E-Z Floors, Inc. Reviews (8)
To whom it may concern:The agreement in the above stated comment was signed contract on February 19th, they were well aware of our schedule that we were installing the materials and beginning construction on March of we did tell customers it would proximally take two weeks to finish
To whom it may concern:EZ Floors has contacted the customer & went to his house & saw the issues he has. EZ Floors will take care of all the issue & the problem that the customer has mentioned with installation. When the customer contacted EZ Floors the 1st time regarding the wood near...
To whom it may concern. We contacted [redacted] and agreed to replace all of his floor at no cost to them installation should take place on May 22 and we will be using the installation process he requested. [redacted] had moisture problem in his house prior to us doing anything to his...
Review: I had EZ Floors to install laminate flooring in my home approximately 2 1/2 years ago. The laminate that was installed is under warranty for 10 years. The flooring is currently appearing to be scratched and it warped in certain areas. I contacted EZ Floors in [redacted] and spoke with [redacted]. He promised me a phone call back 2 or 3 times; however, each time I had to contact him, he never returned my call. He finally agreed to come out to take a look at the floor in [redacted]. When he came out to look at the floor he said that he could see the damage; however, he would have to speak with some other man at his job and figure out what could be done. Within a week, I had not received a call, so I called him. He said that he had not forgotten about me that he had my name on his desk, he was still waiting to speak to "the man". I called a couple of weeks later, same story. I feel like I am getting the run around because they do not want to help me.Desired Settlement: I am requesting that they replace the flooring and/or refund the cost of the flooring so that I can have it replaced by another contractor.
Review: I purchased hardwood, laminate, tile and carpet from [redacted] and contracted with them to remove the existing flooring in a house I purchased and install all prior to moving in to the house with my family. The installation took approximately * weeks and allowed for painting contractors to prep and paint the entire house including all trim, doors, ceiling and walls. I also had the AC ducts and house professionally cleaned prior to moving in. The reason for this was in our prior house we had all of the flooring removed and new installed while we were living in the house. During the install my wife came down with a respitory infection which required her to be hospitalized for * days with effects for another * months. Shortly after move in we contacted [redacted] and complained about glue left on the flooring from the install and a haze present throughout the hardwoods. [redacted] sent multiple cleaning crews out to address the issue, but none would touch due to the haze that was present and concern over creating more damage. Due to our continued desire to address, [redacted] and the manufacturer of the hardwoods sent out multiple inspectors and staff and we subsequently hired our own [redacted] to identify the responsible party. Our [redacted] did find that roughly [redacted] of the hardwoods to be defective, but also found the installer to be responsible since they have the final review prior to install. The cost of the entire job exceeded $[redacted]. I have been trying to make a cash settlement with [redacted] for the past couple months. The only other option is to remove and reinstall the hardwoods, paint, and professionally clean the house and ac ducts while our family is displaced with also the concern of my wife contracting another respitory infection.Desired Settlement: The cost of the contract exceeded $[redacted] and the cost to remove the hardwoods, cost of the new flooring, leveling, reinstall, paint, cleaning of house and ac ducts, storage for furniture, hotels room/incidentals, and inconvenience, I project would exceed $[redacted]. I have offered to settle for $[redacted].
Review: EZ Floors was contracted to install tile floor, granite countertop and backsplash in my kitchen. Floor and countertop are satisfactory. Unfortunately, the backsplash was installed with NO real grout line (just look like they are stacked one on top of the other - very ugly). Also, small inserts were ordered to be placed at equal intervals on the backsplash. The incorrect inserts were delivered and the interval the insets were to be placed were cut out very unevenly - ranging from 9.5 inches apart to 19.5 inches apart. Some of them are to be placed directly next to an electrical outlet - very ugly. The backsplash looks nothing like what I was shown in the store - there are no variations in the color. I have spoken with the store numerous times and tried to get this taken care of and have changes made. I am being told it will cost me $250 to take the mess that has been installed off the wall and another $1200 to install different tile on the backsplash. All the while, I have been billed and am paying for incomplete work that is not acceptable.Desired Settlement: I would like to have the present tile on the backsplash removed, at no additional charge. I would like a full refund on the price of the existing tile backsplash and this refund amount applied to a more appropriate tile with installation done at no additional charge to me.
Review: We purchased a [redacted], asking for it NOT to be installed directly onto the [redacted] foundation. They told us their company always glues it to the foundation. Within two months, our $8,500 [redacted] was buckling. They began working with us, telling us that they would take care of us in January 2013. They cut a hole in the [redacted] to release tension. Since Jan 2013, we have been living with a hole in the floor going directly to the [redacted] foundation. They keep promising they'll take care of it, and will take care of us, yet specifically on two occasions we were told that they would only fix it if we paid them a little over $6,000 for new material. They knew the condition of my home BEFORE they installed the [redacted], they told me that in [redacted] they were SUPPOSED to glue it directly to the foundation, they installed it KNOWING the condition of my home, they always tell me they'll check with the manager, [redacted], and then fail to call back (telling me that they thought the $6,000 offer for them to fix our floor was fair and they were waiting for us to pay them), they CUT THE HOLE in my floor, they have made promises, they have not kept any promise that they have made. On several occasions, several different employees of EZ FLOORS have told us that they SHOULD NOT have laid this floor in the manner that they laid it.Incidentally, before they installed the [redacted], the previous [redacted] was pulled up. As it was removed, the [redacted] was wet under the old wood. They tried to dry the floor, but had to wait 10 days, with fans going, till it measured acceptable water content percentage for [redacted], and laid the [redacted] the very day that the moisture level met acceptable levels. They have since told us that they should NOT have laid that floor without placing a sealant on the [redacted] foundation to ensure moisture would not return. OOOPS, how could they have made such a big mistake, i.e. waiting 10 days to install the floor while it dried, then NOT adding a moisture barrier?Desired Settlement: After more than two years dealing with this company, we no longer trust them to fix it or to do the job. At this point, it appears that they should reimburse us the cost of the installation and we'll hire someone else to fix it. We have spent many, many hours trying to get this taken care of. As well, we have been living with a hole in our floor, going to the [redacted] foundation, for well over two-years. This is way too long to live with a hole in the floor. Might consider them fixing it.
Review: EZ floor and I entered in agreement on February 19, 2015 that they will start working on my home floors ( [redacted] ) on March 23 2015. They told us it is going to take 2 weeks to finish this project. But it has been 4 weeks and our formal living room floor is still not finished ( they have finished rest of floors though ). EZ floor showed us tiles in their showroom/shop that we chose to be installed. But at time of installation they didn't have tiles we chose to install in our bathroom, so we have to choose a different product. Their installer ( [redacted] ) thought tiles we have chosen for our formal living room were defective ( not cut right ), so we had to chose another tile but their supplier ( [redacted] ) did not have enough in stock. Now they told us they have ordered tiles from [redacted]. We are still waiting for these tiles to arrive and install. I am living in a construction zone with my 3 young children. We are not getting a date from them when are they going to finish this project.Desired Settlement: Get our floor finished promptly.
E-Z Floors, Inc. Rating
Description: FLOORS - RAISED
Address: 1557 W Sam Houston Pkwy N Ste 110, Houston, Texas, United States, 77043-3153
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