Eagle Moving & Storage

Best-in-class experience! I would give Eagle Moving And Storage stars We moved from San Francisco to Dallas Tx over these last two days and the experience exceeded all expectations Avi and his team of [redacted] are pure professionals Great to work with from the start of our move through the truck leaving the drop offAll of our items were handled with care and moved with zero issues Our piano - arrived in perfect condition - and it was quite a task Simply amazingThe beginning of our great experience actually started with [redacted] who came to quote , he worked with me on refining my quote, follownumerous times and was never frazzled I quoted three highly rated companies and [redacted] was the only one to follow up after the estimateTo add to the experience the dispatcher double checked all information and confirmed timing that were met on both pick up and drop offAgain, truly amazing!

Used those folks for my last move bedroom house from San Jose , to The Marina in SF estimate was great, the crew was excellent , hope we never need a movers again, but if we do, eagle moving and storage are my favorite company by far

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ I apologize for my behavior how ever , I never like to be threat by any client or person regard the driveway , I totally disagree , this person can say anything he want, I never even saw the driveway , what I did know its a bout narrow one, witch I was aware of thatif I know different I would send a small truck and do trips so no siri didn't know regard the claim , any damage that we done, I take responsibility , I never run away from that, that why we have such a great record every where regard a documents from a claim, sir, I transfer all the information you give me to a claim department, what I got from them is just an email what to pay youwitch is a 270$ I did sent the 270$ and I am taking responsibility on that claim thank you so much Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */

From start to finish our experience was Ah-Mazing! Seriously, in our City moves, we have never used a moving company before kids, but with all their stuff, we just couldn't bare doing it.check them out on the Revdex.com website ,then went on ***, found some great reviews and I confess they were the only company I called and I was sold [redacted] the owner work with us directly and everything he said was trueGood team of guys, careful, thoughtful, efficient, friendly and strongA formula for a great experienceAlmost hours of packing, moving and unpacking made the rest of our day in our new home a breezeWe felt like we had been living here for years, not just hours We are so pleased with our experienceThank you Eagle moving and storage for handling our most intimate things and helping our emotional move be just a bit easier!!

Initial Business Response / [redacted] (1000, 5, 2014/07/22) */ Hello well part of why I didnt want to help the person at all, its because half of what mr [redacted] say its not true for example delivery timein our order, its clearly say 7-business days witch can take days I did offer the client a straight delivery witch take days, but the client didnt want to pay for thatthere is not much I could doand at the end I didnt want him to wait any longer, I rent a private truck to delivery , just for him not wait any longer second, me not reply ? really? I have a record of emails , informing the clients, giving updates, I am sorry I didnt got to talk on the phone, but I email him almost every daysso that another lie third, me talking to ***? I did not called not even ones to ***not even ones, I have no idea where is that info got to him, but its a lie, of him, or [redacted] lie to him and the client lie on the net forth when a client want to discus about the service , if he is not happy, he should call, but I figured when a client going on line just to post some bad feedback, he expecting me to call with an offer for money backso next time, you can call and file a compliant with us, Yelp or any website that you try to black mail, will not help regard the estimate, the estimate I give the client was based on what the client wife say she is going to takehow ever, and I have her on video taped, many items that she say are not going, they decide to take, and the estimate is based by wight that why the client got more wight then he expect with all the respect, if a client have more, he need to paythat why its called estimatethe estimate was not a set priceit was an Estimate I am willing to work on result that , with some help of him, I will not even start working to help him, after he post the review on yelp! when those things will come down, I will start working on a claim, other wisegood luck Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still dissatisfied with this businessThe owner's reply above is a really objective exampleHis tone is hostile, does nothing to defuse the tension of the situation and generally calls the customer a liar (and he can't spell) Let's check a few of these 'Lies' one at a time Delivery up to twenty five days: Delivery was on twenty-six and that after I had to email and call to create a sense of urgency Whether the handler, [redacted] was shouting at the owner or not (not my concern), the handlers conduct was unprofessionalThe owner would have been better to acknowledge that then dwell on on calling the customer a liar (again, poor conflict management) Boycotting resolution to a customers complaint because it is online is childish in this day and ageFeedback is feedback regardless of who can see itGood customer service starts with the business (they're the ones getting paid after all)What the owner of Eagle has done is exactly the kind of 'force-play' that is the opposite of good customer service and should be reflected by a loss of trust in the market place The owner really glossed over the remainder of my original thirteen issues It is regrettable that Eagle's taken this personally, but a business owner must be able to keep their cool when a customer provides feedback Additional feedback based on this exchange: Take a customer service course - it will change your lifeAlso, take an English course as every word you misspell undermines your professional image Final Business Response / [redacted] (4000, 9, 2014/07/24) */ Hello MR [redacted] Well its not about keep them coolNot at all, first to start , its clearly for me that you just looking to make money When a client have a compline , 99% we always helping our client and try to do our best to make out client happy, either if we need to loose moneySome time you have no choice, we care for every one of our client However, we will not know if a client not happy , if he will not call and let us know Sure every one have a freedom of speech , if its true, regard your review? Sound like more that you have a problem with me and not the company But its fineI can do as much as I can doI am the one who sent you a private truck to make sure you have the items there for the babyI could hold and wait another few days till a carrier coming and I will not loose moneyBut I didn'tI want it you to receive your items About my English? Oh pleaseWhat is that to do with that? Its not your issue , take care of your issues , you sound like you have a lot Regular process of a claim is, when you call us, we sent you a claim form right away, you send us back, and we taking care of that right awayHere, you didn't give us a chance, you attack just for getting money back I was taking the whole warehouse yesterday out side, to look for those items you claimed are missing, first , the microwave , it was on the truck, I saw on the cameras I have at the warehouse, we load it on the truck And regard the pillows, I didn't see any, as far as I know, its have to be a side pillows, the one that on the sofa, we always cover as a one unit Missing items and or damages we sent a client a claim form and we take care of that Regard the estimate, there is not much I can do, long distance move is based on weight , and the estimate I have here is based of the items your wife say she is takingI have it all on a video if there is items that was not supposed to go, and they did, so sure it will cost more And officially late one day sorry for thatI try my bestI did offer you guys the direct delivery, it was just going direct to your place sir My offer to resolve that all is $ , for the one day late for the rest, like you know, out insurance is basic cents a pound, that why Your call sir Sorry again and my apologize for not be able to delivery the items faster Final Consumer Response / [redacted] (4200, 11, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Let's just close this out with no further actionI don't accept the business's proposed solution as $isn't worth being the target of this business's accusatory and hostile demeanor From the start, I'd have been happy just to have any acknowledgement of my concerns rather than denials and insultsA simple 'sorry' would have gone a long way towards repairing this relationship rather than cementing my original negative impression

Eagle moving and storage is the best! I knew about them from when I lived in San Jose , CA a few years ago- they are a highly reputable company with a long history of being awesome movers When I was looking to move this year- I was so excited to see that they have a Locations all over the Bay area Joey is the man running the show and he awesomeI spoke to him on the phone and he walked me through everything, from insurance to how the day would go to a fair estimate On the big day- a three man crew showed up and were friendly, efficient, super hard working, careful with my stuff and made me feel right at ease There was not hidden cost and they managed to turn a stressful day into a pleasant experienceI cannot recommend Eagle moving and storage enough They have a lot of experience and are just good solid folks who know what they are doing my movers was [redacted] ( this guy is amazing ) [redacted] , ***

I don't usually leave feedback but had to for Eagle moving and storage After several searches for a moving company, Eagle Moving offered us the best quotation They arrived On time The "Buena Vista" Crew got our furniture out in less than an hour Wrapped all the furniture, disassembled our bed and re set up everything in our new Home within another hour They arrived around 9am and completed everything a little before noon Amazing guys and def will use them again for any future moveThanks again for all the hard work!

I called Eagle moving and storage on Monday afternoon, needing help move some heavy items to my new house in [redacted] Being at the end of the month I figured I would have a hard time booking a moving companyAfter discussing what I needed done, [redacted] told me he could fit me in on Wednesday between 2-PMHe told me what the charge would be and I was surprised, expecting to get hit with a higher cost when they got to my homeWednesday at noon I got a Call from [redacted] telling me time changed to 1:PMAbout minutes before the time window , I got a call from [redacted] say they were on the way [redacted] , [redacted] and [redacted] showed up, looked around and started moving item into the truck, completely loaded in hoursDrove to the new house, unloaded in hour, would have been done sooner but due to a odd staircase it took a little longerThese guys were totally professional and worked quickly and hardI had no problem tipping these guysI will definitely use Eagle Moving And storage