[redacted] apparently dropped his vehicle of at EZ Loan on July 14th, voluntarily surrendering it His contractual obligations are with his bank and any discussions in regards to balances owed needs to take place with them EZ Loan Auto Sales can provide no additional assistance at this time Please let me know if there are any further questions or concerns still exist, I can be reached at [redacted] ***
7/16/ Complaint ID: [redacted] Dear [redacted] First of all thank you for allowing me the opportunity to respond to ***'s concernsAs stated *** was involved in purchasing a vehicle at EZ Loan Auto Sales on February 17th The vehicle purchased was a Ford Escape with 123,miles on itPer NY State limited liability warranty vehicles sold with over 100,miles are sold as is, however since EZ Loan AutoSales takes customer satisfaction very seriously we include a 2year/24,mile limited warranty with a deductible on most of our vehicles purchasedThe terms of coverage, components covered, deductibles and loaner vehicle policies are spelled out very clearly and [redacted] received acopy at the time of deliveryI completely agree and understand when vehicles break it's a frustrating situation and inconvenience for all involvedWe partner with our customers and make every effort to provide assistance outside of the warranties parameters when justified in the form of free service as was in the case with ***'s vehicleHer vehicle has been in our shop three times since delivery, the repair orders are included for your reviewWe never intentionally don't repair somethingEach time every verifiable concern has been repaired at no cost to [redacted] whether it was covered by warranty or not, along with covering all towing expenses incurred and waiving her deductible where applicableMoving forward we will continue to honor the terms of her warranty and foster a positive business relationship through open dialogue between [redacted] and appropriate EZ Loan staff shouldan issue occurPlease let me know if there are any further questions or concerns still exist, I can be reached at ###-###-#### Sincerely, [redacted] General Manager EZ Loan Auto Sales Inc
July 28, In regards to: ID [redacted] Revdex.com Bryant Woods South Amherst, NY Dear [redacted] : First of all thank you for allowing me the opportunity to address ***'s concerns and requestHe actually purchased his vehicle from EZ Loan Auto Sales on March 18th, He willfully signed all necessary documents to complete his vehicle purchase and financing arrangements, which clearly explained all of his obligations, responsibilities and rights as a vehicle ownerThe vehicle purchased was a pre owned [redacted] [redacted] with 110,miles on it which included a year/24,mile warrantyAs stated per his request financing was arranged for him to purchase a vehicleOur vehicles are not all the same price and range from $5,up to $12,995, customers can pick from any vehicle based on their available down payment and their approval terms from the bank [redacted] signed a New York State Retail Installment contract with [redacted] *** [redacted] *** agreeing to $bi weekly payments for months and yes a positive paid loan will always have a positive impact on his credit [redacted] was required to keep full coverage insurance on his vehicle as well which is typically the case with any vehicle that has been financed by a bankWe do actively communicate with our customer base as most auto dealerships do and offer a preferred customer program with one year to six months from loan termination not six months to a year from origination as *** thought***'s vehicle was in our shop a grand total of three times to date and he spent $for an oil change and a batteryRepair orders are attached for your reviewEZ Loan takes customer satisfaction very seriously, not once did [redacted] reach out to me for any type of assistance in regards to his vehicle concerns [redacted] apparently dropped his vehicle of at EZ Loan on July 14th, voluntarily surrendering itHis contractual obligations are with his bank and any discussions in regards to balances owed needs to take place with themEZ Loan Auto Sales can provide no additional assistance at this timePlease let me know if there are any further questions or concerns still exist, I can be reached at [redacted] *** Sincerely, [redacted] General Manager EZ Loan Auto Sales
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Car is still having the same issues after the issues was supposed to be fixed twice by EZ loan Auto sales repair shopI do not trust this company as a whole and do not want the vehicle No refund need, but would like to be released out of my contract, without credit consequencesThank you Regards, [redacted]
February 17, 2015In regards to: 10427405The Revdex.comDear [redacted] First of all thank you for allowing me to address [redacted] 's concerns and request She purchased a vehicle from EZ Loan Auto Sales on June 13th, 2014, she willfully signed all necessary documents to complete her vehicle purchase and financing arrangements, which clearly explained all of her obligations, responsibilities and rights as a vehicle ownerThe vehicle purchased was a pre owned [redacted] with only 89,miles on it [redacted] 's vehicle has been serviced only twice since purchase by our shop or an approved vendor and everything has been done at no cost to herThe first time was on July 23rd, 2014, the vehicle was towed in and a power steering repair was completedThe second time was on August 22nd, with a concern of excessive oilconsumptionAn oil change was completed at that time and she was asked to return in 1,miles so a measurement could be takenWe have not seen the vehicle since, and as recently as January 19th, she made a service appointment for a concern and failed to show up for itThe repair orders are attached for your reviewEZ Loan Auto Sales takes customer satisfaction very seriously and includes on vehicles sold regardless of mileage at time of purchase a year/24,mile limited warranty which [redacted] would have been provided a copy of at the time of deliveryAlso we provide free diagnosis to our customers in regards to addressing their vehicle concernsIf the needed repairs are not covered under the warranty and a discussion is justified on a case by case basis we will review to determine if any outside of warranty assistance can be provided in the form of free serviceEZ Loan Auto Sales does not buy vehicles backMoving forward EZ Loan will continue to honor the terms of her warranty and foster a positive business relationship through open dialogue between [redacted] and appropriate EZ Loan staff should an issue occurIf [redacted] would like to take the initiative to discuss any current legitimate vehicle concerns she can contact our Service Director Matt Marini at 716-906-ext [redacted] 's financing for her vehicle was secured through [redacted] ***., which is a related finance companyHer contractual obligation tore pay her loan is with them, so as far as her concerns about credit reporting and pay history she would need to speak directly with them [redacted] is the portfolio manager and his# is [redacted] ***Credit reporting is done on a monthly basis to all three credit bureaus according to the customers pay historyThey would be more then happy to verify this is accurately happening or correct it if by some slim chance it's notPlease let me know if you have any further questionsRegards, [redacted] General ManagerEZ Loan Auto Sales
[redacted] apparently dropped his vehicle of at EZ Loan on July 14th, voluntarily surrendering it His contractual obligations are with his bank and any discussions in regards to balances owed needs to take place with them EZ Loan Auto Sales can provide no additional assistance at this time Please let me know if there are any further questions or concerns still exist, I can be reached at [redacted] ***
7/16/ Complaint ID: [redacted] Dear [redacted] First of all thank you for allowing me the opportunity to respond to ***'s concernsAs stated *** was involved in purchasing a vehicle at EZ Loan Auto Sales on February 17th The vehicle purchased was a Ford Escape with 123,miles on itPer NY State limited liability warranty vehicles sold with over 100,miles are sold as is, however since EZ Loan AutoSales takes customer satisfaction very seriously we include a 2year/24,mile limited warranty with a deductible on most of our vehicles purchasedThe terms of coverage, components covered, deductibles and loaner vehicle policies are spelled out very clearly and [redacted] received acopy at the time of deliveryI completely agree and understand when vehicles break it's a frustrating situation and inconvenience for all involvedWe partner with our customers and make every effort to provide assistance outside of the warranties parameters when justified in the form of free service as was in the case with ***'s vehicleHer vehicle has been in our shop three times since delivery, the repair orders are included for your reviewWe never intentionally don't repair somethingEach time every verifiable concern has been repaired at no cost to [redacted] whether it was covered by warranty or not, along with covering all towing expenses incurred and waiving her deductible where applicableMoving forward we will continue to honor the terms of her warranty and foster a positive business relationship through open dialogue between [redacted] and appropriate EZ Loan staff shouldan issue occurPlease let me know if there are any further questions or concerns still exist, I can be reached at ###-###-#### Sincerely, [redacted] General Manager EZ Loan Auto Sales Inc
Called business and spoke with John G., he stated that customer vehicle had been repaired It was a small pin hole that could not be seen
July 28, In regards to: ID [redacted] Revdex.com Bryant Woods South Amherst, NY Dear [redacted] : First of all thank you for allowing me the opportunity to address ***'s concerns and requestHe actually purchased his vehicle from EZ Loan Auto Sales on March 18th, He willfully signed all necessary documents to complete his vehicle purchase and financing arrangements, which clearly explained all of his obligations, responsibilities and rights as a vehicle ownerThe vehicle purchased was a pre owned [redacted] [redacted] with 110,miles on it which included a year/24,mile warrantyAs stated per his request financing was arranged for him to purchase a vehicleOur vehicles are not all the same price and range from $5,up to $12,995, customers can pick from any vehicle based on their available down payment and their approval terms from the bank [redacted] signed a New York State Retail Installment contract with [redacted] *** [redacted] *** agreeing to $bi weekly payments for months and yes a positive paid loan will always have a positive impact on his credit [redacted] was required to keep full coverage insurance on his vehicle as well which is typically the case with any vehicle that has been financed by a bankWe do actively communicate with our customer base as most auto dealerships do and offer a preferred customer program with one year to six months from loan termination not six months to a year from origination as *** thought***'s vehicle was in our shop a grand total of three times to date and he spent $for an oil change and a batteryRepair orders are attached for your reviewEZ Loan takes customer satisfaction very seriously, not once did [redacted] reach out to me for any type of assistance in regards to his vehicle concerns [redacted] apparently dropped his vehicle of at EZ Loan on July 14th, voluntarily surrendering itHis contractual obligations are with his bank and any discussions in regards to balances owed needs to take place with themEZ Loan Auto Sales can provide no additional assistance at this timePlease let me know if there are any further questions or concerns still exist, I can be reached at [redacted] *** Sincerely, [redacted] General Manager EZ Loan Auto Sales
As far as I know it should still be under the warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Car is still having the same issues after the issues was supposed to be fixed twice by EZ loan Auto sales repair shopI do not trust this company as a whole and do not want the vehicle No refund need, but would like to be released out of my contract, without credit consequencesThank you Regards, [redacted]
February 17, 2015In regards to: 10427405The Revdex.comDear [redacted] First of all thank you for allowing me to address [redacted] 's concerns and request She purchased a vehicle from EZ Loan Auto Sales on June 13th, 2014, she willfully signed all necessary documents to complete her vehicle purchase and financing arrangements, which clearly explained all of her obligations, responsibilities and rights as a vehicle ownerThe vehicle purchased was a pre owned [redacted] with only 89,miles on it [redacted] 's vehicle has been serviced only twice since purchase by our shop or an approved vendor and everything has been done at no cost to herThe first time was on July 23rd, 2014, the vehicle was towed in and a power steering repair was completedThe second time was on August 22nd, with a concern of excessive oilconsumptionAn oil change was completed at that time and she was asked to return in 1,miles so a measurement could be takenWe have not seen the vehicle since, and as recently as January 19th, she made a service appointment for a concern and failed to show up for itThe repair orders are attached for your reviewEZ Loan Auto Sales takes customer satisfaction very seriously and includes on vehicles sold regardless of mileage at time of purchase a year/24,mile limited warranty which [redacted] would have been provided a copy of at the time of deliveryAlso we provide free diagnosis to our customers in regards to addressing their vehicle concernsIf the needed repairs are not covered under the warranty and a discussion is justified on a case by case basis we will review to determine if any outside of warranty assistance can be provided in the form of free serviceEZ Loan Auto Sales does not buy vehicles backMoving forward EZ Loan will continue to honor the terms of her warranty and foster a positive business relationship through open dialogue between [redacted] and appropriate EZ Loan staff should an issue occurIf [redacted] would like to take the initiative to discuss any current legitimate vehicle concerns she can contact our Service Director Matt Marini at 716-906-ext [redacted] 's financing for her vehicle was secured through [redacted] ***., which is a related finance companyHer contractual obligation tore pay her loan is with them, so as far as her concerns about credit reporting and pay history she would need to speak directly with them [redacted] is the portfolio manager and his# is [redacted] ***Credit reporting is done on a monthly basis to all three credit bureaus according to the customers pay historyThey would be more then happy to verify this is accurately happening or correct it if by some slim chance it's notPlease let me know if you have any further questionsRegards, [redacted] General ManagerEZ Loan Auto Sales