Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ Contact Name and Title: [redacted] Pres Contact Phone: XXX-XXX-XXXX Contact Email: ***@eaccess.com Complainant is not a customer of ours and openly admitted that they purchased the product from another company and not usBecause we can not guarantee the authenticity of this persons comments and if they are commenting on the same product that we resell, these comments go into our review pool for human filtering for spam before they are publicly posted This person's complaint should best be addressed either by contacting the manufacturer of the product or the reseller they purchased it through Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The comment was removed before I freely stated the item was purchased elsewhereThe review process at Mr***'s company does not require or request purchase location information Contrary to Mr ***'s statements, reviews are posted immediatelyThe review was visibly posted for three days before it was removed and Mr ***'s company had not contacted me to find if I had purchased from EAccess before removing the review The fact that Mr***'s company removed the review before contacting me to find if I was a customer proves they are selectively removing reviews without cause and skewing ratings in favor of their own businessThat is not the kind of behavior expected by a Revdex.com A+ rated company As I stated to Mr***'s representative, if he and his company does not like a review he should follow up with the manufacturer Final Business Response / [redacted] (4000, 9, 2014/08/14) */ Correct, product comments show immediately at the product level if they do not contain profanity however non-customer comments go into a validation cue to be examined for spam and legitimacy [redacted] needs to follow up with the mfz Kaz or return it to the retail location he purchased it from if he wishes to have his issue addressedWe are not the mfgIf he needs contact information we would be happy to forward this to him
Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ Contact Name and Title: [redacted] Pres Contact Phone: XXX-XXX-XXXX Contact Email: ***@eaccess.com Complainant is not a customer of ours and openly admitted that they purchased the product from another company and not usBecause we can not guarantee the authenticity of this persons comments and if they are commenting on the same product that we resell, these comments go into our review pool for human filtering for spam before they are publicly posted This person's complaint should best be addressed either by contacting the manufacturer of the product or the reseller they purchased it through Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The comment was removed before I freely stated the item was purchased elsewhereThe review process at Mr***'s company does not require or request purchase location information Contrary to Mr ***'s statements, reviews are posted immediatelyThe review was visibly posted for three days before it was removed and Mr ***'s company had not contacted me to find if I had purchased from EAccess before removing the review The fact that Mr***'s company removed the review before contacting me to find if I was a customer proves they are selectively removing reviews without cause and skewing ratings in favor of their own businessThat is not the kind of behavior expected by a Revdex.com A+ rated company As I stated to Mr***'s representative, if he and his company does not like a review he should follow up with the manufacturer Final Business Response / [redacted] (4000, 9, 2014/08/14) */ Correct, product comments show immediately at the product level if they do not contain profanity however non-customer comments go into a validation cue to be examined for spam and legitimacy [redacted] needs to follow up with the mfz Kaz or return it to the retail location he purchased it from if he wishes to have his issue addressedWe are not the mfgIf he needs contact information we would be happy to forward this to him