Eagle Landscape

from: [redacted] < [redacted] >to: [redacted] < [redacted] >date: Fri, Oct 16, at 11:AMsubject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] Regarding my dispute with Eagle Landscaping: I will proceedI was able to find another landscaper who took the bushes out at a reasonable price of $750, not the $another landscaper wanted to charge me which I wrote about in my last response to Wes.At this point I do not want him to pull out bushes that don't existI want him to pay me the $I mistakenly paid him in advance of his finishing the work.If I have to take him to court: I will be asking for $750!The amount of his work consisted of maybe only hrs of cutting bushes low to the groundThe rest of the time he spent on the phone and killing the rest of the bushes that were alive by trimming them ( which did not need to be done at all )he never came to discuss with me about trimming till afterwardsI will not pay him for work not needed to be done.The other landscaper just pulled out more then bushes in 1/hour.Thanks for your help, [redacted]

Response to Revdex.com Complaint [email protected] # [redacted] Dated September 3, 2015Dear Revdex.com, [redacted] , Resolution Counselor:Eagle Landscape has been in business since with a wide variety of customers from several Counties in the Northern part of ColoradoEagle Landscape has had several customers with exceptional reviews to the work performed on their properties and have continued to use the services of the company during this period of timeEagle Landscape always holds to the company's motto that "Our service soars above the rest", we pride ourselves on having high customer return, time after time, and season after seasonThe company's owner has over years of Landscaping experience.As to the Complaint filed on September 3, by [redacted] , Eagle Landscape has the following response to this report: [redacted] was offered services by Eagle Landscape on 8/31/which consisted of hours of Landscaping services of the total of hours to be completed over the period of two days to said propertyThe service total of $400, for hours of work, was to be paid in two incrementsThe first days cost totaled $200, and the final $on the final dayEagle Landscape was contracted by [redacted] to remove Juniper hedges and take said yard debris to the Fort Collins Landfill and dispose of it [redacted] agreed with the service and signed a Business contract and agreeing to all terms of said contract with the Contractor, Eagle Landscape [redacted] claims only square feet of Juniper hedges were to be removed by the company at the price quoted on the estimate of $which is correctYet, she kept changing the total number of Juniper's to be removed from square feet to approximately square feet which was not the initial agreed upon square footage of Juniper hedges to be removed at the time of servicesThis work was given the cost of $only for the square feet of hedges and not any moreShe was advised that additional work would come at additional cost, and a second estimate would have to be prepared [redacted] expected Eagle Landscape to do the total work of square feet of Juniper's from the original agreed square feet at no further cost which Eagle Landscape or its owner will not do services for freeAll work is priced based on size of job and total hours of labor [redacted] alleges she was unsatisfied with the job performed by Eagle Landscape yet, she paid Eagle Landscape the $she was charged for services, without reservations upon the completion of the work of the 1st dayShe received a receipt for the payment of Landscaping services completed[redacted] states Eagle Landscape “promised” to return in two days to complete said work when in actuality the owner of Eagle Landscape only stated he, would be giving [redacted] a call in a couple of days to let her know if anything could be done about the remaining work left due to non-working equipment or if another company would have to get involved to complete said workNo promises were made by Eagle Landscape to the owner [redacted] regarding anything other than a phone call to discuss what could be done to complete work [redacted] did not like the fact that another Landscape company might be called to finish the work, because Eagle Landscape does not have the means to purchase new equipment, at the drop of a hatAdditional costs could incur due to the other company refusing to perform said work at the same rate quoted by Eagle Landscape [redacted] would be liable for these additional costs because Eagle Landscape cannot bind another company to accept the original agreed price quote to the customerUpon Eagle Landscape leaving [redacted] , on 8/31/2015, [redacted] having not given Eagle Landscape the two days to return a call back to her, She immediately began a couple of hours later the same day to call and harass Eagle Landscape and the owner by phone that she wanted the work to be completed at “no charge” and demanded her $to be returned to her because she was unhappy that the equipment has broken down [redacted] , repeatedly called Eagle Landscape several times from the late afternoon of 8/31/until 9/3/She called approximately 20-times within the three days[redacted] refused to realize the cost for hours of Landscape work plus the cost of removal of Juniper debris to the Fort Collins Landfill on said date and timeCosts for removal were $per cubic yards of debris per load this left Eagle Landscape getting compensated $for the labor performed by the company [redacted] made Harassing calls and physical threats to the owner of Eagle Landscape by stating she was going to “Destroy the company through negative reviews on social media and she was going to locate the owner’s residence and do whatever it took to take out his person if he did not return the $200.00”These threats and incidents have been reported to the Local Law enforcement because [redacted] gave [redacted] the owner of Eagle Landscape’s personal home address and placed him and his family in harm’s way by giving such information to [redacted] , she now can make good on her threat attemptsThe company’s Attorney stated to the business owner that what [redacted] from the Revdex.com did violated the owner’s personal identifying information which is federally protected by The Privacy Act of code section 552a.Eagle Landscape has photos that were taken of the property prior and after work was performed on said dateThese photos are property of Eagle Landscape though if requested copies can be made available to the Revdex.com if necessary.Per the company contract Eagle Landscape has the right to refuse service at any time to any person or company for services if the individual or company has violated the terms of the company contract or the person’s associated with Eagle LandscapeThis is but not limited to customer following with company’s policies, Harassment of any kind, threats to company whether verbal or written, threats to company’s employee’s or owner whether physical, or verbal by person, written, or phoneEagle Landscape also states that it can provide two witnesses to the Harassment and Verbal threats made by [redacted] if the Revdex.com if necessary.Copies of the signed company contract by [redacted] and receipt of payment made by [redacted] is being made available to the Revdex.com for this complaint of action by sending it in the U.SMail separate from the email being sent to the Revdex.com to [redacted] , Resolution Review Counselor.Dated this 13th of September, State of Colorado in the county of Larimer.Regards, Eagle LandscapeLoveland, Colorado

From: [redacted] < [redacted] >Date: Fri, Sep 25, at 11:AMSubject: complaint ID" [redacted] To: [email protected] whom it concerns,I will call it even with Wes B [redacted] when a check for $is deposited into my bank by Oct1st, Otherwise I will proceed with the following:In response to Eagle Landscaping/Wes B***'s rebuttal letter sent on Sept13th, I see there are numerous inaccuracies.Due to his lack of professionalism, customers service and unwillingness to communicate or correct the problems he created on my property, I will be proceeding to take him to court.Not only will I be asking for a full reimbursement, I will be asking for additional fees due to having to hire another landscaper to 'clean up' the mess he created and finish the jobHe should not take on projects that clearly are over his abilitiesI hired Eagle Landscaping to take out shrubs and all roots from an area of sqftIn the report provided from Eagle Landscaping, the square footage was absolutely exaggerated to sqftBelow please find an excerpt from the report Eagle Landscaping wrote " [redacted] expected Eagle Landscape to do the total work of square feet of Juniper's from the original agreed square feet at no further cost which Eagle Landscape or its owner will not do services for freeAll work is priced based on size of job and total hours of labor." A sqftarea would be my whole front yardI did not have him work on my whole front yard only a section of sqftEagle Landscaping told me that he would call me w/in days to let me know if he will be able to complete the job in a timely manner or get some helpI called him the next day to know the status or/and set up a time for him to dig up/removal of the roots of the shrub he leveled the day before" [redacted] states Eagle Landscape “promised” to return in two days to complete said work when in actuality the owner of Eagle Landscape only stated he, would be giving [redacted] a call in a couple of days to let her know if anything could be done about the remaining work left due to non-working equipment or if another company would have to get involved to complete said work."After the first calls to each other(each) to set up a schedule to meet, I called him a total times without a single responseWe also correspond via text a total of times eachHis detail is a total fabrication on his partI have records." [redacted] , repeatedly called Eagle Landscape several times from the late afternoon of 8/31/until 9/3/She called approximately 20-times within the three days."When he sent me text messages regarding his breach of contract due to his 'equipment failure' I did call him and stated I would pursue legal recourse due to his breach of contract and complete unprofessionalismAt that moment I was just wanting him to professionally talk to me and possibly give him a chance to at least dig up the shrub roots he clipped to the ground (his shovel did not break) - which I would then call it even between us.I NEVER stated anything about visiting his home or taking out his person etc .Not too sure what he even means by this comment?" [redacted] made Harassing calls and physical threats to the owner of Eagle Landscape by stating she was going to “Destroy the company through negative reviews on social media and she was going to locate the owner’s residence and do whatever it took to take out his person if he did not return the $200.00”"I had to hire a different professional landscaping company to clean up his mess One company inquired why anyone or even a professional contractor/landscaper would trim the shrubs prior to removing them? I couldn't answer himThis clearly illustrates that Eagle Landscaping did not understand the scope of the work or more importantly how to execute the contract properlyThis company also said that the work done to the rest of the shrubs were so poorly trimmed that the few shrubs that were alive are now deadHe stated that the person didn't know what he was doingUnfortunately, even if I wanted to leave the shrubs that were living, I now have to remove them I will be giving Eagle Landscaping the removal bill from the company to pay.I could keep responding to other inaccuracies stated in Eagle Landscaping's responseAt this time I feel the above captures his inability to complete a contract or simply communicate professionally to their customers.I have pictures of both before and after of the incomplete and inadequate work conducted by Eagle Landscaping

From: *** *** Date: Fri, Sep 25, at 11:AMSubject: complaint ID" ***To: [email protected]
Dear whom it concerns,I will call it even with Wes B*** when a check for $is deposited into my bank by Oct1st, Otherwise I will proceed with the following:In response to Eagle Landscaping/Wes B***'s rebuttal letter sent on Sept13th, I see there are numerous inaccuracies.Due to his lack of professionalism, customers service and unwillingness to communicate or correct the problems he created on my property, I will be proceeding to take him to court.Not only will I be asking for a full reimbursement, I will be asking for additional fees due to having to hire another landscaper to 'clean up' the mess he created and finish the jobHe should not take on projects that clearly are over his abilitiesI hired Eagle Landscaping to take out shrubs and all roots from an area of sqftIn the report provided from Eagle Landscaping, the square footage was absolutely exaggerated to sqftBelow please find an excerpt from the report Eagle Landscaping wrote "*** *** expected Eagle Landscape to do the total work of square feet of Juniper's from the original agreed square feet at no further cost which Eagle Landscape or its owner will not do services for freeAll work is priced based on size of job and total hours of labor." A sqftarea would be my whole front yardI did not have him work on my whole front yard only a section of sqftEagle Landscaping told me that he would call me w/in days to let me know if he will be able to complete the job in a timely manner or get some helpI called him the next day to know the status or/and set up a time for him to dig up/removal of the roots of the shrub he leveled the day before. "*** *** states Eagle Landscape “promised” to return in two days to complete said work when in actuality the owner of Eagle Landscape only stated he, would be giving *** *** a call in a couple of days to let her know if anything could be done about the remaining work left due to non-working equipment or if another company would have to get involved to complete said work."After the first calls to each other(each) to set up a schedule to meet, I called him a total times without a single responseWe also correspond via text a total of times eachHis detail is a total fabrication on his partI have records."*** ***, repeatedly called Eagle Landscape several times from the late afternoon of 8/31/until 9/3/She called approximately 20-times within the three days."When he sent me text messages regarding his breach of contract due to his 'equipment failure' I did call him and stated I would pursue legal recourse due to his breach of contract and complete unprofessionalismAt that moment I was just wanting him to professionally talk to me and possibly give him a chance to at least dig up the shrub roots he clipped to the ground (his shovel did not break) - which I would then call it even between us.I NEVER stated anything about visiting his home or taking out his person etc….Not too sure what he even means by this comment?"*** *** made Harassing calls and physical threats to the owner of Eagle Landscape by stating she was going to “Destroy the company through negative reviews on social media and she was going to locate the owner’s residence and do whatever it took to take out his person if he did not return the $200.00”"I had to hire a different professional landscaping company to clean up his mess One company inquired why anyone or even a professional contractor/landscaper would trim the shrubs prior to removing them? I couldn't answer himThis clearly illustrates that Eagle Landscaping did not understand the scope of the work or more importantly how to execute the contract properlyThis company also said that the work done to the rest of the shrubs were so poorly trimmed that the few shrubs that were alive are now deadHe stated that the person didn't know what he was doingUnfortunately, even if I wanted to leave the shrubs that were living, I now have to remove them I will be giving Eagle Landscaping the removal bill from the company to pay.I could keep responding to other inaccuracies stated in Eagle Landscaping's responseAt this time I feel the above captures his inability to complete a contract or simply communicate professionally to their customers.I have pictures of both before and after of the incomplete and inadequate work conducted by Eagle Landscaping

Revdex.com:I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.com.Regards,

Revdex.com:
I would like my complaint ID [redacted], to be handled through an Arbitration hearing with Revdex.com.
Regards,

from: [redacted] <[redacted]>to: [redacted] <[redacted]>date: Fri, Oct 16, 2015 at 11:06 AMsubject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted] Regarding my dispute with Eagle Landscaping: I will proceed. I was able to find another landscaper who took the bushes out at a reasonable price of $750, not the $2000 another landscaper wanted to charge me which I wrote about in my last response to Wes.At this point I do not want him to pull out bushes that don't exist. I want him to pay me the $200 I mistakenly paid him in advance of his finishing the work.If I have to take him to court: I will be asking for $750!The amount of his work consisted of maybe only 1.5 hrs of cutting 2 bushes low to the ground. The rest of the time he spent on the phone and killing the rest of the bushes that were alive by trimming them ( which did not need to be done at all )... he never came to discuss with me about trimming till afterwards. I will not pay him for work not needed to be done.The other landscaper just pulled out more then 4 bushes in 1/2 hour.Thanks for your help,[redacted]

Response to Revdex.com Complaint [email protected] # [redacted] Dated September 3, 2015Dear Revdex.com, [redacted], Resolution Counselor:Eagle Landscape has been in business since 2012 with a wide variety of customers from several Counties in the Northern part of...

Colorado. Eagle Landscape has had several customers with exceptional reviews to the work performed on their properties and have continued to use the services of the company during this period of time. Eagle Landscape always holds to the company's motto that "Our service soars above the rest", we pride ourselves on having high customer return, time after time, and season after season. The company's owner has over 17 years of Landscaping experience.As to the Complaint filed on September 3, 2015 by [redacted], Eagle Landscape has the following response to this report: [redacted] was offered services by Eagle Landscape on 8/31/2015 which consisted of 7 hours of Landscaping services of the total of 14 hours to be completed over the period of two days to said property. The service total of $400, for 14 hours of work, was to be paid in two increments. The first days cost totaled $200, and the final $200 on the final day. Eagle Landscape was contracted by [redacted] to remove Juniper hedges and take said yard debris to the Fort Collins Landfill and dispose of it.
[redacted] agreed with the service and signed a Business contract and agreeing to all terms of said contract with the Contractor, Eagle Landscape. 
[redacted] claims only 148 square feet of Juniper hedges were to be removed by the company at the price quoted on the estimate of $400.00 which is correct. Yet, she kept changing the total number of Juniper's to be removed from 148 square feet to approximately 672 square feet which was not the initial agreed upon square footage of Juniper hedges to be removed at the time of services. This work was given the cost of $400.00 only for the 148 square feet of hedges and not any more. She was advised that additional work would come at additional cost, and a second estimate would have to be prepared. [redacted] expected Eagle Landscape to do the total work of 672 square feet of Juniper's from the original agreed 148 square feet at no further cost which Eagle Landscape or its owner will not do services for free. All work is priced based on size of job and total hours of labor. [redacted] alleges she was unsatisfied with the job performed by Eagle Landscape yet, she paid Eagle Landscape the $200.00 she was charged for services, without reservations upon the completion of the work of the 1st day. She received a receipt for the payment of Landscaping services completed.[redacted] states Eagle Landscape “promised” to return in two days to complete said work when in actuality the owner of Eagle Landscape only stated he, would be giving [redacted] a call in a couple of days to let her know if anything could be done about the remaining work left due to non-working equipment or if another company would have to get involved to complete said work. No promises were made by Eagle Landscape to the owner [redacted] regarding anything other than a phone call to discuss what could be done to complete work. [redacted] did not like the fact that another Landscape company might be called to finish the work, because Eagle Landscape does not have the means to purchase new equipment, at the drop of a hat. Additional costs could incur due to the other company refusing to perform said work at the same rate quoted by Eagle Landscape. [redacted] would be liable for these additional costs because Eagle Landscape cannot bind another company to accept the original agreed price quote to the customer. Upon Eagle Landscape leaving [redacted], on 8/31/2015, [redacted] having not given Eagle Landscape the two days to return a call back to her, She immediately began a couple of hours later the same day to call and harass Eagle Landscape and the owner by phone that she wanted the work to be completed at “no charge” and demanded her $200.00 to be returned to her because she was unhappy that the equipment has broken down. [redacted], repeatedly called Eagle Landscape several times from the late afternoon of 8/31/2015 until 9/3/2015. She called approximately 20-25 times within the three days.[redacted] refused to realize the cost for 7 hours of Landscape work plus the cost of removal of Juniper debris to the Fort Collins Landfill on said date and time. Costs for removal were $40 per 6 cubic yards of debris per load this left Eagle Landscape getting compensated $120.00 for the labor performed by the company. [redacted] made Harassing calls and physical threats to the owner of Eagle Landscape by stating she was going to “Destroy the company through negative reviews on social media and she was going to locate the owner’s residence and do whatever it took to take out his person if he did not return the $200.00”. These threats and incidents have been reported to the Local Law enforcement because [redacted] gave [redacted] the owner of Eagle Landscape’s personal home address and placed him and his family in harm’s way by giving such information to [redacted], she now can make good on her threat attempts. The company’s Attorney stated to the business owner that what [redacted] from the Revdex.com did violated the owner’s personal identifying information which is federally protected by The Privacy Act of 1974 code section 552a.Eagle Landscape has photos that were taken of the property prior and after work was performed on said date. These photos are property of Eagle Landscape though if requested copies can be made available to the Revdex.com if necessary.Per the company contract Eagle Landscape has the right to refuse service at any time to any person or company for services if the individual or company has violated the terms of the company contract or the person’s associated with Eagle Landscape. This is but not limited to customer following with company’s policies, Harassment of any kind, threats to company whether verbal or written, threats to company’s employee’s or owner whether physical, or verbal by person, written, or phone. Eagle Landscape also states that it can provide two witnesses to the Harassment and Verbal threats made by [redacted] if the Revdex.com if necessary.Copies of the signed company contract by [redacted] and receipt of payment made by [redacted] is being made available to the Revdex.com for this complaint of action by sending it in the U.S. Mail separate from the email being sent to the Revdex.com to [redacted], Resolution Review Counselor.Dated this 13th of September, 2015 State of Colorado in the county of Larimer.Regards, Eagle LandscapeLoveland, Colorado

from: Eagle Landscape <[email protected]>to: [email protected]: Mon, Sep 28, 2015 at 8:38 PMsubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Eagle Landscape's answer to [redacted] dated 9/29/2015 is we will see you in Court....No service is ever free in this business world.Eagle Landscape's position on this matter has not changed and never will.[redacted] is a free loaderWes B[redacted] Owner/Operator

from: [redacted] <[redacted]>to: [redacted] <[redacted]>date: Fri, Oct 16, 2015 at 11:06 AMsubject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted] 
Regarding my dispute with Eagle Landscaping: I will proceed. I was able to find another landscaper who took the bushes out at a reasonable price of $750, not the $2000 another landscaper wanted to charge me which I wrote about in my last response to Wes.At this point I do not want him to pull out bushes that don't exist. I want him to pay me the $200 I mistakenly paid him in advance of his finishing the work.If I have to take him to court: I will be asking for $750!The amount of his work consisted of maybe only 1.5 hrs of cutting 2 bushes low to the ground. The rest of the time he spent on the phone and killing the rest of the bushes that were alive by trimming them ( which did not need to be done at all )... he never came to discuss with me about trimming till afterwards. I will not pay him for work not needed to be done.The other landscaper just pulled out more then 4 bushes in 1/2 hour.Thanks for your help,[redacted]

from: Eagle Landscape <[email protected]>to: [email protected]: Mon, Sep 28, 2015 at 8:38 PMsubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Eagle Landscape's answer to [redacted] dated 9/29/2015 is we will see you in Court....No service is ever free in this business world.Eagle Landscape's position on this matter has not changed and never will.[redacted] is a free loaderWes B[redacted] Owner/Operator

Response to Revdex.com Complaint [email protected] # [redacted] Dated September 3, 2015Dear Revdex.com, [redacted], Resolution Counselor:Eagle Landscape has been in business since 2012 with a wide variety of customers from several Counties in the Northern part of Colorado. Eagle Landscape has had...

several customers with exceptional reviews to the work performed on their properties and have continued to use the services of the company during this period of time. Eagle Landscape always holds to the company's motto that "Our service soars above the rest", we pride ourselves on having high customer return, time after time, and season after season. The company's owner has over 17 years of Landscaping experience.As to the Complaint filed on September 3, 2015 by [redacted], Eagle Landscape has the following response to this report: [redacted] was offered services by Eagle Landscape on 8/31/2015 which consisted of 7 hours of Landscaping services of the total of 14 hours to be completed over the period of two days to said property. The service total of $400, for 14 hours of work, was to be paid in two increments. The first days cost totaled $200, and the final $200 on the final day. Eagle Landscape was contracted by [redacted] to remove Juniper hedges and take said yard debris to the Fort Collins Landfill and dispose of it. [redacted] agreed with the service and signed a Business contract and agreeing to all terms of said contract with the Contractor, Eagle Landscape. [redacted] claims only 148 square feet of Juniper hedges were to be removed by the company at the price quoted on the estimate of $400.00 which is correct. Yet, she kept changing the total number of Juniper's to be removed from 148 square feet to approximately 672 square feet which was not the initial agreed upon square footage of Juniper hedges to be removed at the time of services. This work was given the cost of $400.00 only for the 148 square feet of hedges and not any more. She was advised that additional work would come at additional cost, and a second estimate would have to be prepared. [redacted] expected Eagle Landscape to do the total work of 672 square feet of Juniper's from the original agreed 148 square feet at no further cost which Eagle Landscape or its owner will not do services for free. All work is priced based on size of job and total hours of labor. [redacted] alleges she was unsatisfied with the job performed by Eagle Landscape yet, she paid Eagle Landscape the $200.00 she was charged for services, without reservations upon the completion of the work of the 1st day. She received a receipt for the payment of Landscaping services completed.[redacted] states Eagle Landscape “promised” to return in two days to complete said work when in actuality the owner of Eagle Landscape only stated he, would be giving [redacted] a call in a couple of days to let her know if anything could be done about the remaining work left due to non-working equipment or if another company would have to get involved to complete said work. No promises were made by Eagle Landscape to the owner [redacted] regarding anything other than a phone call to discuss what could be done to complete work. [redacted] did not like the fact that another Landscape company might be called to finish the work, because Eagle Landscape does not have the means to purchase new equipment, at the drop of a hat. Additional costs could incur due to the other company refusing to perform said work at the same rate quoted by Eagle Landscape. [redacted] would be liable for these additional costs because Eagle Landscape cannot bind another company to accept the original agreed price quote to the customer. Upon Eagle Landscape leaving [redacted], on 8/31/2015, [redacted] having not given Eagle Landscape the two days to return a call back to her, She immediately began a couple of hours later the same day to call and harass Eagle Landscape and the owner by phone that she wanted the work to be completed at “no charge” and demanded her $200.00 to be returned to her because she was unhappy that the equipment has broken down. [redacted], repeatedly called Eagle Landscape several times from the late afternoon of 8/31/2015 until 9/3/2015. She called approximately 20-25 times within the three days.[redacted] refused to realize the cost for 7 hours of Landscape work plus the cost of removal of Juniper debris to the Fort Collins Landfill on said date and time. Costs for removal were $40 per 6 cubic yards of debris per load this left Eagle Landscape getting compensated $120.00 for the labor performed by the company. [redacted] made Harassing calls and physical threats to the owner of Eagle Landscape by stating she was going to “Destroy the company through negative reviews on social media and she was going to locate the owner’s residence and do whatever it took to take out his person if he did not return the $200.00”. These threats and incidents have been reported to the Local Law enforcement because [redacted] gave [redacted] the owner of Eagle Landscape’s personal home address and placed him and his family in harm’s way by giving such information to [redacted], she now can make good on her threat attempts. The company’s Attorney stated to the business owner that what [redacted] from the Revdex.com did violated the owner’s personal identifying information which is federally protected by The Privacy Act of 1974 code section 552a.Eagle Landscape has photos that were taken of the property prior and after work was performed on said date. These photos are property of Eagle Landscape though if requested copies can be made available to the Revdex.com if necessary.Per the company contract Eagle Landscape has the right to refuse service at any time to any person or company for services if the individual or company has violated the terms of the company contract or the person’s associated with Eagle Landscape. This is but not limited to customer following with company’s policies, Harassment of any kind, threats to company whether verbal or written, threats to company’s employee’s or owner whether physical, or verbal by person, written, or phone. Eagle Landscape also states that it can provide two witnesses to the Harassment and Verbal threats made by [redacted] if the Revdex.com if necessary.Copies of the signed company contract by [redacted] and receipt of payment made by [redacted] is being made available to the Revdex.com for this complaint of action by sending it in the U.S. Mail separate from the email being sent to the Revdex.com to [redacted], Resolution Review Counselor.Dated this 13th of September, 2015 State of Colorado in the county of Larimer.Regards, Eagle LandscapeLoveland, Colorado

From: [redacted] <[redacted]>Date: Fri, Sep 25, 2015 at 11:05 AMSubject: complaint ID" [redacted]To: [email protected] whom it concerns,I will call it even with Wes B[redacted] when a check for $200 is deposited into my bank by Oct. 1st, 2015. Otherwise I will proceed with the following:In response to Eagle Landscaping/Wes B[redacted]'s rebuttal letter sent on Sept. 13th, 2015 I see there are numerous inaccuracies.Due to his lack of professionalism, customers service and unwillingness to communicate or correct the problems he created on my property, I will be proceeding to take him to court.Not only will I be asking for a full reimbursement, I will be asking for additional fees due to having to hire another landscaper to 'clean up' the mess he created and finish the job. He should not take on projects that clearly are over his abilities.1. I hired Eagle Landscaping to take out shrubs and all roots from an area of 148 sq. ft. In the report provided from Eagle Landscaping, the square footage was absolutely exaggerated to 672 sq. ft. Below please find an excerpt from the report Eagle Landscaping wrote.  "[redacted] expected Eagle Landscape to do the total work of 672 square feet of Juniper's from the original agreed 148 square feet at no further cost which Eagle Landscape or its owner will not do services for free. All work is priced based on size of job and total hours of labor." A 672 sq. ft. area would be my whole front yard. I did not have him work on my whole front yard only a section of 148 sq. ft.2. Eagle Landscaping told me that he would call me w/in 2 days to let me know if he will be able to complete the job in a timely manner or get some help. I called him the next day to know the status or/and set up a time for him to dig up/removal of the roots of the 2 shrub he leveled the day before. "[redacted] states Eagle Landscape “promised” to return in two days to complete said work when in actuality the owner of Eagle Landscape only stated he, would be giving [redacted] a call in a couple of days to let her know if anything could be done about the remaining work left due to non-working equipment or if another company would have to get involved to complete said work."3. After the first calls to each other(1 each) to set up a schedule to meet, I called him a total 6 times without a single response. We also correspond via text a total of 7 times each. His detail is a total fabrication on his part. I have records."[redacted], repeatedly called Eagle Landscape several times from the late afternoon of 8/31/2015 until 9/3/2015. She called approximately 20-25 times within the three days."4. When he sent me 2 text messages regarding his breach of contract due to his 'equipment failure' I did call him and stated I would pursue legal recourse due to his breach of contract and complete unprofessionalism. At that moment I was just wanting him to professionally talk to me and possibly give him a chance to at least dig up the 2 shrub roots he clipped to the ground (his shovel did not break) - which I would then call it even between us.I NEVER stated anything about visiting his home or taking out his person etc….Not too sure what he even means by this comment?"[redacted] made Harassing calls and physical threats to the owner of Eagle Landscape by stating she was going to “Destroy the company through negative reviews on social media and she was going to locate the owner’s residence and do whatever it took to take out his person if he did not return the $200.00”. "I had to hire a different professional landscaping company to clean up his mess.  One company inquired why anyone or even a professional contractor/landscaper would trim the shrubs prior to removing them? I couldn't answer him. This clearly illustrates that Eagle Landscaping did not understand the scope of the work or more importantly how to execute the contract properly. This company also said that the work done to the rest of the shrubs were so poorly trimmed that the few shrubs that were alive are now dead. He stated that the person didn't know what he was doing. Unfortunately, even if I wanted to leave the shrubs that were living, I now have to remove them.   I will be giving Eagle Landscaping the removal bill from the company to pay.I could keep responding to other inaccuracies stated in Eagle Landscaping's response. At this time I feel the above captures his inability to complete a contract or simply communicate professionally to their customers.I have pictures of both before and after of the incomplete and inadequate work conducted by Eagle Landscaping.