Eagle Auto Mall Corporation

Tell us why here..Customer credit card will be issued a refund by May **Salesperson denied refund to customer because new tires and a battery were added to car because customer committed to vehicleNow if car isnt sold retail that is money wasted

a refund request was handed into the office on Sept *** and a credit to the credit card was made Sept **,2014. Customer should see money credit within 72 hours.

Tell us why here... Vehicle was dropped off with complaint of suspension light going on and off on 8/**/15 8:42amat 3:16pm [redacted] was called and told that the compressor was not running and the fuse was blown.  When the tech replaced the fuse it blew immediately.  [redacted] was told that...

we needed more time to diagnose the problem. He authorized three hours of labor time.  Further diagnosis found that the shocks and lines are leaking and would have to be replaced.  After that the compressor would need to be charged, where it can be determined whether the compressor is still good or would also have to be replaced.  He was given the estimate to repair the car and declined at that time of $1550 + tax.  He was charged 2.5 hours for labor + tax.

This refund request was handed in to the accounting office on 6/**. We normally do refunds on Wednesdays but since customer says they have been waiting it will be issued thru the credit card machine today. All refunds normally as processed by the credit card banks with 48-72 hours, depending on the...

bank.

Customer wanted us to find a rate to match his bank at 1.7% . Eagle followed strict guidelines to try to get the customer what they asked for. This rate isn't available to the dealer on car that age. We do not use tactics this customer is accusing of and three credit bureaus wouldn't drive an interest rate up 4 points so customer is misinformed. I suggested he use his own bank since they offer this low rate, even if he buys elsewhere. I have no other suggestions to satisfy customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 We did not want them to match our rate, what we were told was that in order to purchase the car for the agreed price we would have to finance through them. So we asked if we financed through them what the rate would be, they would not discuss it until we met with Jose. They called us the next day to tell us that we were approved for a really good rate but would not discuss it over the phone. When we asked if they could tell us the rate we were told they could match the rate that the bank gave us or at the very least come very close to matching it. Before we were able to go there and before we agreed on financing they were insisting on aquiring our insurance information to register the vehicle to us, we told them that since we did not get information about the interest rate for financing we did not agree to the terms and would not give them our insurance information. I found this to be bizarre since we did not purchase the vehicle yet.When we went in to meet with them we were unhappy to hear that the rate they came up with was 4.9%. Jose then told us that if we did not accept that rate through them and we used our own bank we would have to pay $6,000 more for the vehicle. We tried to speak to him and work something out but he was insistant on us financing through them, and told us that if we were unhappy with the rate then we could just refinance with our bank a few months later and that if we didn't finance through them that he would not sell us the car at the agreed price and there was nothing further for him to discuss with us. Since we could not come to an agreement, based on their inability to compromise and allow us to finance the agreed price of 30,500 through our own bank, Jose and Amanda both told us that we would be getting our $500 deposit back on Wednesday February [redacted] because they only do refunds on Wednesday's. We waited until Friday to call about the deposit since it still was not refunded and Amanda told us that they sent us a check in the mail and we should have it that day or Saturday. The check never came, so I went to the dealer to ask about my deposit, the manager Joe became very unprofessional and combative raising his voice at me and telling me he was "[redacted]". We still have not been refunded our deposit. They told us it would be refunded directly to our account and that it takes a few days. I do not understand why we got such a run around about this and why the refund was so delayed.I am extremely dissatisfied with the way that this dealer operates. They are very unprofessional and play a lot of games. My only intention here is to make the Revdex.com aware of this, I do not feel that the issue here can come to a resolution for me at this point in time, I would like my deposit back as soon as possible and for future customers to not have to deal with these tactics.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I was interested in purchasing a Jeep from this dealer. I already had a preapproval for financing through my own bank, the financial manager Jose told me that if I didn't finance through the dealership the price of the vehicle would go up from $30,500 to $36,500. I decided to see if he could match the interest rate I got through my bank at 1.7%. He told me they could only go as low as 5% so we did not purchase the car. A few days later I get a call from the dealership thanking me for my recent purchase which prompted me to check my credit report. I noticed that Jose had run my credit 3 times with hard inquiries lowering my score each time. It is obvious that his intent was to lower my score to obtain a higher interest rate on the loan. I am extremely unhappy with this since these inquiries will negatively impact my score for 2 years. I have now read many reviews about this business online and many people have had similar experiences.Desired Settlement: I would like at least two of the hard inquiries to come off of my credit report since I only permitted Jose to run my credit one time.

Business

Response:

Customer signed a credit application allowing us to inquire into his credit. We ran three different bureaus, Equifax, Transunion and Experian which we will do if necessary to find the best approval to fit the sale. Since the customer requested us to find him the best rate, this is how it was conducted.Since I don't want a potential customer to feel disheartened, I have no issue offering the customer the Jeep he was interested in at the original sale price of $30,500 plus sales tax and motor vehicle . If he doesn't want to finance with us, he can bring in certified funds from his own bank offering the 1.7%. If he decides to finance the vehicle I can also help to insure a smoother experience then he had before. I don't have any other requirements but because car only comes with lemon warranty and is out of factory warranty I do suggest he purchase an extended warranty, but again it's not required.Denise F[redacted]Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting this response because I find it hard to believe that they needed to run my credit 3 times to find a better interest rate when my bank ran my credit 1 time to get me the 1.7%. Each time you run someone's credit it lowers their credit score which causes the interest rate to go up, as a financial manager I would assume that Jose knew this. I would rather not do business here, they should have presented me with this offer before I left the dealer instead they insisted that I finance through them and told me that I could refinance through my bank a few months later. I have read other reviews where people had similar experiences, so I would rather not have any further issues with my car buying experience.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer wanted us to find a rate to match his bank at 1.7% . Eagle followed strict guidelines to try to get the customer what they asked for. This rate isn't available to the dealer on car that age. We do not use tactics this customer is accusing of and three credit bureaus wouldn't drive an interest rate up 4 points so customer is misinformed. I suggested he use his own bank since they offer this low rate, even if he buys elsewhere. I have no other suggestions to satisfy customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We did not want them to match our rate, what we were told was that in order to purchase the car for the agreed price we would have to finance through them. So we asked if we financed through them what the rate would be, they would not discuss it until we met with Jose. They called us the next day to tell us that we were approved for a really good rate but would not discuss it over the phone. When we asked if they could tell us the rate we were told they could match the rate that the bank gave us or at the very least come very close to matching it. Before we were able to go there and before we agreed on financing they were insisting on aquiring our insurance information to register the vehicle to us, we told them that since we did not get information about the interest rate for financing we did not agree to the terms and would not give them our insurance information. I found this to be bizarre since we did not purchase the vehicle yet.When we went in to meet with them we were unhappy to hear that the rate they came up with was 4.9%. Jose then told us that if we did not accept that rate through them and we used our own bank we would have to pay $6,000 more for the vehicle. We tried to speak to him and work something out but he was insistant on us financing through them, and told us that if we were unhappy with the rate then we could just refinance with our bank a few months later and that if we didn't finance through them that he would not sell us the car at the agreed price and there was nothing further for him to discuss with us. Since we could not come to an agreement, based on their inability to compromise and allow us to finance the agreed price of 30,500 through our own bank, Jose and Amanda both told us that we would be getting our $500 deposit back on Wednesday February [redacted] because they only do refunds on Wednesday's. We waited until Friday to call about the deposit since it still was not refunded and Amanda told us that they sent us a check in the mail and we should have it that day or Saturday. The check never came, so I went to the dealer to ask about my deposit, the manager Joe became very unprofessional and combative raising his voice at me and telling me he was "[redacted]". We still have not been refunded our deposit. They told us it would be refunded directly to our account and that it takes a few days. I do not understand why we got such a run around about this and why the refund was so delayed.I am extremely dissatisfied with the way that this dealer operates. They are very unprofessional and play a lot of games. My only intention here is to make the Revdex.com aware of this, I do not feel that the issue here can come to a resolution for me at this point in time, I would like my deposit back as soon as possible and for future customers to not have to deal with these tactics.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am senior citizen disabled was quoted $125.00 to diagnose a problem with shocks on my automobile ( mazda MPV 1996 with self leveling system - one day later they said the job would repair at 395.00 dollars I was taken back we had hoped to pick up car fixed for 395.00 when we called to see if auto ( mazda) was reparied to pick up then say said they cant fix it ---- and the bill will be $1500.00 we almost had a stroke and know we were taken -

pease I think this is absolutely fraud on their part they did not fix our car and charged us $343.00 for doing nothing no parts no repairs at all

very very upset [redacted] cell ###-###-####Desired Settlement: in all fairness to me this was an out and out take you to the cleaners situation !!!!!!!!!!!!!!!!!!!!!!!!!!! totally unprofessional and bad business to agree to $100 to get a diagnose of the proplem is what the service manager told me and then next call telling me it will be 395 to repair -------------- he made me pay the $350 in order to get my car back ( the third call was all of a sudden he said repair will be $1500.oo it is one hour drive there and I feel they owe me $250.00 refund for not doing anything ------------- thank you for your assistance that dealership should not take the consumer such as they did with me

Business

Response:

Tell us why here... Vehicle was dropped off with complaint of suspension light going on and off on 8/**/15 8:42amat 3:16pm [redacted] was called and told that the compressor was not running and the fuse was blown. When the tech replaced the fuse it blew immediately. [redacted] was told that we needed more time to diagnose the problem. He authorized three hours of labor time. Further diagnosis found that the shocks and lines are leaking and would have to be replaced. After that the compressor would need to be charged, where it can be determined whether the compressor is still good or would also have to be replaced. He was given the estimate to repair the car and declined at that time of $1550 + tax. He was charged 2.5 hours for labor + tax.

Review: In the process of buying a pre owned vehicle from Eagle Auto Mall, I put a required deposit down of $1000 on a Jeep Grand Cherokee. Due to other circumstances, the full purchase of the vehicle never took place as the company refused to sell me the car. They cancelled the sale of the Jeep as I was there to sign the loan documents and pick it up. At that time because I was no longer going to get the Jeep, I requested a refund of my $1000 deposit. The [redacted], at first refused to refund my deposit. I mentioned that I would proceed with taking them to small claims court. After a somewhat heated conversation the [redacted] did agree to refund my money and told me it would take a week to do so. I have called twice since then and was rudely told by the [redacted] that it had not been done yet and to stop calling. Today is over a week and I still do not have my refund.

If needed I could provide in depth detailed information regarding the above transaction.Desired Settlement: I would like to receive a $1000 credit returned to my debit card a.s.a.p.

Business

Response:

a refund request was handed into the office on Sept [redacted] and a credit to the credit card was made Sept **,2014. Customer should see money credit within 72 hours.

Review: I optionally went to this dealership to look and put a deposit of $250 on a Nissan Maxima. After speaking with [redacted] (salesmen), I was assured a refund if there were any issues, or If I decided to not move forward with the purchase of the vehicle. After 24 hours, I decided to purchase another vehicle at another dealership, and called to request a refund of the full $250. After being hung on, by [redacted], I called back and demanded that my money be refunded. [redacted], apologized and stated " I was a little upset with the fact you did not purchase the car, that is why I hung up ". This being a extremely unacceptable behavior for a grown adult, I asked for a time frame for my refund of $250. He assured me it would be in my account within one business week. It has since been 3 week from my initial phone call to [redacted], and have called 2 other times, for a total of 3 phone calls to [redacted]. On my 4th phone call, I spoke with [redacted]'s manager, who assured me again, that he would call me back and rectify the situation. That was one week ago. After one months time, I still have yet to receive my $250 from [redacted], or anyone from Eagle Auto Mall located in [redacted]Desired Settlement: My desired outcome is to refund my $250 from [redacted].

If the situation has not been cleared within 2 business days of 05/**/2015, I will be contacting my Credit Card Company and contesting the charge as well as driving to the dealership to meet with whom ever they call a [redacted] in person to refund my money.

Business

Response:

Tell us why here..Customer credit card will be issued a refund by May **. Salesperson denied refund to customer because 4 new tires and a battery were added to car because customer committed to vehicle. Now if car isnt sold retail that is money wasted.