E-Z Soft Software

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The sale rep of this company was at my store and aware what my system is look likeThe reason the company have to come out three time it because every time they come out they can't install the program first it can't read the bar code, second the scale is not working and the third time it can't accepting food stamp It is not our fault if they have to come out ten timeThe company is the one give up because they can't install the program.We try to work with the company we have give them time to solve the problem but they give upSo the company have no right to keep my deposit money Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.On the contract it flat out said day money back guarantee from the date installationFirst of all your can't even install the program and broke my one of my register tooI could have charge you for that but all I ask is get my deposit money backyour the one give up because your can't install the programI try to work with your but your the one decide not to come backSince your the one give up than I should get my deposit backRegards, [redacted]

This customer signed contract with us on 10/22/ This customer also required few changes to be made to our program to work with some of her old equipment We made all the necessary changes and travel to her place times and each time something new and unexpected was brought to our attention which was never discussed Attachment A We also had to buy product for her called DATACAP to make her credit card processing work with our software-attachment B Our contract Clearly indicated CC setup, training, PC Charge (Datacap), wiring and database built are nonrefundable If we had to go 100% based on our contract she still owes us over $Please let me know if you have any questions or concernAli H [redacted] SRPresident and CEO

I have discussed this with the clientWe have already repaired the electricalThe siding contractor we used is no longer in business but I have agreed to repair the vinyl issuesThank you,
*** ***
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So I request to
reopen my complaintAnd contractor *** *** he allready repaired electric issue and he is going to repair the vinyl issues next week or two weeksWhen I talk with contractor March 1st week he told meThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The sale rep of this company was at my store and aware what my system is look like. The reason the company have to come out three time it because every time they come out they can't install the program first it can't read the bar code, second  the scale is not working and the third time it can't accepting food stamp.  It is  not our fault if they have to come out ten time. The company is the one give up because they can't install the program.We try to work with the company we have give them time to solve the problem but they give up. So the company have no right to keep my deposit money.
Regards,
[redacted]

This customer signed contract with us on 10/22/2015.  This customer also required few changes to be made to our program to work with some of her old equipment.  We made all the necessary changes and travel to her place 3 times and each time something new and unexpected was brought to our attention which was never discussed.  Attachment A
We also had to buy product for her called DATACAP to make her credit card processing work with our software-attachment B
Our contract Clearly indicated CC setup, training, PC Charge (Datacap), wiring and database built are nonrefundable.  If we had to go 100% based on our contract she still owes us over $1500.
Please let me know if you have any questions or concern.
Ali H[redacted] SR. President and CEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On the contract it flat out said 30  day money back guarantee from the date installation. First of all your can't even install the program and  broke my one of my register too. I could have charge you for that  but all I ask is get my deposit money back. your the one give up because your can't install the program. I try to work with your but your the one decide not to come back. Since your the one give up than  I should get my deposit back.
Regards,
[redacted]