Eagle Crest Apartments

Michelle- I would like this to come to a close as wellIn all fairness [redacted] , did not give us the opportunity to fix the “smoke smell”The first time we were made aware of the situation was when he wanted to break his lease, after he told us he needed to because of his wife’s healthIf we had known about this before he wanted to break the lease, we would have had several options to offer; we were not given this opportunityWe believe we have made a goodwill adjustmentWe made a concession on the financial move out statement, and did not charge him for the 30day notice thus saving him $Given these reasons our position still stands of owing the lease breaking fee, two times the monthly rent ? Kind Regards,Alicia S***

Michelle- I would like this to come to a close as wellIn all fairness [redacted] , did not give us the opportunity to fix the “smoke smell”The first time we were made aware of the situation was when he wanted to break his lease, after he told us he needed to because of his wife’s healthIf we had known about this before he wanted to break the lease, we would have had several options to offer; we were not given this opportunityWe believe we have made a goodwill adjustmentWe made a concession on the financial move out statement, and did not charge him for the 30day notice thus saving him $Given these reasons our position still stands of owing the lease breaking fee, two times the monthly rent Kind Regards,Alicia S***

May 11, 2017 Revdex.comEast Missouri AvenuePhoenix, AZ 85014 Re: Complaint ID#: *** In response to the letter dated May 1st, post marked May 4th, I have been in contact with *** *** in regards to his claims, I have provided our email conversations
below in chronological order as well as the back upThis should explain our position and the communication we have had with Mr*** ***, I have also provided a copy the lease agreement he signedIf you need anything further please let me know. Regards,Alicia S***

Michelle- I would like this to come to a close as wellIn all fairness *** ***, did not give us the opportunity to fix the “smoke smell”The first time we were made aware of the situation was when he wanted to break his lease, after he told us he needed to because of his wife’s healthIf we had known about this before he wanted to break the lease, we would have had several options to offer; we were not given this opportunityWe believe we have made a goodwill adjustmentWe made a concession on the financial move out statement, and did not charge him for the 30day notice thus saving him $Given these reasons our position still stands of owing the lease breaking fee, two times the monthly rent ? Kind Regards,Alicia S***

May 11, 2017? Revdex.comEast Missouri AvenuePhoenix, AZ 85014? Re: Complaint ID#: ***? In response to the letter dated May 1st, post marked May 4th, I have been in contact with *** *** in regards to his claims, I have provided our email conversations
below in chronological order ? as well as the back upThis should explain our position and the communication we have had with Mr*** ***, I have also provided a copy the lease agreement he signedIf you need anything further please let me know.? Regards,Alicia S***? ?

I UNDERSTAND I SHOULD PAY SOME OF LEASE BREAKING BUT DUE TO NATURE OF COMPLAINT AND HEALTH AFFECT,SOMETHING SHOULD BE DONE

Michelle- I would like this to come to a close as well. In all fairness [redacted], did not give us the opportunity to fix the “smoke smell”. The first time we were made aware of the situation was when he wanted to break his lease, after he told us he needed to because of his wife’s health. If we had known about this before he wanted to break the lease, we would have had several options to offer; we were not given this opportunity. We believe we have made a goodwill adjustment. We made a concession on the financial move out statement, and did not charge him for the 30day notice thus saving him $350.28. Given these reasons our position still stands of owing the lease breaking fee, two times the monthly rent.   Kind Regards,Alicia S[redacted]