eAccess Solutions, Inc.

Jenna was a pleasure to talk with and helped me with my orderShe is a treasure to the sales departmentI will order my filter again next year Thanks Jenna!

We ordered a safe from eAccess Solutions Incand we were pleasantly surprised by the quality of the service we received We were informed by email that the safe was back ordered and delivery would be delayed by about one to two weeks; we received it within a week and in good condition I give this company a 5-star rating (out of 5)

Initial Business Response /* (1000, 5, 2014/08/12) */
Contact Name and Title:[redacted] Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@eaccess.com
Complainant is not a customer of ours and openly admitted that they purchased the product from another company and not us. Because we can...

not guarantee the authenticity of this persons comments and if they are commenting on the same product that we resell, these comments go into our review pool for human filtering for spam before they are publicly posted.
This person's complaint should best be addressed either by contacting the manufacturer of the product or the reseller they purchased it through.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The comment was removed before I freely stated the item was purchased elsewhere. The review process at Mr. [redacted]'s company does not require or request purchase location information.
Contrary to Mr [redacted]'s statements, reviews are posted immediately. The review was visibly posted for three days before it was removed and Mr [redacted]'s company had not contacted me to find if I had purchased from EAccess before removing the review.
The fact that Mr. [redacted]'s company removed the review before contacting me to find if I was a customer proves they are selectively removing reviews without cause and skewing ratings in favor of their own business. That is not the kind of behavior expected by a Revdex.com A+ rated company.
As I stated to Mr. [redacted]'s representative, if he and his company does not like a review he should follow up with the manufacturer.
Final Business Response /* (4000, 9, 2014/08/14) */
Correct, product comments show immediately at the product level if they do not contain profanity however non-customer comments go into a validation cue to be examined for spam and legitimacy.
[redacted] needs to follow up with the mfz Kaz or return it to the retail location he purchased it from if he wishes to have his issue addressed. We are not the mfg. If he needs contact information we would be happy to forward this to him.

Initial Business Response /* (1000, 5, 2014/08/12) */
Contact Name and Title:[redacted] Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@eaccess.com
Complainant is not a customer of ours and openly admitted that they purchased the product from another company and not us. Because we...

can not guarantee the authenticity of this persons comments and if they are commenting on the same product that we resell, these comments go into our review pool for human filtering for spam before they are publicly posted.
This person's complaint should best be addressed either by contacting the manufacturer of the product or the reseller they purchased it through.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The comment was removed before I freely stated the item was purchased elsewhere. The review process at Mr. [redacted]'s company does not require or request purchase location information.
Contrary to Mr [redacted]'s statements, reviews are posted immediately. The review was visibly posted for three days before it was removed and Mr [redacted]'s company had not contacted me to find if I had purchased from EAccess before removing the review.
The fact that Mr. [redacted]'s company removed the review before contacting me to find if I was a customer proves they are selectively removing reviews without cause and skewing ratings in favor of their own business. That is not the kind of behavior expected by a Revdex.com A+ rated company.
As I stated to Mr. [redacted]'s representative, if he and his company does not like a review he should follow up with the manufacturer.
Final Business Response /* (4000, 9, 2014/08/14) */
Correct, product comments show immediately at the product level if they do not contain profanity however non-customer comments go into a validation cue to be examined for spam and legitimacy.
[redacted] needs to follow up with the mfz Kaz or return it to the retail location he purchased it from if he wishes to have his issue addressed. We are not the mfg. If he needs contact information we would be happy to forward this to him.