E-Z Rental.biz Reviews (7)
I am a community manager at *** *** *** *** and I have a washer/dryer stack able machine that was provided by E-Z RentalI called the the service line informing them the washing machine stopped workingOn April 05, a technician brought out a replacement machine as the prior machine was unable to be repaired it had to be taken in to be servicedThe technician hooked the machine and went to turn onWhen he tried to turn the machine did not workHe checked the building hoses as no water was entering into the washer, but the building water hose line worked properly it was the machine itself not workingHe called in his company let them know the situationOn Wednesday a different technician comes out to repair or fix the machine that was delivered and not workingAfter checking the machine he found this machine delivered also not working and again has to be replacedThursday April 07, the same driver that delivered the first replacement machine brings
The business fraudulently created a contract which contradicted the original arrangementThe original contract was for a rent-to-own agreement and then the business owner created a different contract which changed the agreement to a straight rental with no ownershipThen the owner sent me a bill which is requesting an additional $in fraudulent charges and even went so far as to send the claim to collectionsI am contesting the fees and charges with the collection agency and attempting to resolve the tactics used to forge documents and create contracts in an attempt to discourage these types of business practices in the future
E-Z rental delievered the washer and dryer on Sunday September 3, I go to use the washer and it smells like mold really badI emailed the email they use to email me previous and use there contact us on their pageI did this times and no responseI finally go through when calling them and I told them the issue they didn't offer to being a new oneThey said "our pick up Tuesday and FridaysIf we pick up you have to pay a $per appliance and pay back the free month we gave you." I haven't had the washer a week when I called I don't believe I should pay for anything when the washer is a health concern
[redacted] has been the manager at this apartment complex since 2008 and has referred E-Z Rental for rentals since that time. We provided her a free Stack washer & dryer for those eight years as a trade for referrals. Since this location is a low income housing nobody ever moves in or out very often...
Review: Lied about the appliance they were selling me. I checked with suppliers and they were selling me a 18 year old machine at the same price as a new one so I decided to just lease it prior to delivery I expressed my disgustat the age of the machine and was told it couldn't be dated blahblahblahso I was told they would bring it out and I could look at it and if I don't like it I could send it back and I told the flake that I would lease it since the repairs were covered. They came out and gave me a contract to buy it only and then installed it then the owner railed and terrorized his poor installer badgering him on and on about how to handle customers and demand a commitment while the machine is still on the truck and that the customer then had to sign the contract. The very nice worker listened to the rude jerk and tried to calm the maniac down. Then I told him I was just leasing it and he demanded 6n personal references and a copy of my social security card and my drivers license and I told him I had not heard this the prior day and had no social security card so I told the man to take it back. Then the owner called and demanded I pay them to deliver the machine and went on and on terrorizing the poor delivery man and then he proceeded to call me to tell me I owed him money. What a complete jerk and liar. Now he says he is sending me to collections even tho there is no contract and he offered to send it over and I could reject it this guy has no business dealing with the public. I think he is highly unstable and should not be in business. There is no doubt he is an abusive personality and very dishonest.Desired Settlement: take this horrible company down, threatening to damage my credit for their lies and deception and devious business practices.. how many people have they hurt????
Review: I was a customer for 5 years and moved to a different city in March so I had them pick up my old washer. I moved to an apartment so I needed a portable washer and dryer. The beginning of June the washer stopped draining and spinning causing it to flood my kitchen. I called about having someone sent out to fix it and all they can say is they want a payment. I told the lady at the front desk I will pay on my next pay day as long as I have a working machine. That never happened ... however, I did receive calls saying I have to pay or its going to collections. It has been a cat and mouse chase when it comes to customer service with E-Z Rental. They are nice at first but once you sign your name all people skills are out the question and as for customer service... what is that?? Also the notes that they leave on your account are not very detailed so when you call about something and would like them to back date through your account... well... it is not very helpful. I spoke with [redacted] today I had asked him to read through the notes supposedly he spoke with me and made a note stating I will pay before I get maintenance ... That never happened because since I had the issue with the washer I have never spoken to [redacted] said "I can't lie about something like that" referring to the "note" that was entered. I told him I refuse to pay for June and July when the machines were not working and I will pay for the first month he said no because I didn't pay when I had the units. OF COURSE NOT they are working and I put in an order for them to be serviced because of this inconvenience now I have to pay to do laundry at a laundry mat. He became very unprofessional saying the argument is going in circles and he is not budging. He said he will not charge me for the next bill ... Thanks for not charging me for a month that I will not even have the machines....really? He said it is my fault I am being charged because I never followed through with getting the machine fixed. I called a hand full of times to have the machine fixed they never sent someone to fix it. I work full time and where I work I don't get service I am not pulling aside to call you another 5 times to request customer service it is E-Z Rentals job to follow through! I told them to pick up the machines as soon as possible because it is taking up space in my living it has been there for 2 months now. Now I am being charge a pick up fee. This is how a loyal customer is treated after 5 years!!! You are better off at your local laundry mat the 1-800's number provide better customer service or buy new machines at a department store and make monthly payments it is worth it trust me! I don't care how petty it is I will file a police report or go to my lawyer.Desired Settlement: To not charge me for June or July or the up and coming month of August because the machine was not working. I don't want this on on my credit. I will pay for March. They are to pick up the machines July 23,2013.
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