Eagle Bank

Once again, this is a neighborly dispute We provided all services that we were contracted to do for our customer over a year ago

Mrs***,It is not true that you haven't heard from Anchor Pools We have been in contact multiple times as well we responded to the Revdex.com in regards to your matter multiple timesAgain, our stance is this, it is a neighborly dispute, Anchor Pools was contacted to build a pool at Mrs***'s neighbor over a year ago We were not contracted to grade or landscape either yard, just build an inground pool That being said, our offer still stands that if Mrs [redacted] and her neighbor want to provide access to the area of neighborly dispute we will provide a bobcat at Anchor Pools expense

Here is the requested information. The original is 16x20, if a hard copy of it is needed, I can get a copy and mail it in.Thanks. [redacted]

To Whom It May Concern:This letter is in regard to the complaint about the pool built on [redacted] in the spring of This complaint was made by the neighbor of our customer regarding the dirt from excavating being put in her yard.Anchor Pools spread excess dirt at our customer's request around the dig site Our customer's pool is at least 20' from the neighbor's yardAt the time of excavation, it was thought by our customer that all areas where the dirt was spread was their property This seems to be a neighborly dispute and has nothing to do with Anchor Pools The person complaining is not our customer nor did we have any interaction with her during or since the construction in 2015.We feel that this complaint should be expunged from our unblemished record with the Revdex.comIf the homeowner wants additional work done, it would be a landscaper issue between the homeowners and landscaper and nothing to do with Anchor Pools & Spas, Inc

9/2=*** the VP called to respondHe has visited twice and discussed options with the customerHe offered to have his people move the dirt off her propertyHe offered to bring a machine and gain access to the dirt through her side yard to move the dirtThe customer has declined this approach, requesting instead that it be moved entirely by shovelThis is not an acceptable option to the businessThis dirt was placed there through the activity of a machineIt requires the use of a machine to move it againHe offers this option in good faith to please this neighbor of his customer

This letter is regarding Complaint ID ***As you are aware, this is our third response to this issueAlthough redundant, we feel it needs to be stated that Ms*** has never been our customerThis is a neighborly dispute that occurred in the spring of and we heard nothing about it until the summer of 2016.However, as an accommodation to Ms***, Anchor Pools agrees to remove/grade the dirt in the rear part of Ms***'s yardThis will be done at Anchor Pool's convenience between October 1, and November 1, The work will done using a bobcatWe will drive the bobcat through Ms***'s front yard to access the rear yardAfter the work is complete, we will grade out the access path if necessaryAlso, if needed, Anchor Pools will seed and straw the disturbed areasMs*** will be responsible for watering and tending to the grass seed.We feel that the above solution is the only way to satisfy Ms***'s complaintIf Ms*** does not accept this offer, Anchor Pools cannot help herHowever, if Ms*** and her neighbor, our customer, *** *** Come up with another plan, Anchor Pools will help in any way we can.Sincerely,*** ***Wice PresidentAnchor Pools & Spas Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Once again, the company caused the issue not knowing the correct boundaries and is responsible for correcting the problem. Anchor Pools can fix it or pay to have it fix. *** ***

Anchor Pools has been out to the ***'s on several occasions to look at the hairline cracks in their pool deckUnfortunately, it is impossible to warrant concrete from cracking, due to the nature of the materialOur contract, that the ***'s signed, specifically says thisHowever, this past
fall I did tell the ***'s that I would have our concrete contractor come out and look their concernsBecause we only generally use one concrete contractor, it was difficult to schedule a time for them to come look at the ***'s concrete because of the volume of pools we build. Now that the pool season is over, we have arranged a time for our contractor to look at their concernsAfter he looks at the concrete, I will schedule a time with the ***'s to go over his findings-Mike S***

I reject Anchor plan “AS Is”. There needs to be more clarification.There are a few undiscussed items listed that need clarification, I.e, plan execution, dirt relocation, equipment used, final project completion approval.I would accept it with these changes.I will need a 24hour notice of coming and I will have to be present for entire time. There are a few days I cannot be home. The project plans must be discussed. I or a third party will determine the “as needed” fix of damage to yard. No fence, brushes or scrubs or structure may be damaged, if damage Anchor Pool must replace the plants at their current size or larger. A track machine (small Bobcat) is the only machine Anchor can use. No other machine/truck may be driven in my yard. This machine type limits damage. Excess dirt has to be removed from my yard  I hope this can come to an end through the Revdex.com means and no other actions will have to be taken.[redacted]

To Whom It May Concern:This letter is in regard to the complaint about the pool built on [redacted] in the spring of 2015.  This complaint was made by the neighbor of our customer regarding the dirt from excavating being put in her yard.Anchor Pools spread excess dirt at our customer's request...

around the dig site.  Our customer's pool is at least 20' from the neighbor's yard. At the time of excavation, it was thought by our customer that all areas where the dirt was spread was their property.  This seems to be a neighborly dispute and has nothing to do with Anchor Pools.  The person complaining is not our customer nor did we have any interaction with her during or since the construction in 2015.We feel that this complaint should be expunged from our unblemished record with the Revdex.com. If the homeowner wants additional work done, it would be a landscaper issue between the homeowners and landscaper and nothing to do with Anchor Pools & Spas, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Anchor Pools even states in their response that " At the time of excavation it was thought by our customer that all areas where the dirt was spread was their  property."   Best business practice is for Anchor Pools to have responsibility to know the property line to avoid damage and encroachment.  At the time I saw the excavator, I spoke with him and told him he is on some of our property. There was a witness of me speaking with him. Therefore, the claim in their response of no contact is wrong.  I told [redacted] himself on June 1, 2016, after I confirmed where our  property line is.  Contacting them by phone when confirming the boundary was a courteous action not a required one prior to submitting my claim. Anchor Pools  has a responsibility to take ownership and clean up of their damage to others property. I have picture of dirt piles, phone records and workers playing on our swing set. I also have the platt plan from our land survey.  If I can not attached here I will email to [redacted]My original request to fix their problem has nit changed. Remove dirt and put back the natural drainage swale. Without farther damage to my yard.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The pool company called me once, but has not mentioned when the work would be completed or arranged for the work to be completed.  The conversation was on what needs to be accomplished on my property.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I reject this response because it implies and states incorrect information. As stated in his 9/2 response [redacted] says,” He has visited twice and discussed options with the customer.” This never happened on my property and I have never met the man. The only time I spoke with him was on the phone end of July as stated on my 8/1 rejection. Looking at his claim of 7/29 ,” We have contacted [redacted] and made arrangements to go to her home the first few weeks of August.Thanks, [redacted]” His arrangement did not happened with me or on my property. This written statement therefore proves to be false. I can not tell when or if this company/ owner tells any truth or has the ability to tell the truth. In his 7/29 claim that it was all arranged for the first few weeks of Aug.(read my 8/1 response) and now that he visited my home twice and talked with me twice at my home never ever happened. I also reject this because the area that the dirt has to be removed is in a tight area and a machine in my yard for that area is impossible. There are trees and bushes in the area and other structures. In addition, the area gets a lot of rain run-off which causes saturation of the ground beyond that area. The weight of the machine would damage and destroy my yard more and the tracks would also cause damage. (My back area sits back 180 feet from my street.) The machine will not be able to maneuver around the trees and bushes and therefore damage them. The grading into my yard from their costumer’s yard, which Anchors Pools caused when digging their customer’s dirt for the pool instillation, was all done from the property of their customer into my yard. Good business practice would be for Anchor Pools to removed it by way of their customer’s yard. I did tell [redacted], the one time I spoke with him on the phone, that he can remove it with machine from his customer’s yard just like he placed it there originally. Anchor Pools declined this approach basted on [redacted]’s response. [redacted]Revdex.com asked me when I first contacted them if I made a police report for the trespassing and property damage, I did not at the time because that seems an inappropriate use of the police time and resources with all other West Chester issues. But if I have to I will.

We have contacted [redacted] and made arrangements to go to her home the first few weeks of August.Thanks,[redacted]

Mrs. [redacted],It is not true that you haven't heard from Anchor Pools.  We have been in contact multiple times as well we responded to the Revdex.com in regards to your matter multiple times. Again, our stance is this, it is a neighborly dispute, Anchor Pools was contacted to build a pool at Mrs. [redacted]'s neighbor over a year ago.  We were not contracted to grade or landscape either yard, just build an inground pool.  That being said, our offer still stands that if Mrs. [redacted] and her neighbor want to provide access to the area of neighborly dispute we will provide a bobcat at Anchor Pools expense.

Here is the requested information.  The original is 16x20, if a hard copy of it is needed, I can get a copy and mail it in.Thanks.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The pool representative and the concrete representative did come to our home on Thursday December 7th to review the concrete cracks. They provided a few options. We are reviewing these options and will get back with the company.  
Regards,
[redacted]

Once again, this is a neighborly dispute.  We provided all services that we were contracted to do for our customer over a year ago.