Eagle Recovery Associates, Inc

I am rejecting this response because:
I received another call this morning from a cell phone number and have had numerous calls after the dates specified

Initial Business Response /* (1000, 5, 2015/07/24) */
*** * *** *** *** Peoria, Illinois 61604: P: *** T: *** F: ***
***
May 20,
Revdex.com of Central Illinois, Inc
*** ***
Peoria, IL
Case #: XXXXXXXX
Dear ***
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to *** *** *** *** *** Peoria, Illinois XXXXX
Without this information we would not be able to further investigate Mr/s *** claim
Once consent is obtained from Mr/s*** Eagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
*** ***
Collection Manager
Eagle Recovery Associates, Inc

Dear Dispute Resolution Department;This letter is in response to the above referenced complaintI would like to thank you for bringing this matter to our attention.In Ms***s statement, she asked for proof of where her monies were appliedAs of the date of this latter, a complete itemized
statement detailing all transaction is being mailed to her StMark's address.Further Ms***s discussed receiving a refund from ***n DentalThe itemized statement confirms that informationShe did in fact receive a refund of $in However, the account balance we have in our office stems from services received after her refund was issuedThis information is also detailed on the itemized statement we are sending out.In conclusion, if Ms*** has any further questions or concerns, please feel free to have her contact me directly at *** so that I may assist her.Respectfully,*** ***Collection managerEagle Recovery Associates, Inc

Dear Dispute Resolution Department; This letter is in response to the above referenced complaintI would like to thank you for bringing this matter to our attention It is our understanding from reviewing your correspondence, Ms***’s complaint is based solely on the fact she was
unable to reach our company via telephoneShe further stated Eagle Recovery Associates, Incdidn’t have a valid or working phone numberUnfortunately our telephone service provider did experience an outage beginning February 13th and ending on the 14thPlease know we worked diligently with our telephone service provider to get it corrected as quickly as possibleWe apologize for any inconvenience the outage may have caused our customers, including Ms***We have since reached out to Ms*** and I believe she was satisfied with our explanation and understood the service interruption was beyond our control In conclusion, if Ms***’s has any further questions or concerns, please have her contact me directly at Respectfully, *** *** Collection Manager Eagle Recovery Associates, Inc

Initial Business Response /* (1000, 5, 2016/06/10) */
Eagle Recovery Associated, Inc
W Forrest Hill Avenue: Peoria, Illinois 61604: P: 309.272.4500: T: 800.706.3210: F:
www.eaglerecovery.net
June 10,
Revdex.com of Central Illinois,
Inc
Harrison
Peoria, IL
Case #:
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at 1-309-272-or can be mailed to West Forrest Hill Avenue Peoria, Illinois
Without this information we would not be able to further investigate Ms***.'s claim
Once consent is obtained from Ms*** Eagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
***
Collection Manager
Eagle Recovery Associates, Inc

Initial Business Response /* (1000, 6, 2015/09/21) */
Eagle Recovery Associates, Inc
West Forrest Hill Avenue
Peoria, Illinois
XXX-XXX-XXXX
September 21,
Revdex.com of Central Illinois, Inc
Harrison
Peoria, IL
Case #:
XXXXXXXX
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to West Forrest Hill Avenue Peoria, Illinois
Without this information we would not be able to further investigate Ms*** claim
Once consent is obtained from Ms*** Eagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
*** ***
Collection Manager
Eagle Recovery Associates, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It sounds to me like they dont want anyone to hear their recorded phone callsIf someone did they would understand what Im saying about this company

Initial *usiness Response /* (1000, 10, 2015/05/20) */
Eagle Recovry Associates, Inc
W Forrest Hill Avenue
Peoria, Illinois XXXXX
P: 309.272.4500: T: 800.706.3210: F:
www.eaglerecovery.net
May 20,
*etter *usiness *ureau of Central Illinois, Inc
Harrison
Peoria, IL
Case #: XXXXXXXX
To Whom It May Concern;
Thank you for bringing this case to our attention
However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file
We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at 1-309-272-or can be mailed to West Forrest Hill Avenue Peoria, Illinois
Without this information we would not be able to further investigate Mr*** claim
Once consent is obtained from Mr*, Eagle Recovery Associates, Incwill address any issues still outstanding
Thank you for your continued support
*** ***
Collection Manager
Eagle Recovery Associates, Inc

February 14, 2018Revdex.com of Central Illinois, IncNUniversity AvenuePeoria, IL 61615Complaint ID # ***Dear Dispute Resolution Department;This letter is in response to the above referenced complaintI would like to thank you for bringing this matter to our attention.Our
account records indicates there were a total of three calls to the phone number mentioned in Ms***'s statementThe call history is as follows:November 8,at 12:p.mwe called and left a messageNovember 10, at 1:p.mattempted contact, no message leftNovember 21, 12:p.mattempted contact, no message leftAt 12:p.mon the 21st, Ms*** called our office and explained that she had just been assigned the phone number (in October 2017) that we were callingIn reviewing this call recording, the conversation between our representative and Ms*** was pleasant and professional on both sidesThe call ended with our representative apologizing for the inconvenience and thanking MS*** for letting us know the number was incorrectMs*** responded with, "your welcome and have a nice day"We promptly removed the number and no calls have been made to that number.One important note I think is worth mentioning, Ms*** told our representative she had been receiving many calls from debt collectors for the party we were trying to reachI can only assume the calls Ms*** is receiving are from another collection agency(s) but I can assure you these calls are not from ouroffice.In conclusion, if Ms*** has any further questions or concerns, please feel free to have her contact me directly at so that I may assist her.Respectfully,Collection Manager Eagle Recovery Associates, Inc

Initial Business Response /* (1000, 5, 2016/09/20) */
Eagle Recovery Associates, Inc.
2601 W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F: 309.272.1400
www.eaglerecovery.net
September 20, 2016
Revdex.com of Central Illinois,...

Inc.
112 Harrison
Peoria, IL XXXXX


Case #: XXXXXXXX
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention.
However, Eagle Recovery Associates, Inc. maintains compliance with the F.D.C.P.A. and is not at liberty to address this issue without first having a signed release of information on file.
We must have written consent to disclose facts of this case in writing. Written consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to [redacted] West [redacted] Hill Avenue Peoria, Illinois 61604.
Without this information we would not be able to further investigate Ms. C.B.'s claim.
Once consent is obtained from Ms.C.B. Eagle Recovery Associates, Inc. will address any issues still outstanding.
Thank you for your continued support.
[redacted]
Collection Manager
Eagle Recovery Associates, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why is there a need to have my release given, I have actively contacted the Revdex.com on this matter myself, and have given my written consent. I will await this matter being resolved. I just received a letter from Eagle and it's for a total different amount. I would like this matter resolved Ms. Marshall, as soon as possible, if you would mail me authorization to sign I will and mail back. I am appalled at all this for $58.00, when I do not owe.
Thank you
Final Business Response /* (4000, 9, 2016/09/30) */

Eagle Recovery Associates, Inc.
2601 W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F: 309.272.1400
www.eaglerecovery.net
September 28, 2016
Revdex.com of Central Illinois, Inc.
112 Harrison
Peoria, IL XXXXX


Case #: XXXXXXXX
Dear Dispute Resolution Department;
Lady B. has two accounts from Mary Greeley Medical Center which have been placed with our office for collections. The total due for both accounts is $58.00. The account information is as follows:
Eagle Acct# Original Creditor acct # Balance Date of Service
XXXXXXX XXXXXXX $22.97 07-20-2012
XXXXXXX XXXXXXX $35.03 07-25-2012
The beginning balance of account XXXXXXX was $7237.12 after payments and adjustments of $7214.15 there is a remaining balance due of $22.97. The last payment of $15.00 was received on February 16, 2016.
The beginning balance on account XXXXXXX was $626.00 after payments and adjustments the remaining balance due is $35.03. The last payment of $15.00 was received on June 2, 2014.
If payment has been made please provide a copy of the cancelled check or receipt showing payment was made so we may update your accounts accordingly.
We will mail a copy of the original bill directly to Lady B.
If you have additional questions do not hesitate to contact me directly.
Thank you,
[redacted]
Collection Manager
Eagle Recovery Associates, Inc.
P 309.272.4509
F 309.272.1400
Final Consumer Response /* (4200, 11, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a matter that has been resolved by my parent's a while ago, I have done all this company has requested. I want my account zeroed out.
Thank you

Initial Business Response /* (1000, 5, 2015/10/19) */
Eagle Recovery Associate, Inc.
[redacted] W [redacted]
Peoria, Illinois 61604
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
October 19, 2015
Revdex.com of Central Illinois, Inc.
112 Harrison
Peoria, IL 61602

...


Case #: XXXXXXXX
Dear Dispute Resolution Department;
Thank you for bringing this case to our attention.
However, Eagle Recovery Associates, Inc. maintains compliance with the F.D.C.P.A. and is not at liberty to address this issue without first having a signed release of information on file.
We must have written consent to disclose facts of this case in writing. Written consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to [redacted] Avenue Peoria, Illinois 61604.
Without this information we would not be able to further investigate Mr. [redacted] claim.
Once consent is obtained from Mr. [redacted] Eagle Recovery Associates, Inc. will address any issues still outstanding.
Thank you for your continued support.
[redacted]
Collection Manager
Eagle Recovery Associates, Inc.

Initial Business Response /* (1000, 5, 2015/05/20) */
Eagle Recovery Associates, Inc.
2601 W Forrest Hill Avenue
Peoria, Illinois XXXXX
P: 309.272.4500: T: 800.706.3210: F: 309.272.1400
www.eaglerecovery.net
May 20, 2015
Revdex.com of Central Illinois,...

Inc.
112 Harrison
Peoria, IL 61602


Case #: XXXXXXXX
Dear Ms. [redacted]
Thank you for bringing this case to our attention.
However, Eagle Recovery Associates, Inc. maintains compliance with the F.D.C.P.A. and is not at liberty to address this issue without first having a signed release of information on file.
We must have written consent to disclose facts of this case in writing. Written consent can be faxed directly to our office at 1-309-272-1400 or can be mailed to 2601 West Forrest Hill Avenue Peoria, Illinois 61604.
Without this information we would not be able to further investigate Ms. [redacted] claim.
Once consent is obtained from Ms. ** Eagle Recovery Associates, Inc. will address any issues still outstanding.
Thank you for your continued support.
[redacted]
Collection Manager
Eagle Recovery Associates, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID**OT accept the response from the business.)
I have faxed a letter of consent to Eagle Recovery at the fax number they provided. I would like to include additional information to be considered as part of my complaint. The additional information is information I've already shared with the representatives I spoke with at Eagle Recovery. How shall I submit the additional information?
Final Business Response /* (1000, 19, 2015/07/08) */
Eagle Recovery Associates, Inc.
2601 West Forrest Hill Ave
Peoria,Il 61604
XXX-XXX-XXXX
July 7, 2015
Revdex.com of Central Illinois, Inc.
112 Harrison
Peoria, IL 61602


Case #: XXXXXXXX
Dear Ms. [redacted]
Thank you for bringing this case to our attention. This is in response to Ms.**'s most recent letters dated July 1, 2015. The fax correspondence received today was inclusive of a fax cover sheet and a memo type letter giving Eagle Recovery consent to disclose information to the Central Illinois Revdex.com. Although the date indicated on the letter is May 22, 2015 the fax time / date stamp indicates only today's date. Let it be known Eagle is responding as soon as proper documentation was received.
Ms.**'s chief complaint was she felt she didn't have the opportunity to make payment arrangements on her account which totals $1056.93. This account has been delinquent since Jan 2014 and in collections since February 2015. There have been no payments received on this account. Ms.** has had eighteen month to effect a reasonable payment arrangement. We are willing to work with Ms.** but we can not extend it out as long as she is asking.
I have requested in all previous communications to Ms.**, which came to me through the bureau, for a call to discuss this account about possible arrangements. This must be discussed before we can come to an amicable conclusion. Although Ms.** has extended to us the offer to text or Email Company policies prohibit these types of communication due to privacy concerns.
I extend again to Ms.** the opportunity to contact me directly to secure a reasonable payment arrangement. My phone number is XXX-XXX-XXXX. This is my direct line.
Thank you for your continued support.
[redacted]
Collection Manager
Eagle Recovery Associates, Inc.
::
Final Consumer Response /* (2000, 21, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As I stated in every communication I have had with Eagle Recovery, my husband was unemployed for the better part of 3 years, without any type of income. This made it impossible for us to make any type of payment arrangements. As soon as he got a job in December, we got to work repaying our debts. I contacted Eagle Recovery and was completely honest about our situation. The representatives I spoke to were rude, mean spirited and demeaning and made no attempt to "work with" me. I will contact Ms. [redacted] than see what, if anything, can be done.

Complaint ID# [redacted]Dear Sirs;This letter is in response to the above referenced complaint dated June 5, 2017.  I would like to thank you for bringing this matter to our attention. In reviewing the customer's statement included with your letter, Mr. [redacted] stated he didn't recall...

receiving any notices regarding his account.  As we are the third agency to handle these accounts, I can't specifically provide dates statements were sent prior to us receiving the accounts.  However Eagle sent the first letters (which includes the validation notification) on April 11, 2017 on one account and May 10th on the other two.  We will be forwarding validation for all three accounts currently in our office as soon as we receive them.  After the validation has been sent to Mr. [redacted], we will cease further contact per his request.  If however Mr. [redacted] would like to discuss his accounts, I would be happy to assist him directly.  It is unfortunate Mr. [redacted] felt his experience with Eagle Recovery wasn't positive and if given the opportunity I will work diligently to turn that around. In conclusion, I would like to apologize to Mr. [redacted] for an inconvenience he may have experienced over this matter.  If Mr. [redacted] has any further questions or concerns, please have him contact me directly at [redacted] or toll free at [redacted] ext. [redacted]. Respectfully, [redacted]Collection Manager