Due to the nature of our business we keep call logs so we
know that MrGcalled and spoke with *** on August 28, His mechanic
called the next day*** offered them the standard fuel cells as well as an
option to order our proprietary modification kitOur STC kit
requires
modifying the aircraft as well as the fuel cells to install special fuel
drainsWe are an FAA regulated facility and when someone orders this STC kit
we must document the aircraft serial number and other information as well as
fill out additional paperwork and modify the fuel cell(s)This is not just a
stroke of the pen or touch of keyTo sell an STC requires process.MrGcalled back and
ordered the two auxiliary cells days later on September 14, from JohnHe did not
order the STC kitsFor if MrGhad ordered them, John would have immediately asked several
questions and a process would have followedBeyond that John is honestJohn
is a ten-year veteran on the phone, our VP and Repair Station Manager, and our
most honest and trustworthy employeeIf he says MrGdid not order the STC
kit, I believe himFor MrGto speak disrespectful to him, send a
threatening email, post online that John, “ is either senile or a liar.” and
call him a culprit, only solidifies my estimation of his motivesWe have been
a family business since and have seen people like this before.Additionally,
MrGis not out $in laborFirst, our kit is not required so he is good to
go as isSecond, if we talked to both the owner and the mechanic and MrG
ordered the kit, why didn’t anyone call to ask us where the kit was when it
didn’t arrive? Third the total cost of removing and installing the two new cells is
approximately $780...and he now decides he needs to get the two main cellsCoincidence? Attached is MrG’s email and postYou
decide
Due to the nature of our business we keep call logs so we
know that MrGcalled and spoke with *** on August 28, His mechanic
called the next day*** offered them the standard fuel cells as well as an
option to order our proprietary modification kitOur STC kit
requires
modifying the aircraft as well as the fuel cells to install special fuel
drainsWe are an FAA regulated facility and when someone orders this STC kit
we must document the aircraft serial number and other information as well as
fill out additional paperwork and modify the fuel cell(s)This is not just a
stroke of the pen or touch of keyTo sell an STC requires process.MrGcalled back and
ordered the two auxiliary cells days later on September 14, from JohnHe did not
order the STC kitsFor if MrGhad ordered them, John would have immediately asked several
questions and a process would have followedBeyond that John is honestJohn
is a ten-year veteran on the phone, our VP and Repair Station Manager, and our
most honest and trustworthy employeeIf he says MrGdid not order the STC
kit, I believe himFor MrGto speak disrespectful to him, send a
threatening email, post online that John, “ is either senile or a liar.” and
call him a culprit, only solidifies my estimation of his motivesWe have been
a family business since and have seen people like this before.Additionally,
MrGis not out $in laborFirst, our kit is not required so he is good to
go as isSecond, if we talked to both the owner and the mechanic and MrG
ordered the kit, why didn’t anyone call to ask us where the kit was when it
didn’t arrive? Third the total cost of removing and installing the two new cells is
approximately $780...and he now decides he needs to get the two main cellsCoincidence? Attached is MrG’s email and postYou
decide