Eagle Elevator Company, Inc.

The weaving repair option is the best we can offer to the customerAlthough we feel unfortunate at the turn of events, we cannot pay for damage that was not caused by usWe have had previous positive outcomes with the weaving repair and can assure that, at the very least, the weaving will not make the damage be any worse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedTOPS Cleaners (Christine) Please contact me with further information regarding WEAVING at ###-###-####
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate this response and the fact that the owner's daughter contacted me (via phone) after she responded to my complaint on this site, the matter is still unresolved. I have received a phone call in the past form the cleaners regarding my clothing, so the fact that all conversations regarding clothing are had in person doesn't really apply. I understand that their protocol may have changed, however a phone call asking to me in to chat in person never happened either. I walked in to pick up a clean suit, only to learn that the jacket was ripped and unwashed. The bottom line: I am not trying to get anything other than what I had before using Tops Drive-In Cleaners as a service. I went in with a perfectly new suit and I left with a damaged suit. When I discovered the rip in the suit jacket the owner of the cleaners was horribly rude, there was NEVER an option for repair (they have an in store seamstress), there was NEVER even an opportunity for a conversation. Only dismissiveness and denial. I have dealt with this establishment for many years and it's upsetting that they are unwilling to work with a loyal, paying customer. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The allegation that our business damaged the complainant's son's suit jacket is inaccurate. We in fact check every piece of clothing that comes through our cleaners before anything is done to the clothing. The suit jacket was damaged on the shoulder near the collar and was not easily detectable...

until you lift up the collar. As is our protocol for any clothing we find is damaged upon close inspection, we set aside the suit jacket. Our database of customers is maintained in part by their telephone numbers. That is why the complainant was asked her telephone number when she dropped off the suit. We did not call her about the damage because it is our practice to wait to show the customer. We have found from previous experience that conversations regarding damage we have found on the clothes is more productive in person than over the telephone. It is our honest practice to return any clothing that came to us damaged in the exact state it came to us in unless the customer permits us to clean or repair it. That is what happened here, which is why we cannot pay for the suit.