EA Photography

To whom it may concern,Ms*** purchased images from a new representative on April 2, The situation is wrong and troublesome for more than a single reasonFirst, she was only charged for images and received 3, a $benefit for herThen in the notes is a cryptic note regarding
"All images of family, couple, children, boys and girls"(See Attached Copy of Contract) The file size and image numbers are not specified and the charge for the assumed images would be about $Normally, the order would have been rejected at the outset, we reserve that right to accept or reject any order that is not specifically written off our price listWe ONLY sell portraits off our price list, we do not negotiate or change price that would be unethicalI have been very clear to all of our representatives that our integrity as a Company hinges on the fact that everyone is treated equal and there is no negotiation.Were it just that, I would honor the contract, however, Ms*** has insisted that Trish told her that she would be able to reproduce the files at 5xor larger for all the imagesOn the contract it is clear in two places front and back and on the 3xcard that was handed to her at the time of order, that the images are only reproducible to a 4xsizeAnd I need to explain why we do not allow reproduction of Our images.All professional photography is covered under Federal Copyright law which protects the photographer from theft of their propertyWe protect our images and our reputation by insuring that all of our images are displayed at the highest quality and standardsWe also guarantee against fading due to our production techniquesShould Ms*** reproduce our work on a substandard process and other members come in and see it on her wall, it is a direct reflection on us and our brandThere was a few times in the past where due to the loss of negatives we allowed this and found our work copied poorly and hanging prominently in a hospital, and even at a University ClubOn both instances we were called in to repair this work.This situation has us between a rock and a hard spotIf we just "give her what she wants", our business at the club will be destroyed because she will tell other members and they will start calling asking for the same treatment and "free images” that she receivedif other members go to her home, they will see the substandard work on her wallsWe will be inundated with customer service calls and other problems that will just come upIf we don't, our business is ruined at the club because she will bad mouth us and spread the half-truths that she already hasWe are in a no win situationSo regardless of what happens our company is a significant loss far greater than the value of the imagesSo when say that cannot do what she asks it is a far greater issue for us longterm than it would seem on the Surface.We have offered her a full refund of her $order and she can keep the product she hasWe have also offered that she sign a notice of understanding as to the issues, she has refusedShe has refused because she has violated the confidentiality part of the agreement and has cost me any opportunity for us to return to this clubI am attaching all of my email correspondence to prove that she is a difficult customer who bullied my new sales rep into something that is not even on our price list, and she continues to bully us by threatening legal and other defamation to get us to give her "What she feels she is entitled to", but did not pay for.Please dismiss this case, it is completely unfounded.Linda ***CEO EA Photography 714) 642-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ms. [redacted] and EA Photography made no new attempt to resolve this conflict and instead resorted to name calling and character assassination. Please see the entirety of Ms. [redacted]'s response the Revdex.com forwarded to me. 
The terms of our original contract were specified therein and the company repeatedly attempted to nullify, cancel and change the contract.  When I did not agree, they requested that I sign an additional contract, with additional terms, prior to releasing our originally contracted work.  A company cannot nullify a contract simply because they didn't mean to agree to the terms to which they agreed. As I have repeatedly stated, if the company simply fulfills the terms of the original contract, and provides me with the specified images on the USB drive, I would be satisfied and would then email them confirmation of such. I am clearly bound by the terms of the contract which includes size restrictions.  They too are bound by the original contract and to say they don't know which images I selected is disingenuous as I hand marked individual proofs with their representative and which they then provided in low resolution format. Ms. [redacted] has provided our latest email correspondence, but not all the earlier correspondence in which her company repeatedly affirmed the original contract and promised to fulfill the original terms. As to the company's confidentially concerns, these are not part of the original contract. Regardless, I had not spoken about this situation other than to the club representative after the company did so first and I've explicitly told our club representative that I have no issue with the club using the company again.  So, if the company is not asked back, it is based on their own actions which they have broadcast to the club. Unless Ms. [redacted] and EA Photography fulfills the original fully-paid-for contract and provides the specified images in quality consistent with that to which they send their other customers, I do not see how this gets resolved out of court. It would be an unfortunate ending as the images only matter to me and my family and I cannot go back in time and retake photos of my children at those stages of their lives. Thank you for your consideration.  
Regards,
[redacted]