Eagle Folder Service

We have attempted to resolve any issues with the shutters purchased by our customerGraber personally sent a rep to inspect the shutters and advised that they are not defectiveWe are unable to refund the customer for the shutters as they are a custom order for his windowsWe have attempted to make sure customer was happy by sending out the manufacturer to inspect the shuttersAt this point there is nothing further that can be done on our endOscar L***Superior Blinds LLC

[redacted] was contacted by Don G [redacted] from our companyHe has resolved all her issues in the complaint except one new blind that he has reordered for herAs soon as the new blind is installed all her issues in the complaint will be resolvedOscar L***Superior Blinds LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please review the text messages below and then review the latest response you received from the business ownerHis reply and dates he mentions are total lies,Megan you look at his response and dates to my text messagesHe mentions supposedly telling me in April the part was no longer available, etcwhy then would I send him a text in June in response to his office manager telling me they were waiting to hear from some companies as to whether or not they had refurbished motors? He has crafted a response to make it appear he has responded in a timely manner Oscar a Lobo has not personally spoken to me, nor left me a verbal message if any kind in well over yearsWhenever I have left him a message he never responds and I'd wind up calling the office and Debbie would say, he's busy and you need to call me ( her).My home phone logs all calls and forwards to my cell phone I can produce phone records many years back to dhow my calls to him and any calls from his numbers, which are few and far in betweenPlease reopen this complaintMy problems have not been addressed by the business ownerThank you.To date he has not called me to resolve thisMy last text response to him was not answered by himInstead he sent you the response you forwarded to me.He has not made any attempt to speak to me to resolve thisIf he had replaced it a long time ago instead of basically putting band aides on it we wouldn't be here todayPlease acknowledge receipt of this messageThank youRegards, [redacted]

The manufacturer will be contacting this customer today to take care of this issue

We have set up an appointment with the customer on Tuesday July 12th to go over the issues from the above complaint and will be resolving the issues with the customer directly

*** *** purchased the honeycomb blind in question on December 6, and the manufacturer warranty is for years on the motor in the blind We have been out to her house even after the year warranty had expired , at no cost to the customer, and the last time we went to her home on
April 15, we brought the shade back to see if we could repair it at our store site We discovered that the shades motor had gone bad completely and needed to be replaced At this time I called Alta, the manufacturer of the shade, to inquire about getting a new motor for the shade I was informed by *** that they no longer carry that type of motor and the new motors do not work for the old style shades At that time I asked for a price to replace the shade and if they still carried the same fabric in stock *** did inform me that they did in fact still carry the fabric and the cost would be $ At this time I spoke to *** myself and explained the situation with her shade, that the motor was no longer available, however the fabric was still available from *** and we could have them remake the shade at the cost of $ *** was not satisfied with having to pay for a new shade and insisted that Superior Blinds pay for it The shade has been out of warranty for almost years, we have done everything possible to repair the shade with no out of pocket cost to the customer, unfortunately the only option would be to purchase a new shade We are willing to only charge the customer the cost of the shade and no installation fee to resolve her issue on her shade. If you have any further questions please contact us at ###-###-####. ThanksSuperior Blinds LLC

Evident by the lack
of detail in the response by Superior Blinds is the minimal attention given to this matterIt is not true that no irregularities exits with the shutters, every shutter was outside of variance tolerance according to manufacturers specialist who conducted inspectionI have copied the *** representative who came to my home and recommended a specialist be sent out on behalf of the manufacturer. Resolution: Refund the shutter portion of the bill paid in fullReinstall my blinds, all in a professional and courteous manner.NOTE: Please resolve this matterIf the cordial manner of the Revdex.com process does not inspire an ethical business response this matter will be escalated for resolution

Superior Blinds DID NOT set up an appointment with the me for Tuesday July 12th to go over issues.Oscar from Superior
Blinds called on Friday, July 15th and left a voicemail stating he would be in the Chandler AZ area on Tuesday July and would like to meet at 1:pmI called him back the same day around 2:pm and said the date and time would be ok for him to stop byOscar arrived on July 19, but at 4pmHe measured the side window, and said he would order all blinds/shades in the correct size and color when he got back to his officeHe also stated the blinds/shades would arrive at his business in to days and the business would call to set up installation date and timeHe also said that he would accompany the installersAs of today, July there is no resolution and this is where the complaint is at

We have been in contact with the customer and he is aware of the ship dates from *** *** for his shades so at this time there is no further actions required. ThanksOscar

We have read and reviewed our customers response for the warranty work on her motorized blind There might be some discrepancies of when the customer says she was contacted Regardless of the exact date of contact, her shades are still out of warranty They have been out of warranty for almost years If the shades had been out of warranty for less than two to three months, I would have been able to convince the manufacturer to cover the shades under warranty Per your request I have reviewed our initial response to you and our customer In an effort to resolve his issue, I contacted several sources on the East coast, that could possibly still carry a motor for the shade I was able to locate a new motor for the shade I’m willing to pay for the cost of the motor and the labor to have the motor replaced The total cost for the new motor and labor is $ As soon as the new motor comes in, I will have the motor replaced and contact our customer to have the shade reinstalled Unfortunately due to the fact that the shade are now almost three years out of warranty, we will not be able to do any other warranty work without charging the customer I hope that us taking care of these new cost to repair the shade will satisfy our customer If you have any additional questions please feel free to let us know. Thank you.Oscar L***Superior Blinds LLC

Customer contacted us stating he was not happy with his *** Shutters and the *** Representative went to his home and said that there was nothing wrong with his shutters with the exception to one shutter located in his master bedroom, which *** was willing to replace

[redacted] was contacted by Don G[redacted] from our company. He has resolved all her issues in the complaint except one new blind that he has reordered for her. As soon as the new blind is installed all her issues in the complaint will be resolved. Oscar L[redacted]Superior Blinds LLC.

We have attempted to resolve any issues with the shutters  purchased by our customer. Graber personally sent a rep to inspect the shutters and advised that they are  not defective. We are unable to refund the customer for the shutters as they are a custom order for his windows. We have attempted to make sure customer was happy by sending out the manufacturer to inspect the shutters. At this point there is nothing further that can be done on our end. Oscar L[redacted]Superior Blinds LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please review the text messages below and then review the latest response you received from the business owner. His reply and dates he mentions are total lies,Megan you look at his response and dates to my text messages. He mentions supposedly telling me in April the part was no longer available, etc. why then would I send him a text in June in response to his office manager telling me they were waiting to hear from some companies as to whether or not they had refurbished motors? He has crafted a response to make it appear he has responded in a timely manner.  Oscar a Lobo has not personally spoken to me, nor left me a verbal message if any kind in well over 2 years. Whenever I have left him a message he never responds and I'd wind up calling the office and Debbie would say, he's busy and you need to call me ( her).My home phone logs all calls and forwards to my cell phone I can produce phone records many years back to dhow my calls to him and any calls from his numbers, which are few and far in between. Please reopen this complaint. My problems have not been addressed by the business owner. Thank you.To date he has not called me to resolve this. My last text response to him was not answered by him. Instead he sent you the response you forwarded to me.He has not made any attempt to speak to me to resolve this. If he had replaced it a long time ago instead of basically putting band aides on it we wouldn't be here today. Please acknowledge receipt of this message. Thank you. Regards,
[redacted]