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Review: I bought a laptop through the Amazon.com site in which the seller is Eagle Express. I received a laptop with a defect, and according to instructions from Amazon.com I had to return the laptop to the seller. I bought the product using an international credit card, so I had to pay fees for the purchase of the product, besides the money charged for the return of the product by mailing it. I just wanted to ask for an exchange of the product, for a new laptop. I tried to get in touch several times with the Eagle Express before and after returning the product and I didn't have any return. At the moment the Eagle Express, through the Amazon.com, said that they will reimburse me, but I just wanted to have a new laptop. I was very frustrated because I'm living a short time in the United States and I still don't have any computer yet. Because of this problem, I'm taking a big injury and it was not my fault. It's not fair I do not have the right to ask exchange for a new product. I did not want cash back, just a new laptop. It's not fair I don't have the right to ask exchange for a new product. I didn't want cash back, just a new laptop.Desired Settlement: So, since it's not possible to ask for a exchange of the laptop, because Eagle Express said that will reimburse me, I want to claim for a refund. I paid a value of $40.76 (R$ 131.35) IOF fee + $27.00 mail. As I'll receive from Eagle Express $639.00 (laptop price), so I'd like to receive more $76.77 for I can buy another new laptop same as above.

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Description: Auto Repair & Service

Address: 7438 Deep Creek Rd, Vernal, Utah, United States, 84078-9498

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