Eagle Auto Sales

We just spoke with the customer who came into our office to make a payment We are taking care of the issues with the car and he is satisfied with the results of our conversation At this point, he agreed that the complaint should be closed

#*** *** sold me the vehicle 'Escalade with a burrowers agreement he has been cited for this before the DMV investigation stated "we will be happy to give B.B.Bthe citation #, this was for the 'Escalade sold to Aurora Wheeler.#I did not need to borrowers vehicle from Eagle Auto Sales because I have other vehicles of my own.#He is not a rental car agent and I never signed a "statement of facts" that's why it is initialed PAC; instead of my signature Patricia Annette CaadEagle Auto Sales forged my initials, this is the second time I heard about this rental rate, I would never agree to sucha ridiculous price for a vehicle.Eagle Auto sales kept all of the receipts because *** never intended to release the vehicle too meI have witnesses that will prove I did in fact purchase the vehicleI even paid for the smog to transfer it too my name and it never happened.Sincerely,*** ***

Dear *** ***, In response to this complaint we want to Request any documents that Mrs*** *** has submitted documents regarding the purchase of a Cadillac EscaladeShe states on the letter that she purchased the vehicle as a borrowers agreement on January 13,2013.Mrs***
*** is licensed car Sales person by the State of California she very well knows what is the difference between a borrowers agreement and a purchased contractShe has purchased three vehicles in the past and we ended up repossessing two vehicles from herA Mercedes Bens and a Lexus She was paying by being a volunteer to pay a $judgment we have against herIt is obvious that we cannot sell her a any vehicle in payments at allSo there for we never agreed to sell her the Cadillac EscaladeShe refused to return the vehicle for almost a year and a halfShe borrowed the vehicle for days and she kept it after the days, and agreed to pay the $a day after the borrowers arrangement expired, If in fact she has documentation please provide all documents to Eagle Auto Sales, so we can forward to our attorneyMrs*** *** states she paid almost the amount of $17,did she provide any receipts for any type of payments she made to us? We want to let you now that our attorney is preparing to file this matter to be handled in Sacramento Superior County CourtsIf you have any questions or concern please feel free to contact us at ###-###-#### or via E-mail at ***

See attached.

Complaint: 11557995
I am rejecting this response because:I have sent  Lito's parts back via USPS.  Attached are photos of the package.  Package has restricted delivery.  Meaning package will only be delivered to L[redacted].  One attempt has been made by the carrier and a noticed has been left for Lito to pick up package at 1961 N. C st Oxnard Main Post Office.  If Lito is not available please inform who can pick up package or sign on next attempt of delivery.
Regards,
R[redacted]

We just spoke with the customer who came into our office to make a payment.  We are taking care of the issues with the car and he is satisfied with the results of our conversation.  At this point, he agreed that the complaint should be closed.

Complaint: 11557995
I am rejecting this response because:
I gave the merchant ample opportunity to repair vehicle.  On my last visit it was [redacted] who instructed me to give the car a week to start braking properly or bring it back.  His disregard for safety is cause for concern.  How do you let a person leave your shop when the brakes are still not working properly.  I had no choice but to bring to take it to another mechanic.  And after reviewing my invoices I noticed an over charge.  Vehicle was left at 9:04 am and picked up at 11:47 am.  That's approximately 2.5 hrs vehicle was in [redacted]'s shop.  I was charged 3.5 hrs of labor.  Please note estimate 21089.  Please note mileage on invoice 29301 vehicle didn't get used much after initial repair.  Again this is a vehicle that get high usage.
Regards,
R[redacted]

The business stated over the phone that "If the customer returns the parts: master cylinder, brake pads and brake shoes, the business will refund the customer."

In response to your letter dated 07/11/2016, attached document concerning transaction with R[redacted] car (2003 Honda Civic LX). It includes the repair contract signed by the owner and receipt for the parts used to service the vehicle. The brake pads and the rotors were in the metai to metal...

condition that put strain to other brake system components,The brake pads utilized was an OE parts. Never a promise of genuine Honda parts was given since it was Saturday. Further troubleshooting, after recurrence of braking deficiency, the master cylinder was replaced. The air was bled off the system and was test driven. The braking problem came back and he took it to a different mechanic and was told that the new master cylinder was defective and needed to be replaced, He should have brought it back and the rew master cylinder replace as per warranty. At the job performed on this vehicle was done in good faith,To satisfy the customer and refund his money, we reed the old master cylinder (the one that we replaced and failed) so we could return it to the parts store and collect our money and we will take the loss on our labor.I hope this suggestion will conciliate the mind of the customer.L[redacted]

Review: I [redacted], have paid [redacted] a total of 5,000 for a Toyota Corola 1994 with 200,000 mile. [redacted] on 6/6/14 @ about 5:30 am he had a randum man come and take my car out my dive way of my home after I had just givin [redacted] at my door on 5/30/14 $300.Because he was trying to take my car.As of today 6/30/14 [redacted] states that I can have my car with a $1,000 payment. The car has over $1,500 of my belongins in the car. I would love to get my car and tittle and $500 for my time and sufforing.Desired Settlement: I want my car and the tittle and $500 for my heart ship for lost time.

Business

Response:

Customers [redacted] & [redacted] (Both on Contract) have not paid $5,000 to Eagle Auto Sales. The original amount that Eagle Auto Sales Financed was $2,936.75 and the finance charged was $511.90 for a total of beginning balance of $3,448.65 of this [redacted] & [redacted] only paid $390.00 that were applied to principle and interest only. Customers last payment toward principle and interest was on on July 23, 2013 in the amount of $100.00 of this $75.00 were applied to their loan and $25.00 to late fee. Eagle Auto Sales have giving [redacted] & [redacted] several opportunities, their outstanding principle & interest balance as of July 22, of 2014 is $3,058.65 not including late fees, collections fees and repossession .

Review: I purchased a 2003 Cadillac Escalade from Eagle Auto Sales. The owner; [redacted] sold it too me with a Borrowers agreement, [redacted] states this will be confidential between me and you - I will give you a contract after you pay the other balance of $2,000 which was paid.

1/13/13. I worked there as a car salesman and [redacted] paid the insurance for as long as I worked there.

I stopped working their 2/14, but continued to make payments of $750.00 per month, $375 on the 3rd, $375 on the 16th of the month.

I saw a file for my car and a contract but [redacted] stated, "[redacted] said not too give you a contract so I have to do what he says, he kept my file in the locked office in the back room.

He said sold this vehicle to two other customers and repossessed it from them, there names are as follows:

[redacted] - [redacted].Desired Settlement: I want a contract stating what I have paid and the amount he sold the vehicle too me and I want the title because he told me $17,000 and I have paid almost that.

Business

Response:

Dear [redacted], In response to this complaint we want to Request any documents that Mrs. [redacted] has submitted documents regarding the purchase of a 2003 Cadillac Escalade. She states on the letter that she purchased the vehicle as a borrowers agreement on January 13,2013.Mrs. [redacted] is licensed car Sales person by the State of California she very well knows what is the difference between a borrowers agreement and a purchased contract. She has purchased three vehicles in the past and we ended up repossessing two vehicles from her. A 98 Mercedes Bens 320 and a 94 Lexus 400. She was paying by being a volunteer to pay a $7500 judgment we have against her. It is obvious that we cannot sell her a any vehicle in payments at all. So there for we never agreed to sell her the Cadillac Escalade. She refused to return the vehicle for almost a year and a half. She borrowed the vehicle for 30 days and she kept it after the 30 days, and agreed to pay the $71.50 a day after the borrowers arrangement expired, If in fact she has documentation please provide all documents to Eagle Auto Sales, so we can forward to our attorney. Mrs. [redacted] states she paid almost the amount of $17,000 did she provide any receipts for any type of payments she made to us? We want to let you now that our attorney is preparing to file this matter to be handled in Sacramento Superior County Courts. If you have any questions or concern please feel free to contact us at ###-###-#### or via E-mail at [redacted]

Consumer

Response:

#1 [redacted] sold me the vehicle '03 Escalade with a burrowers agreement he has been cited for this before the DMV investigation stated "we will be happy to give B.B.B. the citation #, this was for the '03 Escalade sold to Aurora Wheeler.#2 I did not need to borrowers vehicle from Eagle Auto Sales because I have 3 other vehicles of my own.#3 He is not a rental car agent and I never signed a "statement of facts" that's why it is initialed PAC; instead of my signature Patricia Annette Caad. Eagle Auto Sales forged my initials, this is the second time I heard about this rental rate, I would never agree to sucha ridiculous price for a vehicle.Eagle Auto sales kept all of the receipts because [redacted] never intended to release the vehicle too me. I have witnesses that will prove I did in fact purchase the vehicle. I even paid for the smog to transfer it too my name and it never happened.Sincerely,[redacted]