Eagle Locksmith LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I understand that you have good [redacted] reviewsThey were the reason that I contacted you over other locksmithsThere is a first time for everythingThe other customers likely paid you quickly so you didn't get mad at themTwo of my roommates witnessed you yelling at meThe technician calculated the prices without telling me the base costs so there was no way for me to have known that I had already received the 20% discountI can understand that I received slightly more than 20% off now that I've seen the calculationsHowever, you did not call the office to set a priceThe only phone call you made during my appointment was to set up the next appointmentAlso, I don't see why you would need to call someone else to "set a price" if you're the owner of the company.I am seeking at least a partial reimbursement for grievances caused by your companyScreaming in my face without due cause definitely crosses the lines of harassmentHarassment is defined as "aggressive pressure or intimation" which definitely matches up with your actions that night Regards, [redacted] ***

Thank you for taking my call.According to complaint from miss *** *** our technician was acting not property after we check with our technician he said that its wasn't true, also we don't charge customer for amount of money if they don't agree. I've attached the invoice in last respondThe tech call the office to inform us that he will be delay to next jobOriginally there is no problem with the customers payments so all the situation with tech waiting for payment should not happened. \There is a lot of ATM around the campus so we can understand I'ts shouldn't take long time for paymentMy tech called me and inform that customer don't want to pay by credit cardWe do everything to make customer happy it's our priorityIn this case customer agreed to pay so there is no refund Best Regards,

"At Eagle Locksmith LLC we pride ourselves on providing superior customer service. Our technicians interact with every customer in a respectful, professional mannerOur reviews across numerous online platforms are overwhelmingly positive and have never mentioned an interaction similar to the
one described by *** Our technician became frustrated when the $cost agreed to be paid in cash delayed him from reaching our next client in time. We acknowledge that more time should have been given in between appointments but at no time did our technician make any threatening comments or actions *** mentioned that she did not get 20% that we offer by ***The service provided was 145$ plus 19$ service callThe technician called the office and together er agreed for *** to pay 135$ and also do not pay 19$ service call, *** got more than 20% off that day.Services were provided to *** in a timely manner and we believe that her desire to be fully reimbursed is simply taking advantage of our business. While our technician may have become frustrated in no way did it cross the line of harassment and should not justify a full reimbursement."

"At Eagle Locksmith LLC we pride ourselves on providing superior customer service.  Our technicians interact with every customer in a respectful,...

professional manner. Our reviews across numerous online platforms are overwhelmingly positive and have never mentioned an interaction similar to the one described by [redacted].  
Our technician became frustrated when the $135 cost agreed to be paid in cash delayed him from reaching our next client in time.  We acknowledge that more time should have been given in between appointments but at no time did our technician make any threatening comments or actions.  
[redacted] mentioned that she did not get 20% that we offer by [redacted]. The service provided was 145$ plus 19$ service call. The technician called the office and together er agreed for [redacted] to pay 135$ and also do not pay 19$ service call, [redacted] got more than 20% off that day.
Services were provided to [redacted] in a timely manner and we believe that her desire to be fully reimbursed is simply taking advantage of our business.  While our technician may have become frustrated in no way did it cross the line of harassment and should not justify a full reimbursement."

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I understand that you have good [redacted] reviews. They were the reason that I contacted you over other locksmiths. There is a first time for everything. The other customers likely paid you quickly so you didn't get mad at them. Two of my roommates witnessed you yelling at me.The technician calculated the prices without telling me the base costs so there was no way for me to have known that I had already received the 20% discount. I can understand that I received slightly more than 20% off now that I've seen the calculations. However, you did not call the office to set a price. The only phone call you made during my appointment was to set up the next appointment. Also, I don't see why you would need to call someone else to "set a price" if you're the owner of the company.
I am seeking at least a partial reimbursement for grievances caused by your company. Screaming in my face without due cause definitely crosses the lines of harassment. Harassment is defined as "aggressive pressure or intimation" which definitely matches up with your actions that night.
Regards,
[redacted]

Thank you for taking my call.
According to complaint from miss  [redacted] our technician was acting not property after we check with our technician he said that its wasn't true, also we don't charge customer for amount of money if they don't agree. 
 I've attached the invoice in last respond. The tech call the office to inform us that he will be delay to next job. Originally there is no problem with the customers payments so all the situation with tech waiting for payment should not happened. 
\There is a lot of ATM around the campus so we can understand  I'ts shouldn't take long time for payment. My tech called me and inform that customer don't want to pay by credit card. We do everything to make customer happy it's our priority. In this case customer agreed to pay so there is no refund .  
Best Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I understand that you have good [redacted] reviews. They were the reason that I contacted you over other locksmiths. There is a first time for everything. The other customers likely paid you quickly so you didn't get mad at them. Two of my roommates witnessed you yelling at me.
The technician calculated the prices without telling me the base costs so there was no way for me to have known that I had already received the 20% discount. I can understand that I received slightly more than 20% off now that I've seen the calculations. However, you did not call the office to set a price. The only phone call you made during my appointment was to set up the next appointment. Also, I don't see why you would need to call someone else to "set a price" if you're the owner of the company.I am seeking at least a partial reimbursement for grievances caused by your company. Screaming in my face without due cause definitely crosses the lines of harassment. Harassment is defined as "aggressive pressure or intimation" which definitely matches up with your actions that night.
Regards,
[redacted]