E-Z Movers, Inc.

Terrible customer relationsI waited and waited for my order and when I felt I'd waited long enough I started contacting them, calling (nobody EVER answered) leaving messages, nobody ever called me back, writing emails....nobody ever responded until now, weeks laterTheir response was to tell me they didn't have my size Don't order from this company, you will be disappointed

If you want your items to be stolen and be reimbursed for peanuts, go for this company! They stole all our small appliances in their original boxes and electronics in see through bins and offered us $20. And watch out, their actual price will end up costing you twice the quoted price. Worse company on earth!

Review: We hired this orginization (8/31/12) to move our personal possession from a 3 bedroom ranch to a 3 bedroom colonial (the stairs in the new house are not dangerous or treacherous; as my 80 year old mother in law seems to manage them without issue). We paid for a 3 man crew. Two of the men complained the entire move and asked me twice where I slept in the house (thier attitude seemed to change after they discovered that we were married). One of the movers "yelled" at myself, my spouse and my friends to carry boxes into the house. Two of the moverz refused to carry boxes up to the finished attic. All three of the movers damaged appliances and furniture. We purchased moving insurance but our requests for repairs to our damaged items have been ignored. This organization was paid over $1000 to move our personal possessions.

We spoke with the owner on the telephone the day of the move. He stated that he had all of the information and/or serial numbers for our damaged items and that he would be contacting us to have the items repaired.Desired Settlement: We would like our items to be repaired and an apology for the disrespectful and discriminatory treatment.

Business

Response:

We were hired by this customer to move them on 08/31/12. The customer stated

that she was in a dispute with her landlord and that he would pay the bill and

that we were to bill him. I explained that he would have to pre-pay the

Probable cost and that she would have to pay any difference and collect from

him as we preferred not to be involved in the arrangement she had with

him. Her landlord did pay for her move as requested.

When the move was scheduled the customer asked us if she could

have her friends and family there moving all the small items and boxes to

keep the cost down. We told her that was not a problem. I am not sure how to

respond to the accusation that the movers yelled at anyone other than to say

after speaking with them, they assured us that this was not the case. They did

say that they had some difficulty with a tight stairwell and that they

regrettably damaged the handle on the fridge, but were under the impression

that the customer was happy with the move as she tipped them all and bought

them beer to take with them to enjoy when they got home.

We did receive a call during the move that a refridgerator door handle was

damaged. The owner took down some information to order the handle and it was

misplaced somehow. We were in the middle of relocating the company and this is

not how we do business. It was a regrettable mistake that has been discussed

and apologized for directly to the customer before this complaint was placed on

09/26/12. On 9/24/12 the customer left a message regarding her refridgerator

handle (and only her refridgerator handle) and the owner called her back

immediately. There was a discussion regarding the misplaced information and an

apology directly to her. As to the part of the complaint regarding the movers

asking her where she slept, the owner also apologized that that was due to the

movers needing to know where to put her items. No harm or descrimination as to

her marital status was ever meant. The conversation was left that the customer

would send the information for the fridge handle so that we could get it

repaired. We never received the information.

I received a letter dated 10/13/12 regarding this complaint placed

9/26/12 last Friday 10/19/12. To date we had still not heard from the client

regarding the information we needed. On 10/19/12 I received an e-mail with a

picture of the manufacturers label for the fridge. After exchanging a couple of

e-mails and photos with the customer's wife we finally were able to order the

refridgerator handle.I explained that we were waiting to receive the

information per that 9/24/12 discussion and that we would get it taken care of

right away now that we had it. She said she meant to send it sooner

but life gets in the way.I let the customer know on 10/24/12 that the handle

has been ordered, is being shipped and expected to arrive around 10/30/12

and that when it arrives we will set up an appointment to come out and install

it.

I apologize that we did not respond between last Friday and today, but it just

so happened that the customer reached out to us with the information requested

and I was able to address their damage that we knew of. As to the rest of the

items in the letter we received last Friday, I hope we have addressed them all.

I hope that this matter is resolved. To our knowledge it will be when the

part is received and installed for the clients fridge. If you have any other

questions, please feel free to contact me.

Regards,

Connie Crouse