E-Z Loan Auto Sales, Inc.

July 17, 2014
In regards to: ID [redacted]
Revdex.com
100 Bryant Woods South
Amherst, NY 14228
Dear [redacted]
 
First of all thank you for allowing me the opportunity to address [redacted]'s concerns and request. As stated she purchased of vehicle from EZ Loan...

Auto Sales on June 17th, 2014. She willfully signed all necessary documents to complete her vehicle purchase and financing arrangements, which clearly explained all of her obligations, responsibilities and rights as a vehicle owner. The vehicle purchased was a pre owned 2004 [redacted] Focus with 124,518 miles on it. One of the documents she signed was the NY State Used Vehicle Limited Liability Warranty which states vehicles in NY Sate sold with over 100,000 miles are considered "as is" beyond NYS inspection and no warranty coverage or assistance needs to be provided by the selling dealer. However EZ Loan Auto Sales takes customer satisfaction very seriously and includes on most of our vehicles a 2 year/24,000 mile limited warranty. Also out side of warranty concerns are always considered on a case by case basis to determine if any assistance can be provided in the form of free service. [redacted]'s vehicle has had two repair orders opened on it, both are attached for your review. To the best of my knowledge all verifiable concerns have been rectified at absolutely no cost to her. If she believes concerns still exist I would be more then happy to test drive the vehicle with her along with appropriate service personal and address any verifiable concerns that may be present accordingly to the documents she signed at vehicle purchase. I had a very cordial conversation with [redacted] on July 1st explaining to her that her vehicle can't be returned and no refund will be given. During that conversation she expressed concern about meeting some of her upcoming contractual obligations so I encouraged her to reach out to her account manager at [redacted] to see if any arrangements can be made. Moving forward EZ Loan will continue to honor the terms of her warranty and foster a positive business relationship through open dialogue between [redacted] and appropriate EZ Loan staff should an issue occur. Please let me know if there are any further questions or concerns
still exist, I can be reached at [redacted] 
Sincerely,
[redacted]
General Manager
EZ Loan Auto Sales

February 17, 2015In regards to: 10427405The Revdex.comDear [redacted]First of all thank you for allowing me to address [redacted]'s concerns and request.  She purchased a vehicle from EZ Loan Auto Sales on June 13th, 2014, she willfully signed all necessary documents to...

complete her vehicle purchase and financing arrangements, which clearly explained all of her obligations, responsibilities and rights as a vehicle owner. The vehicle purchased was a pre owned 2002 [redacted] with only 89,291 miles on it. [redacted]'s vehicle has been serviced only twice since purchase by our shop or an approved vendor and everything has been done at no cost to her. The first time was on July 23rd, 2014, the vehicle was towed in and a power steering repair was completed. The second time was on August 22nd, 2014 with a concern of excessive oilconsumption. An oil change was completed at that time and she was asked to return in 1,000 miles so a measurement could be taken. We have not seen the vehicle since, and as recently as January 19th, 2015 she made a service appointment for a concern and failed to show up for it. The repair orders are attached for your review. EZ Loan Auto Sales takes customer satisfaction very seriously and includes on vehicles sold regardless of mileage at time of purchase a 2 year/24,000 mile limited warranty which [redacted] would have been provided a copy of at the time of delivery. Also we provide free diagnosis to our customers in regards to addressing their vehicle concerns. If the needed repairs are not covered under the warranty and a discussion is justified on a case by case basis we will review to determine if any outside of warranty assistance can be provided in the form of free service. EZ Loan Auto Sales does not buy vehicles back. Moving forward EZ Loan will continue to honor the terms of her warranty and foster a positive business relationship through open dialogue between [redacted] and appropriate EZ Loan staff should an issue occur. If[redacted] would like to take the initiative to discuss any current legitimate vehicle concerns she can contact our Service Director Matt Marini at 716-906-8600 ext. 1110. [redacted]'s financing for her vehicle was secured through [redacted]., which is a related finance company. Her contractual obligation tore pay her loan is with them, so as far as her concerns about credit reporting and pay history she would need to speak directly with them. [redacted] is the portfolio manager and his# is [redacted]. Credit reporting is done on a monthly basis to all three credit bureaus according to the customers pay history. They would be more then happy to verify this is accurately happening or correct it if by some slim chance it's not. Please let me know if you have any further questions. Regards,[redacted]General ManagerEZ Loan Auto Sales