Eagle Insurance Agency, Inc.

Initial Business Response /* (1000, 7, 2014/03/26) */
Contact Name and Title: M*** Manager
Contact Email: ***@eagleagency.com
The client had been insured through our agency since 3/5/2012, this was for auto insuranceShe has always paid each premium in full as of inceptionOn
previous occasions she did not ask for or accept any additional products offered, nor was she ever charged for any additional products without her knowledge or consent
The last policy effective 9/6/was in effect until expiration on 3-6-The client was made aware that the insurance policy premium was $170.00, as stated on her signed application, and she was offered and informed about an accidental death benefit available, the cost of which was $additional which would bring her total to $She accepted and she paid $This was the first instance in which this coverage was accepted by Client, after it was offeredShe never accepted it before and we never charged her beforeThe death benefit was mailed to the client with her auto policy
As usual, the client called to inquire about her renewal quote on 3/3/2014, and as usual was explained what the premium cost was and what the cost of the accidental death benefit would beShe was aware that the renewal quote was to renew both her policy and her accidental death benefit, and she was told that the accidental death benefit was optionalThe cost of the policy renewal was $and the death benefit was $She understood and said she would decide and call backThis was our last communication with our Client on 3/3/Later that day, we started receiving irate calls from a woman claiming to be client's mother, who argued that client had been charged without her knowledge for death benefits on previous polices, which was absolutely not the caseThe caller used foul language, made threats and accusationsFor privacy reasons, we chose not to answer questions made by this person, who was not the insured and not covered or listed on the policyThe client was not overcharged as is erroneously claimed and is not entitled to any type of refund
Initial Consumer Rebuttal /* (3000, 9, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never informed of being charged for "accidental death benefit" it's not even stated on my policyI contacted *** *** Insurance and they have no record of me having this coverageI never agreed to or signed anything for this coverageI received a renewal quote for 9/6/- 3/6/which was $Nowhere on the renewal form was accidental death benefit statedIt wasn't until I received my receipt AFTER paying that it stated I should have only paid $My mother called once to find out what was going on*** told my mother that there was a $charge for months coverageShe asked *** who my beneficiary was and he proceded to avoid the questionShe asked *** for a copy of the signed accidental death benefit because I never signed for it*** told my mother that they were waiting for me to sign it and send it backI never received a document stating "accidental death beneft." How could they charge me for something that I never signed? My mother did not make any threats other than saying we are going to the Revdex.com and that I would be changing insurance providersI called back to ask for my money back and he would not get on the phone with meMy renewal quote for 3/6/- 9/6/was not $I was told on the phone and I received a letter for $and I was not told that I would be charged $for "accidental death benefit." I want my money back for this service I never agreed to or signed for
Eagle insurance is saying I should have paid $from 3-6-to 9-6-but I received a quote for $It was stated on the renewal policyI did not renew this because I realized I was being overcharged
Eagle insurance is saying I should have paid $from 9-6-to 3-6-but I paid $It was stated on the renewal policy
This is what I paid from
9-6-to 3-6-$
3-6-to 9-6-$
9-6-to 3-6-$
3-6-to 9-6-$
Looking at these prices I was being charged $for "accidental death benefit" without by written consentHow can you say my premium went from $to $with no changes to my policy?
3-6-to 9-6-
$- $= $
9-6-to 3-6-
$- $= $
3-6-to 9-6-
$- $= $
9-6-to 3-6-
$- $= $
3-6-to 9-6-
$- $= $
I have all of the documents but it will only let me add oneI attached the renewal quote from 9/6/to 3/6/which states $not $
Final Business Response /* (4000, 15, 2014/04/16) */
The client is once again referring to a renewal offer which she did not in fact ever pay forShe is not entitled to monetary compensation for a policy she did not renew or pay forThe paperwork she submitted is in fact our renewal quote for the policy that expired in March, which she never paid forWe have submitted all documents pertaining to her past polices which she did pay forOur documents show the actual cost of the policy and the actual amount paid by the clientWe have provided a copy of the actual death benefit issued on her last account term as mailed to her along with a copy of the policy and payment receiptWe have offered a way for the client to request and receive a refund for this benefitUnfortunately, the client continues to state that she still feels she was charged for this benefit throughout her policy, even though she has not submitted any tangible proof to substantiate her allegations or feelingsOur submitted documentation clearly proves that the client was not overcharged on previous polices as she continues to falsely stateThe client is clearly mistaken and refuses to accept the actual facts as presented to herWe feel that under the circumstances we have made an offer in good faith to refund the cost of the benefit that was in fact issued on her last policy term only and we have supplied actual proof that she was never overcharged on previous policesIn conclusion, we feel that at this point there is nothing further we can add and we feel that we have done everything within our power to settle the matter amicably
Final Consumer Response /* (4200, 13, 2014/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from Eagle Insurance with a letter attached stating *** *** Casualty Company holds my *** Accident PolicyI called *** *** Casualty Company and spoke to a gentleman by the name of ***, who is an underwriter thereI asked him about Travelers Accident Policy and he had no idea what I was talking aboutHe said that he has never heard of *** Accident Policy and there is no record of me having thisI have never seen anything from *** *** Casualty Company until nowI feel that I have been charged for this through my entire policy, my numbers kept fluctuating with no changes to my policyMy last renewal I received from Eagle Insurance (3/6/to 9/6/14) was $not $like Eagle Insurance are claimingNowhere on this renewal was *** Accident Policy statedI did not renew this policy because I realized I was being charged for this service without my knowledgeI am attaching a photo of this renewal

Initial Business Response /* (1000, 5, 2014/06/16) */
Contact Name and Title: [redacted], Customer Services
Contact Email: [redacted]@goeagle.net
The insured spoke to a representative at our main office, at our main phone number XXX-XXX-XXXX on June 9, 2014. Mr. [redacted] was informed on June 9,...

2014 that a written request with the insured's signature is required to cancel a policy and our fax number was provided. The insured faxed a request to cancel his policy yesterday, Sunday, June 15, 2014. Our office is not open on Sunday. We apologize if the insured was unable to reach us on Sunday. The request was processed this morning June 16, 2014, with a requested effective date of June 9, 2014 and the client will be receiving his pro-rated refund within seven business days which will be applied per his instructions to the credit card used to pay for the policy. Please see attached fax sent by the insured.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)