We responded directly to *** *** on November 11th Here is a brief synopsis.We delivered their sofa and MrUmair inspected it carefully before signing off that everything was received in perfect condition.It is not uncommon for large furniture to get scuffed up during deliveryThis is
almost always seen on the peripheral edges getting scuffed up by doorways or tight corners.This did not happen in this delivery*** *** sofa was scratched by a sharp object in the seating areas after deliveryThis is the most visible area of a sofa and would have been instantly noted at the time of delivery. Someone with a set of keys or other object in their back pocket sat down and scratched the surface of the seating area.We gave *** *** the benefit of the doubt and sent an independent technician used by many furniture companies to assess the situation.This inspector is not our employeeTheir report was unequivocal.We offered to send repair people at *** *** expense but he declined.We consider this matter closed
We responded directly to *** *** on November 11th Here is a brief synopsis.We delivered their sofa and MrUmair inspected it carefully before signing off that everything was received in perfect condition.It is not uncommon for large furniture to get scuffed up during deliveryThis is
almost always seen on the peripheral edges getting scuffed up by doorways or tight corners.This did not happen in this delivery*** *** sofa was scratched by a sharp object in the seating areas after deliveryThis is the most visible area of a sofa and would have been instantly noted at the time of delivery. Someone with a set of keys or other object in their back pocket sat down and scratched the surface of the seating area.We gave *** *** the benefit of the doubt and sent an independent technician used by many furniture companies to assess the situation.This inspector is not our employeeTheir report was unequivocal.We offered to send repair people at *** *** expense but he declined.We consider this matter closed