Eagle Crest Property Management

My checking account was debited 2 times for July rent on July 2nd, 2013. I still have not received a refund. This happened to multiple tenants.Eagle Crest direct withdrew my daughters July rent 2 times on July 2nd. I spoke to them that day and theyassured me that the money would be returned on Weds, July 3 or Friday July 5 at the latest. They thenshut their office for the holiday weekend. I still don't have the money. They left me a voice mail and toldme that I should have it by Weds July 10. I am very upset about the mistake and also the lack of urgencyshown by the business. It was just an inconvenience for me, but they did this to multiple people (includingmy daughters roommate, and left them all with limited resources for the holiday weekend. Can you pleasefollow up?Desired SettlementI want my money returned ($487.50)and a corrective action taken to ensure that this will not happen again.Business' Initial Response We did fully refund all of the funded that were withdrawn improperly. We do use a third party vendor for electronic payments, which does cause a delay in both the withdrawal and reimbursement of funds. With that and the holiday weekend, the reimbursement process took longer than expected. We have spoken with customers and are in the process of refunding any charges they may have incurred in association with our error. Consumer's Final Response On July 10, 2013, 8 days after the money was removed from my account, it was finally returned to my account. I still would like to have a root cause analysis and corrective action provided by this business so that all of its customers can be assured that this will not happen again. In addition, restitution must be made to all of the tenants whose lives were disrupted by this unauthorized withdrawal from our accounts.

Company failed to rent property in spite of full cooperation and flexibility on my side in terms of contract. Communication with manager was insultingI signed on with Eagle Crest/[redacted] to represent my property and find someone to rent it in [redacted] for a lease to start in [redacted] During the term of the contract I directed all viewing request from my personal advertising to the company (3-6 per week)and made the property 100% available for all scheduled showings. The listing price was a median number based on the range provided by Eagle Crest. I was told twice that someone allegedly applied and immediately the company would cease all showings. Yet, twice, after I would inquire as to the lease signing my requests for a response would be dodged only to eventually be told that the person who allegedly applied and put down a down payment withdrew their application (which we were never shown). As a result, my property is still not rented for August. I attempted to make a plan with the manager [redacted] to continue showing the property until an application would turn into a signed lease when the manager became insultive and derogatory with stating that my loss in time and rent is surpassed by the couple (his words) hundred of dollars that showing the property cost him and that even talking to me via the phone is an expanse not worth it, hanging up the phone.Desired SettlementProof of services allegedly provided/copies of applications for my property. Contact information for other parties who viewed property and verbalized interest so I can attempt to contact them.Business Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]We at Eagle Crest operate a rental listing service that is free of charge for property owners. We require no written contract from the property owner. We do not inform the property owner that it is an exclusive listing service. The owner has every opportunity to market the property on their own, in parallel with our efforts. We acted with all due care and expediency to rent this property. We had two sets of applicants who did not make it through our company process to accept a deal to rent the house. In the rental market, there is no absolute certainty of renting a property, even when good measures and practices are in place. We were unsuccessful in finding qualified applicants to accept a deal to rent the property. We violated no contract, and took no money from the complaining party. I did not insult anyone in any part of this process, nor did I hang up during a telephone call. We are a professional service, and we handle all of our customers with due care and professionalism.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)While the business owner is correct in stating that I had personally not paid him he neglects to say that it is their practice to take a down payment with each rental application that he, to other businesses, gives to the owner of the rental property in case of cancelation. In my case there were two cancellations on which he took the down payments on his name but did not pay them or even a fraction of them to me. His practices cost me negative income as I lost a month's rent die to his practice of capitalization on my property.

Company failed to rent property in spite of full cooperation and flexibility on my side in terms of contract. Communication with manager was insultingI signed on with Eagle Crest/[redacted] to represent my property and find someone to rent it in [redacted] for a lease to start in [redacted] During the term of the contract I directed all viewing request from my personal advertising to the company (3-6 per week)and made the property 100% available for all scheduled showings. The listing price was a median number based on the range provided by Eagle Crest. I was told twice that someone allegedly applied and immediately the company would cease all showings. Yet, twice, after I would inquire as to the lease signing my requests for a response would be dodged only to eventually be told that the person who allegedly applied and put down a down payment withdrew their application (which we were never shown). As a result, my property is still not rented for August. I attempted to make a plan with the manager [redacted] to continue showing the property until an application would turn into a signed lease when the manager became insultive and derogatory with stating that my loss in time and rent is surpassed by the couple (his words) hundred of dollars that showing the property cost him and that even talking to me via the phone is an expanse not worth it, hanging up the phone.Desired SettlementProof of services allegedly provided/copies of applications for my property. Contact information for other parties who viewed property and verbalized interest so I can attempt to contact them.Business Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]We at Eagle Crest operate a rental listing service that is free of charge for property owners. We require no written contract from the property owner. We do not inform the property owner that it is an exclusive listing service. The owner has every opportunity to market the property on their own, in parallel with our efforts. We acted with all due care and expediency to rent this property. We had two sets of applicants who did not make it through our company process to accept a deal to rent the house. In the rental market, there is no absolute certainty of renting a property, even when good measures and practices are in place. We were unsuccessful in finding qualified applicants to accept a deal to rent the property. We violated no contract, and took no money from the complaining party. I did not insult anyone in any part of this process, nor did I hang up during a telephone call. We are a professional service, and we handle all of our customers with due care and professionalism.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)While the business owner is correct in stating that I had personally not paid him he neglects to say that it is their practice to take a down payment with each rental application that he, to other businesses, gives to the owner of the rental property in case of cancelation. In my case there were two cancellations on which he took the down payments on his name but did not pay them or even a fraction of them to me. His practices cost me negative income as I lost a month's rent die to his practice of capitalization on my property.

My checking account was debited 2 times for July rent on July 2nd, 2013. I still have not received a refund. This happened to multiple tenants.Eagle Crest direct withdrew my daughters July rent 2 times on July 2nd. I spoke to them that day and theyassured me that the money would be returned on Weds, July 3 or Friday July 5 at the latest. They thenshut their office for the holiday weekend. I still don't have the money. They left me a voice mail and toldme that I should have it by Weds July 10. I am very upset about the mistake and also the lack of urgencyshown by the business. It was just an inconvenience for me, but they did this to multiple people (includingmy daughters roommate, and left them all with limited resources for the holiday weekend. Can you pleasefollow up?Desired SettlementI want my money returned ($487.50)and a corrective action taken to ensure that this will not happen again.Business' Initial Response We did fully refund all of the funded that were withdrawn improperly. We do use a third party vendor for electronic payments, which does cause a delay in both the withdrawal and reimbursement of funds. With that and the holiday weekend, the reimbursement process took longer than expected. We have spoken with customers and are in the process of refunding any charges they may have incurred in association with our error. Consumer's Final Response On July 10, 2013, 8 days after the money was removed from my account, it was finally returned to my account. I still would like to have a root cause analysis and corrective action provided by this business so that all of its customers can be assured that this will not happen again. In addition, restitution must be made to all of the tenants whose lives were disrupted by this unauthorized withdrawal from our accounts.

Company failed to rent property in spite of full cooperation and flexibility on my side in terms of contract. Communication with manager was insultingI signed on with Eagle Crest/[redacted] to represent my property and find someone to rent it in [redacted] for a lease to start in [redacted] During the term of the contract I directed all viewing request from my personal advertising to the company (3-6 per week)and made the property 100% available for all scheduled showings. The listing price was a median number based on the range provided by Eagle Crest. I was told twice that someone allegedly applied and immediately the company would cease all showings. Yet, twice, after I would inquire as to the lease signing my requests for a response would be dodged only to eventually be told that the person who allegedly applied and put down a down payment withdrew their application (which we were never shown). As a result, my property is still not rented for August. I attempted to make a plan with the manager [redacted] to continue showing the property until an application would turn into a signed lease when the manager became insultive and derogatory with stating that my loss in time and rent is surpassed by the couple (his words) hundred of dollars that showing the property cost him and that even talking to me via the phone is an expanse not worth it, hanging up the phone.Desired SettlementProof of services allegedly provided/copies of applications for my property. Contact information for other parties who viewed property and verbalized interest so I can attempt to contact them.Business Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]We at Eagle Crest operate a rental listing service that is free of charge for property owners. We require no written contract from the property owner. We do not inform the property owner that it is an exclusive listing service. The owner has every opportunity to market the property on their own, in parallel with our efforts. We acted with all due care and expediency to rent this property. We had two sets of applicants who did not make it through our company process to accept a deal to rent the house. In the rental market, there is no absolute certainty of renting a property, even when good measures and practices are in place. We were unsuccessful in finding qualified applicants to accept a deal to rent the property. We violated no contract, and took no money from the complaining party. I did not insult anyone in any part of this process, nor did I hang up during a telephone call. We are a professional service, and we handle all of our customers with due care and professionalism.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)While the business owner is correct in stating that I had personally not paid him he neglects to say that it is their practice to take a down payment with each rental application that he, to other businesses, gives to the owner of the rental property in case of cancelation. In my case there were two cancellations on which he took the down payments on his name but did not pay them or even a fraction of them to me. His practices cost me negative income as I lost a month's rent die to his practice of capitalization on my property.

My checking account was debited 2 times for July rent on July 2nd, 2013. I still have not received a refund. This happened to multiple tenants.Eagle Crest direct withdrew my daughters July rent 2 times on July 2nd. I spoke to them that day and theyassured me that the money would be returned on Weds, July 3 or Friday July 5 at the latest. They thenshut their office for the holiday weekend. I still don't have the money. They left me a voice mail and toldme that I should have it by Weds July 10. I am very upset about the mistake and also the lack of urgencyshown by the business. It was just an inconvenience for me, but they did this to multiple people (includingmy daughters roommate, and left them all with limited resources for the holiday weekend. Can you pleasefollow up?Desired SettlementI want my money returned ($487.50)and a corrective action taken to ensure that this will not happen again.Business' Initial Response We did fully refund all of the funded that were withdrawn improperly. We do use a third party vendor for electronic payments, which does cause a delay in both the withdrawal and reimbursement of funds. With that and the holiday weekend, the reimbursement process took longer than expected. We have spoken with customers and are in the process of refunding any charges they may have incurred in association with our error. Consumer's Final Response On July 10, 2013, 8 days after the money was removed from my account, it was finally returned to my account. I still would like to have a root cause analysis and corrective action provided by this business so that all of its customers can be assured that this will not happen again. In addition, restitution must be made to all of the tenants whose lives were disrupted by this unauthorized withdrawal from our accounts.