Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Eagle Recovery Associate, Inc [redacted] W [redacted] Peoria, Illinois Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX October 19, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Case #: XXXXXXXX Dear Dispute Resolution Department; Thank you for bringing this case to our attention However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to [redacted] Avenue Peoria, Illinois Without this information we would not be able to further investigate Mr [redacted] claim Once consent is obtained from Mr [redacted] Eagle Recovery Associates, Incwill address any issues still outstanding Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc
Initial Business Response / [redacted] (1000, 5, 2016/09/20) */ Eagle Recovery Associates, Inc W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F: www.eaglerecovery.net September 20, Revdex.com of Central Illinois, Inc Harrison Peoria, IL XXXXX Case #: XXXXXXXX Dear Dispute Resolution Department; Thank you for bringing this case to our attention However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to [redacted] West [redacted] Hill Avenue Peoria, Illinois Without this information we would not be able to further investigate MsC.B.'s claim Once consent is obtained from Ms.C.BEagle Recovery Associates, Incwill address any issues still outstanding Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why is there a need to have my release given, I have actively contacted the Revdex.com on this matter myself, and have given my written consentI will await this matter being resolvedI just received a letter from Eagle and it's for a total different amountI would like this matter resolved MsMarshall, as soon as possible, if you would mail me authorization to sign I will and mail backI am appalled at all this for $58.00, when I do not owe Thank you Final Business Response / [redacted] (4000, 9, 2016/09/30) */ Eagle Recovery Associates, Inc W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F: www.eaglerecovery.net September 28, Revdex.com of Central Illinois, Inc Harrison Peoria, IL XXXXX Case #: XXXXXXXX Dear Dispute Resolution Department; Lady Bhas two accounts from Mary Greeley Medical Center which have been placed with our office for collectionsThe total due for both accounts is $The account information is as follows: Eagle Acct# Original Creditor acct # Balance Date of Service XXXXXXX XXXXXXX $07-20- XXXXXXX XXXXXXX $07-25- The beginning balance of account XXXXXXX was $after payments and adjustments of $there is a remaining balance due of $The last payment of $was received on February 16, The beginning balance on account XXXXXXX was $after payments and adjustments the remaining balance due is $The last payment of $was received on June 2, If payment has been made please provide a copy of the cancelled check or receipt showing payment was made so we may update your accounts accordingly We will mail a copy of the original bill directly to Lady B If you have additional questions do not hesitate to contact me directly Thank you, [redacted] Collection Manager Eagle Recovery Associates, Inc P F Final Consumer Response / [redacted] (4200, 11, 2016/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a matter that has been resolved by my parent's a while ago, I have done all this company has requestedI want my account zeroed out Thank you
Complaint ID# [redacted] Dear Sirs;This letter is in response to the above referenced complaint dated June 5, I would like to thank you for bringing this matter to our attentionIn reviewing the customer's statement included with your letter, Mr [redacted] stated he didn't recall receiving any notices regarding his account As we are the third agency to handle these accounts, I can't specifically provide dates statements were sent prior to us receiving the accounts However Eagle sent the first letters (which includes the validation notification) on April 11, on one account and May 10th on the other two We will be forwarding validation for all three accounts currently in our office as soon as we receive them After the validation has been sent to Mr***, we will cease further contact per his request If however Mr [redacted] would like to discuss his accounts, I would be happy to assist him directly It is unfortunate Mr [redacted] felt his experience with Eagle Recovery wasn't positive and if given the opportunity I will work diligently to turn that aroundIn conclusion, I would like to apologize to Mr [redacted] for an inconvenience he may have experienced over this matter If Mr [redacted] has any further questions or concerns, please have him contact me directly at [redacted] or toll free at [redacted] ext***Respectfully, [redacted] Collection Manager
Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Eagle Recovery Associates, Inc W Forrest Hill Avenue Peoria, Illinois XXXXX P: 309.272.4500: T: 800.706.3210: F: www.eaglerecovery.net May 20, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Case #: XXXXXXXX Dear Ms [redacted] Thank you for bringing this case to our attention However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at 1-309-272-or can be mailed to West Forrest Hill Avenue Peoria, Illinois Without this information we would not be able to further investigate Ms [redacted] claim Once consent is obtained from Ms [redacted] Eagle Recovery Associates, Incwill address any issues still outstanding Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID**OT accept the response from the business.) I have faxed a letter of consent to Eagle Recovery at the fax number they providedI would like to include additional information to be considered as part of my complaintThe additional information is information I've already shared with the representatives I spoke with at Eagle RecoveryHow shall I submit the additional information? Final Business Response / [redacted] (1000, 19, 2015/07/08) */ Eagle Recovery Associates, Inc West Forrest Hill Ave Peoria,Il XXX-XXX-XXXX July 7, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Case #: XXXXXXXX Dear Ms [redacted] Thank you for bringing this case to our attentionThis is in response to Ms.**'s most recent letters dated July 1, The fax correspondence received today was inclusive of a fax cover sheet and a memo type letter giving Eagle Recovery consent to disclose information to the Central Illinois Revdex.comAlthough the date indicated on the letter is May 22, the fax time / date stamp indicates only today's dateLet it be known Eagle is responding as soon as proper documentation was received Ms.**'s chief complaint was she felt she didn't have the opportunity to make payment arrangements on her account which totals $This account has been delinquent since Jan and in collections since February There have been no payments received on this accountMs[redacted] has had eighteen month to effect a reasonable payment arrangementWe are willing to work with Ms[redacted] but we can not extend it out as long as she is asking I have requested in all previous communications to Ms.**, which came to me through the bureau, for a call to discuss this account about possible arrangementsThis must be discussed before we can come to an amicable conclusionAlthough Ms[redacted] has extended to us the offer to text or Email Company policies prohibit these types of communication due to privacy concerns I extend again to Ms[redacted] the opportunity to contact me directly to secure a reasonable payment arrangementMy phone number is XXX-XXX-XXXXThis is my direct line Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc :: Final Consumer Response / [redacted] (2000, 21, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) As I stated in every communication I have had with Eagle Recovery, my husband was unemployed for the better part of years, without any type of incomeThis made it impossible for us to make any type of payment arrangementsAs soon as he got a job in December, we got to work repaying our debtsI contacted Eagle Recovery and was completely honest about our situationThe representatives I spoke to were rude, mean spirited and demeaning and made no attempt to "work with" meI will contact Ms [redacted] than see what, if anything, can be done
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Eagle Recovery Associate, Inc [redacted] W [redacted] Peoria, Illinois Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX October 19, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Case #: XXXXXXXX Dear Dispute Resolution Department; Thank you for bringing this case to our attention However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to [redacted] Avenue Peoria, Illinois Without this information we would not be able to further investigate Mr [redacted] claim Once consent is obtained from Mr [redacted] Eagle Recovery Associates, Incwill address any issues still outstanding Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc
Initial Business Response / [redacted] (1000, 5, 2016/09/20) */ Eagle Recovery Associates, Inc W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F: www.eaglerecovery.net September 20, Revdex.com of Central Illinois, Inc Harrison Peoria, IL XXXXX Case #: XXXXXXXX Dear Dispute Resolution Department; Thank you for bringing this case to our attention However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at X-XXX-XXX-XXXX or can be mailed to [redacted] West [redacted] Hill Avenue Peoria, Illinois Without this information we would not be able to further investigate MsC.B.'s claim Once consent is obtained from Ms.C.BEagle Recovery Associates, Incwill address any issues still outstanding Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why is there a need to have my release given, I have actively contacted the Revdex.com on this matter myself, and have given my written consentI will await this matter being resolvedI just received a letter from Eagle and it's for a total different amountI would like this matter resolved MsMarshall, as soon as possible, if you would mail me authorization to sign I will and mail backI am appalled at all this for $58.00, when I do not owe Thank you Final Business Response / [redacted] (4000, 9, 2016/09/30) */ Eagle Recovery Associates, Inc W Forrest Hill Avenue: Peoria, Illinois XXXXX: P: 309.272.4500: T: 800.706.3210: F: www.eaglerecovery.net September 28, Revdex.com of Central Illinois, Inc Harrison Peoria, IL XXXXX Case #: XXXXXXXX Dear Dispute Resolution Department; Lady Bhas two accounts from Mary Greeley Medical Center which have been placed with our office for collectionsThe total due for both accounts is $The account information is as follows: Eagle Acct# Original Creditor acct # Balance Date of Service XXXXXXX XXXXXXX $07-20- XXXXXXX XXXXXXX $07-25- The beginning balance of account XXXXXXX was $after payments and adjustments of $there is a remaining balance due of $The last payment of $was received on February 16, The beginning balance on account XXXXXXX was $after payments and adjustments the remaining balance due is $The last payment of $was received on June 2, If payment has been made please provide a copy of the cancelled check or receipt showing payment was made so we may update your accounts accordingly We will mail a copy of the original bill directly to Lady B If you have additional questions do not hesitate to contact me directly Thank you, [redacted] Collection Manager Eagle Recovery Associates, Inc P F Final Consumer Response / [redacted] (4200, 11, 2016/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a matter that has been resolved by my parent's a while ago, I have done all this company has requestedI want my account zeroed out Thank you
Complaint ID# [redacted] Dear Sirs;This letter is in response to the above referenced complaint dated June 5, I would like to thank you for bringing this matter to our attentionIn reviewing the customer's statement included with your letter, Mr [redacted] stated he didn't recall receiving any notices regarding his account As we are the third agency to handle these accounts, I can't specifically provide dates statements were sent prior to us receiving the accounts However Eagle sent the first letters (which includes the validation notification) on April 11, on one account and May 10th on the other two We will be forwarding validation for all three accounts currently in our office as soon as we receive them After the validation has been sent to Mr***, we will cease further contact per his request If however Mr [redacted] would like to discuss his accounts, I would be happy to assist him directly It is unfortunate Mr [redacted] felt his experience with Eagle Recovery wasn't positive and if given the opportunity I will work diligently to turn that aroundIn conclusion, I would like to apologize to Mr [redacted] for an inconvenience he may have experienced over this matter If Mr [redacted] has any further questions or concerns, please have him contact me directly at [redacted] or toll free at [redacted] ext***Respectfully, [redacted] Collection Manager
Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Eagle Recovery Associates, Inc W Forrest Hill Avenue Peoria, Illinois XXXXX P: 309.272.4500: T: 800.706.3210: F: www.eaglerecovery.net May 20, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Case #: XXXXXXXX Dear Ms [redacted] Thank you for bringing this case to our attention However, Eagle Recovery Associates, Incmaintains compliance with the F.D.C.P.Aand is not at liberty to address this issue without first having a signed release of information on file We must have written consent to disclose facts of this case in writingWritten consent can be faxed directly to our office at 1-309-272-or can be mailed to West Forrest Hill Avenue Peoria, Illinois Without this information we would not be able to further investigate Ms [redacted] claim Once consent is obtained from Ms [redacted] Eagle Recovery Associates, Incwill address any issues still outstanding Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID**OT accept the response from the business.) I have faxed a letter of consent to Eagle Recovery at the fax number they providedI would like to include additional information to be considered as part of my complaintThe additional information is information I've already shared with the representatives I spoke with at Eagle RecoveryHow shall I submit the additional information? Final Business Response / [redacted] (1000, 19, 2015/07/08) */ Eagle Recovery Associates, Inc West Forrest Hill Ave Peoria,Il XXX-XXX-XXXX July 7, Revdex.com of Central Illinois, Inc Harrison Peoria, IL Case #: XXXXXXXX Dear Ms [redacted] Thank you for bringing this case to our attentionThis is in response to Ms.**'s most recent letters dated July 1, The fax correspondence received today was inclusive of a fax cover sheet and a memo type letter giving Eagle Recovery consent to disclose information to the Central Illinois Revdex.comAlthough the date indicated on the letter is May 22, the fax time / date stamp indicates only today's dateLet it be known Eagle is responding as soon as proper documentation was received Ms.**'s chief complaint was she felt she didn't have the opportunity to make payment arrangements on her account which totals $This account has been delinquent since Jan and in collections since February There have been no payments received on this accountMs[redacted] has had eighteen month to effect a reasonable payment arrangementWe are willing to work with Ms[redacted] but we can not extend it out as long as she is asking I have requested in all previous communications to Ms.**, which came to me through the bureau, for a call to discuss this account about possible arrangementsThis must be discussed before we can come to an amicable conclusionAlthough Ms[redacted] has extended to us the offer to text or Email Company policies prohibit these types of communication due to privacy concerns I extend again to Ms[redacted] the opportunity to contact me directly to secure a reasonable payment arrangementMy phone number is XXX-XXX-XXXXThis is my direct line Thank you for your continued support [redacted] Collection Manager Eagle Recovery Associates, Inc :: Final Consumer Response / [redacted] (2000, 21, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) As I stated in every communication I have had with Eagle Recovery, my husband was unemployed for the better part of years, without any type of incomeThis made it impossible for us to make any type of payment arrangementsAs soon as he got a job in December, we got to work repaying our debtsI contacted Eagle Recovery and was completely honest about our situationThe representatives I spoke to were rude, mean spirited and demeaning and made no attempt to "work with" meI will contact Ms [redacted] than see what, if anything, can be done