Thank you for bringing this situation to our attention. We will need to further research this matter to confirm that the action taken was appropriate. We will be making contact with Mr. [redacted] withing the next 1-2 business days to resolve this issue.
Thank you for the opportunity to explain and resolve this issue. Regarding this specific case, the clients' rent check is mailed on the 1st of each and every month with the exception of when the 1st of the month falls on a weekend or holiday. In those cases, the rent check will go out the business...
day prior to the weekend/holiday. However, in this instance the rent check was post dated and mailed on the 1st without incident. Generally, the post office delivers mail within 2 to 3 business days, but that obviously did not happen. Unfortunately, not only is this a postal service issue, it is one that is beyond our control. We have followed our policy and mailed the check when we said we would, this issue is that the post office was "late" in delivering it. We regret that the check did not arrive as quickly as the client would have liked, and if we were able to control the outcome of this issue, we certainly would have. If there is any further issues that have stemmed from the slow delivery, we are happy to look into it and find an amicable resolution.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Thank you for bringing this situation to our attention. We will need to further research this matter to confirm that the action taken was appropriate. We will be making contact with Mr. [redacted] withing the next 1-2 business days to resolve this issue.
Thank you for the opportunity to explain and resolve this issue. Regarding this specific case, the clients' rent check is mailed on the 1st of each and every month with the exception of when the 1st of the month falls on a weekend or holiday. In those cases, the rent check will go out the business...
day prior to the weekend/holiday. However, in this instance the rent check was post dated and mailed on the 1st without incident. Generally, the post office delivers mail within 2 to 3 business days, but that obviously did not happen. Unfortunately, not only is this a postal service issue, it is one that is beyond our control. We have followed our policy and mailed the check when we said we would, this issue is that the post office was "late" in delivering it. We regret that the check did not arrive as quickly as the client would have liked, and if we were able to control the outcome of this issue, we certainly would have. If there is any further issues that have stemmed from the slow delivery, we are happy to look into it and find an amicable resolution.
We do have record of receiving his check and he has been told this. He just has no extra funds at this time. Thank-you