Any items that we pick up from a customers home is thoroughly inspected inside the homeIf there is any sign of bed bugs we leave the product in the homeBefore the item comes back into the store it is sprayed with chemicals and then documentedBefore an item is placed on the floor it is sprayed
againWe are also inspected by the State concerning our practiceWe are thorough in our inspections and practicesWe also provide training or every employee. Our customer received our item on 11/14/Her complaint came to us after she paid out her item and almost months after she initially received her item. Bed bugs could be residing anywhere in the community and it's very hard to pinpoint where you got bed bugs from
The customer came in and looked at all model's of mattresses that we had displayedAll at different price pointsThe one they decided on was listed at 20.99/week for weeks for a day same as cash price of $The other that was very closely located to this one was listed at 16.99/week
at weeks and a days same as cash price of $It sounds like there was some misunderstanding of these prices and I offered them the ability to change to the product with the lower price, return the merchandise entirely, or keep what they have at the price that they signed the contract for (20.99/week at weeks or $819.99)This is excluding the price of the frame which is included for a $2.00/week up chargeThe customer agreed to keep the one that he had, but said he would be contacting youThen he also said he would be paying all of it in the days same as cash time frameWe have a signed contract by both parties for the correct price of the merchandiseOur contract does allow them to terminate the contract at anytime with no other obligation other than unpaid rent up to the date of returnThanks and let me know if I can be of further help
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The receipt shown in the picture is a suspended sale receipt. The contract was not finalized nor was it typed up at the time. The contract is depicted correctly as was the price card with out the frame. The frame was an additional 2.00 as depicted in the contract. The flyer does not show the actual product the customer purchased. The 2 models shown are different than what the customer had agreed upon. Also the company owner has talked to the customer and come to agreement that he received what he agreed to, and we would be willing to swap out anything he is not comfortable with, along with the company pricing. I (the store manager) have also spoke directly with the customer and was led to believe all was in agreement and he indicated wanting to pay off the 120 days same as cash price in the prescribed time.
[redacted] came in looking for a new mattress. They told us that their house had been treated for bed bugs and had a clean bill. I explained to her that per our contract if there were any issues she would be locked into the contract under the risk of loss clause. We did not have a new mattress...
and called the customer to see if we could deliver them a slightly used mattress and we would put it in a brand new bed bug casing. They agreed. We delivered the mattress which was absolutely free of bugs and at the house, and inside our truck, put a brand new bed bug casing on it. Then delivered it to the house. Then the customer called us to tell us that we had caused her to have bed bugs. This is absolutely impossible the way that the delivery happened. I believe this customer is trying to get an already existing problem fixed by someone else. We are checked quarterly by the state and our last inspection was found to be very positive and we had no issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I have included the advertised price, my receipt and their contract and The tag on the merchandise that [redacted] had flipped around for my significant other. All I want them to do is hold up to their contract of the 899.99. If they want us to pay tax on that price the price plus tax needs to be added there in numerical order in which it's not. I still would like them investigated even if they finally pick a same as cash price.
Regards,
[redacted]
Any items that we pick up from a customers home is thoroughly inspected inside the homeIf there is any sign of bed bugs we leave the product in the homeBefore the item comes back into the store it is sprayed with chemicals and then documentedBefore an item is placed on the floor it is sprayed
againWe are also inspected by the State concerning our practiceWe are thorough in our inspections and practicesWe also provide training or every employee. Our customer received our item on 11/14/Her complaint came to us after she paid out her item and almost months after she initially received her item. Bed bugs could be residing anywhere in the community and it's very hard to pinpoint where you got bed bugs from
The customer came in and looked at all model's of mattresses that we had displayedAll at different price pointsThe one they decided on was listed at 20.99/week for weeks for a day same as cash price of $The other that was very closely located to this one was listed at 16.99/week
at weeks and a days same as cash price of $It sounds like there was some misunderstanding of these prices and I offered them the ability to change to the product with the lower price, return the merchandise entirely, or keep what they have at the price that they signed the contract for (20.99/week at weeks or $819.99)This is excluding the price of the frame which is included for a $2.00/week up chargeThe customer agreed to keep the one that he had, but said he would be contacting youThen he also said he would be paying all of it in the days same as cash time frameWe have a signed contract by both parties for the correct price of the merchandiseOur contract does allow them to terminate the contract at anytime with no other obligation other than unpaid rent up to the date of returnThanks and let me know if I can be of further help
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The receipt shown in the picture is a suspended sale receipt. The contract was not finalized nor was it typed up at the time. The contract is depicted correctly as was the price card with out the frame. The frame was an additional 2.00 as depicted in the contract. The flyer does not show the actual product the customer purchased. The 2 models shown are different than what the customer had agreed upon. Also the company owner has talked to the customer and come to agreement that he received what he agreed to, and we would be willing to swap out anything he is not comfortable with, along with the company pricing. I (the store manager) have also spoke directly with the customer and was led to believe all was in agreement and he indicated wanting to pay off the 120 days same as cash price in the prescribed time.
[redacted] came in looking for a new mattress. They told us that their house had been treated for bed bugs and had a clean bill. I explained to her that per our contract if there were any issues she would be locked into the contract under the risk of loss clause. We did not have a new mattress...
and called the customer to see if we could deliver them a slightly used mattress and we would put it in a brand new bed bug casing. They agreed. We delivered the mattress which was absolutely free of bugs and at the house, and inside our truck, put a brand new bed bug casing on it. Then delivered it to the house. Then the customer called us to tell us that we had caused her to have bed bugs. This is absolutely impossible the way that the delivery happened. I believe this customer is trying to get an already existing problem fixed by someone else. We are checked quarterly by the state and our last inspection was found to be very positive and we had no issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I have included the advertised price, my receipt and their contract and The tag on the merchandise that [redacted] had flipped around for my significant other. All I want them to do is hold up to their contract of the 899.99. If they want us to pay tax on that price the price plus tax needs to be added there in numerical order in which it's not. I still would like them investigated even if they finally pick a same as cash price.
Regards,
[redacted]