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Eagle Pro Tech, LLC

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Reviews Eagle Pro Tech, LLC

Eagle Pro Tech, LLC Reviews (2)

We really
don't understand why she had to take it so far just to cancel her contract.
Just like Mr. [redacted] commented on her review that she called early in the
morning before the offices were open and of course instead of leaving the phone
so the answering machine to answer we forward...

the call to his cell phone, so he
can take care of the clients out of the office hours. We don't think this is
wrong, actually we believe is a good way to keep the customers in contact with
someone when we are out of the desk.
A little
bit before 10:00 am I'm guessing, she faxed us the cancelation letter and about
15 minutes later she called asking if we received the letter. Of course the
secretary answered the call and she told her that yes, we did receive the
letter. The secretary also tried to give her more options so she could stay
with us, but she did not accept them she was completely sure that she wanted to
cancel. The reason why we give our customer more is because we of course don't
want to lose them as a customer. She is a very committed customer and faithful
to us, but again she did not want us as a company anymore. She also asked if
she needed something else for her to cancel her service. the secretaries are
not in charge of cancelling any contracts so she responded with " we will
put together all your paper work, contract, cancellation letter, and any paper
that we can gather so we can proceed with the cancellation of your services by
February 1st. We will call you back in 15 minutes with an
answer." again the secretary are not in charge on cancelling contracts.
While putting together all her paper work mr. [redacted] asked "how did she
sent the letter first if she haven't called the office for the fax
number?" everyone in the office got quiet because we had no idea where she
got the fax number. 20 minutes later mr. [redacted] called Mrs. [redacted] to provide
her with more information about her contract, to tell her what was going on,
and to let her know that yes we could cancel her service but to tell her the
terms of her contract. Just like we told all of our customers, if they don't
sent us a cancellation letter 30 days before their contract expires it will be
automatically renew for another year. We do not made this up, we do not work
with something that the customer is not aware of, and we do not provide false
information. The customer is in charge on reading whatever they are signing
before signing a contract. All of them act like they never actually looked
at the contract before. We work along [redacted] and their
contract is the one we use as ours as well. They are the ones that come with
those specific details with the contract. Again if they do not read the
contract about the cancellation procedures is not our fault to tell them
exactly what the contract said when they want to cancel, and by the end they
act like they don't know what we are talking about. The first question mr.
[redacted] asked her was where she got our fax number to fax the cancellation
letter. I believe she got the question the wrong way by the way Mr. [redacted]
asked. I believe she thought he was aggravating her which he wasn't he was just
surprise about her knowing the fax number without calling us to ask for it. We
had everything ready for her cancellation, but again is our job to tell the
customer exactly what she did wrong about not calling us 30 days before her
contract expires. She thought we didn't want to cancel her contract and
got real aggressive towards Mr. [redacted] and told him that she didn't care what
we were going to do with her contract and she hanged up on him. 2 minutes later
she called him asking for a physical address and when he asked why she got
aggressive again and hanged up. 2 minutes later she texted him
saying "see you at court [redacted]." that is not the
correct manner or language to treat someone when she didn't even
let us tell her exactly what we were going to say.
The
cancelation of her contract it's already on we did not say the opposite of her
she just didn't gave us the time to explain everything the right way. She just
went the easiest way of insulting us by calling
us a family. That right there is such a racist word
for us. There is nothing wrong with a family to have a business, nothing wrong
with been illegal, nothing wrong with trying to be better as a family. She
is very rude and words like that should not even be part of the conversation
because we were talking about her contract and out of not where she put a complain
calling us that. This is not a family business we don't even look alike. We are
all coworkers working as a family just like any other company. If a person
thinks only that just because 2, 3, or 4 Latin people
working together in the same office are family that shows how
ignorant that person can be. We never disrespected her in anyway
and if she wants to cancel her contract is okay. We were okay since the day she
called because of her been a good customer, but again she did not gave us
the time to talk at all.
If
cancelling her service is what she want we will cancel it, but she
still have January payment pending which is due on the 15th. Once we
receive the payment her contract will be effectively cancel by February 1,
2016.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I will make Jan payment please send in writing cancellation of contract 
Thanks ~

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