI hope you can understand why the only logical thing for me to do is to distrust your commitment that I'll get a check in 10-business days Regards, [redacted]
Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
v\: [redacted] o\: [redacted] w\: [redacted] To Whom It May Concern, Energy Plus received [redacted] ’s complaint on August 13, The following outlines his enrollment, account status, and our resolution Mr Martin’s electricity account was enrolled over the phone for Energy Plus on April 16, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price plan Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Further, [redacted] ’s account was enrolled in the Energy Plus Cash Back rewards program As a result, he received certain benefits during the course of his enrollment, including an initial bonus, based on his electricity supply purchases To date, [redacted] has received $ Prior to receiving the complaint, Energy Plus spoke with [redacted] on April 28, We reviewed the terms of his enrollment, supply prices charged, and offered alternative supply price plans available to him During this conversation, the call was disconnected Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check While we were not obligated to offer a credit, we did so in order to amicably resolve his concern We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price [redacted] accepted our offer and agreed to remain a customer with Energy Plus under one of our alternative fixed supply price plans Energy Plus spoke with [redacted] several times between the dates of May 28, and July 8, During these calls we reviewed the aforementioned conversation, and [redacted] advised us that he did not receive the check we had promised him Energy Plus investigated this, and found that the check had been cashed, we had sent them to the address on file that he had requested, and the check included a signature endorsing it as well Upon receiving his complaint, Energy Plus spoke with [redacted] on August 20, During this call, we reviewed the terms of the enrollment, supply prices charged, and the aforementioned conversation Energy Plus advised [redacted] that our finance department was investigating the method the funds were withdrawn and if they can determine a location, and would follow up once we had a response Energy Plus spoke with [redacted] on August 25, We reviewed the results of our research, and advised we could not determine the location that the original courtesy credit check was cashed, and therefore could not confirm whether or not he had cashed the check as he was claiming he did not Lastly during that conversation, as a show of good will, we offered to issue a smaller additional courtesy credit in the form of a check, as we could not re-issue the previous check that was sent to his address While we were not obligated to offer a credit, we did so in order to amicably resolve his concern We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price [redacted] accepted our offer We consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f) / [redacted] Style Definitions */