E-Z Money Payday Loan Company

To whom it may concern,As with any customer concerns that we receive, if there is a legitimate concern on behalf of the customer, we do everything we can to resolve any issues that they may haveIt is very difficult to resolve any issue that is based on so many inaccurate and inconsistent statementsIn August, the original problem found by the home inspector was not with the furnace, but with the air conditioner We were contacted by the previous owner to go and check the air conditionerWe proceeded to send a tech out and found that one of the units was short of refrigerantWe added refrigerant, leak checked the unit and checked operation While we were there we also checked the other unit for proper operation and found it operating satisfactorily In late November, MrS [redacted] called and stated he was having a problem with one of the furnaces It was late afternoon and he did speak to our Service ManagerOur Service Manager spent quite a while on the phone with MrS [redacted] trying to find out exactly what the problem wasThis was done to possibly save an unnecessary service call since it was outside of the warranty period Our Service Manager then asked him to check the filter on the furnaceMr S [redacted] replied, "I didn't know the furnace had a filter." After our Service Manager talked him through that, MrS [redacted] found that the furnace filter was plugged with dirtMrS [redacted] still wanted us to come out and check the furnace operationWe offered to check the furnace and stated to him that if there was any issue with the installation we would work with him even though it was past the year labor warrantyIf it was a maintenance issue, i.edirty filter, or tune up needed, there would be a charge for us to do that Our Service Manager suggested the yearly tune up since the furnace had gone through an entire heating season and was due for annual maintenanceThis apparently that did not pacify MrS***The fact still remains that gas furnaces are recommended, by the manufacturer, to be serviced on a yearly basisMy only other comment is that I find it unusual to be referred to as a "Coward and Crook" after we stated we would work with the customer and take care of any issue that was related to the installation Bryan Seider President - Seider Heating, Plumbing and ElectricalDirect Line 262-436-6112Fax 262-436-

I'm not quite sure where I could possibly start with this job I will state that there were some issues in communication on this projectWe did on several occasions try and communicate via phone with the customerWe always stated that if there were issues please let us return and take care of themWe could never get them to return a callWe tried in several letters stating we would gladly come back and address whatever issues they had I have never been able to speak with them as they would only send us written lettersWe tried several reasonable solutions to no availAccording to both of our plumbers on the job we finished any and all work that was contracted forI always try and look at both sides of any dispute however it seems very clear to me what their intent wasIt seems somewhat incongruous to state that "were getting near to a resolution" and yet stating twice in their letter that regardless of what was completed, their solution was to pay nothing! [redacted] President - Seider Heating, Plumbing and ElectricalDirect Line [redacted]

Attached is the lien waiver and copy of bill showing a zero balanceThis has been sent to the customerThis should satisfy their concern regarding any balance due and or recourse from the collection agency Any questions let me know *** *** President - Seider Heating, Plumbing and ElectricalDirect Line ***Fax 262-436-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11902482, and have determined that this does not resolve my complaint.  For your reference, I have since had another technician look at the unit and was informed that the unit was improperly installed causing water to back up into the unit and cause it to work improperly. Te amo rea del bebé reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
James S[redacted]

To whom it may concern,As with any customer concerns that we receive, if there is a legitimate concern on behalf of the customer, we do everything we can to resolve any issues that they may have. It is very difficult to resolve any issue that is based on so many inaccurate and inconsistent...

statements. In August, the original problem found by the home inspector was not with the furnace, but with the air conditioner.  We were contacted by the previous owner to go and check the air conditioner. We proceeded to send a tech out and found that one of the units was short of refrigerant. We added refrigerant, leak checked the unit and checked operation.  While we were there we also checked the other unit for proper operation and found it operating satisfactorily.  In late November, Mr. S[redacted] called and stated he was having a problem with one of the furnaces.  It was late afternoon and he did speak to our Service Manager. Our Service Manager spent quite a while on the phone with Mr. S[redacted] trying to find out exactly what the problem was. This was done to possibly save an unnecessary service call since it was outside of the warranty period.  Our Service Manager then asked him to check the filter on the furnace. Mr S[redacted] replied, "I didn't know the furnace had a filter." After our Service Manager talked him through that, Mr. S[redacted] found that the furnace filter was plugged with dirt. Mr. S[redacted] still wanted us to come out and check the furnace operation. We offered to check the furnace and stated to him that if there was any issue with the installation we would work with him even though it was past the 1 year labor warranty. If it was a maintenance issue, i.e. dirty filter, or tune up needed, there would be a charge for us to do that.  Our Service Manager suggested the yearly tune up since the furnace had gone through an entire heating season and was due for annual maintenance. This apparently that did not pacify Mr. S[redacted]. The fact still remains that gas furnaces are recommended, by the manufacturer, to be serviced on a yearly basis. My only other comment is that I find it unusual to be referred to as a "Coward and Crook" after we stated we would work with the customer and take care of any issue that was related to the installation.  Bryan Seider President - Seider Heating, Plumbing and ElectricalDirect Line 262-436-6112Fax 262-436-0520

I'm not quite sure where I could possibly start with this job.  I will state that there were some issues in communication on this project. We did on several occasions try and communicate via phone with the customer. We always stated that if there were issues please let us return and take care...

of them. We could never get them to return a call. We tried in several letters stating we would gladly come back and address whatever issues they had.  I have never been able to speak with them as they would only send us written letters. We tried several reasonable solutions to no avail. According to both of our plumbers on the job we finished any and all work that was contracted for. I always try and look at both sides of any dispute however it seems very clear to me what their intent was. It seems somewhat incongruous to state that "were getting near to a resolution" and yet  stating twice in their letter that regardless of what was completed, their solution was to pay nothing!  [redacted] President - Seider Heating, Plumbing and ElectricalDirect Line [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We received the lein waiver and the final amount agreed and pay was $1780.00Regards,
[redacted]