Eagle Ridge Apartments

Complaint: [redacted] I am rejecting this response because: I absolutely do not accept this responseThis is quite frankly a bold faced lieI think that this company needs to get their communication skills in management re adjustedThe on site manager at the time advised us that we can leave thE apartment one month early and that it would not be a problem because we had already found a new place to rent beginning in MayI was absolutely never called or sent any letters I know that the management office has my correct number because they have called me beforeAny time that I have tried to resolve an issue with this management team it has been unprofessional and uncurtiousi am honestly done trying to resolve this in a nice manner so if some resolution is not offered I will be speaking with my attorney and taking legal action to get this correctedmanagment should not have given us the okay to vacate a month early saying "it's okay we can find someone to move in right away" if they were going to turn around and charge us for a full months rent, even after we turned in our keys! Like I said if I am not contacted with a resolution to this matter then I will be seeing you guys in court Regards, [redacted] ***

[redacted] Mr. [redacted] , We are aware that the complainant remains unsatisfied with our response, but our position has not changed. The onsite management team dealt solely with Mr. [redacted] in this matter. Attached are the notice to vacate as well as forwarding address information that Mr. [redacted] provided. It is unfortunate that Mrs. [redacted] is not accepting of our response. An agreement to vacate early without fees was not authorized or given. Respectfully, Jacquelyn G [redacted] l Resident Relations CoordinatorFogelman Management Group6060 Poplar Avenue Suite 200 | Memphis, TN 38119

Complaint: ***
I am rejecting this response because:This business practice is unethicalAnd the managment team is still lyingThey did tell my ex that we can vacate a month early and it would not be a problem and we did turn in our keys at the BEGINIG not the end of the monthAs the respondent just admitted they dealt solely with my Ex husbandSo I am not seeing how it is ethical to not make me aware of any of the charges brought up in my name and then sending it off to collections without ever contacting meSince this is clearly not going to be resolved in a civil and ethical manner I am going to seek legal action moving forward.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This business practice is unethicalAnd the managment team is still lyingThey did tell my ex that we can vacate a month early and it would not be a problem and we did turn in our keys at the BEGINIG not the end of the monthAs the respondent just admitted they dealt solely with my Ex husbandSo I am not seeing how it is ethical to not make me aware of any of the charges brought up in my name and then sending it off to collections without ever contacting meSince this is clearly not going to be resolved in a civil and ethical manner I am going to seek legal action moving forward.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/12/14) */
Steven contacted our office regarding the issueWe contacted the collection company, the company closed the file, and no reports were sent to any credit reporting bureausWe apologized and reassured Steven that it was resolved
Initial
Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** requires written documentation as set forth in the Desired Resolution section from all parties involved
And, furthermore, the name being used by hunter warfield in not *** I am not *** I require them to correspond with me using my correct name please, ***
Final Business Response /* (4000, 9, 2015/12/17) */
I have forwarded written correspondence via usps - with incorrect spelling of his name and will forward written verification with corrected spelling by the end of business on 12-19-

*** *** *** ***
*** *** ***
*** *** *** *** *** ** *** **
*** *** ** ***
The lease expiration for Mrand Mrs*** was June 9th A notice to vacate form was submitted to
the onsite office on April 8th, The date given to actually vacate the unit was June 9th, The ***’s vacated the unit on May 22, There was a failure to pay May’s rent, trash, sewage or water prior to vacating the property The additional charges for cleaning were warranted due to unit not being cleaned prior to vacating All charges were communicated in writing to the forwarding address they provided on their notice Several phone attempts were made to settle this matter with the last ending in the complainant hanging up on the manager This account has since been turned over to collections All charges are valid and do not require an adjustment Respectfully, Jacquelyn G*** l Resident Relations CoordinatorFogelman Management GroupPoplar Avenue Suite | Memphis, TN 38119fogelman-management.com

Ms***,
I am contacting you in response to the complaint received on July 21st (ID#***)I spoke to the Assistant Manager of the Eagle Ridge Apartments, Ms*** ***, and she notified me that she spoke to Ms*** regarding her complaintMs*** moved out of the
property March 31st, and her move out statement was processed at this timeHer total damages due were $for cleaning kitchen items and carpet cleaningShe had a $security deposit on hand, so the remaining balance was due within days of move-outHer move out statement was mailed to *** ***, *** ***, TX, *** the week of April 4th, When the payment was not received by the due date it was sent to our collection agency, National Credit SystemsOnce our accounts are turned over to the collection agency they are responsible for receiving payment and sending balance due back to the propertyThey will also remove the debt from Ms***'s credit within days of payment in fullWe appreciate her willingness to pay, it just needs to be to National Credit Systems so they can update her credit report
If you have any further questions please do not hesitate to contact meOur office number is ###-###-####You may also contact me by e-mail (***@***.com)
Thank you for your assistance with this matter,
*** ***

Complaint: ***
I am rejecting this response because:I absolutely do not accept this responseThis is quite frankly a bold faced lieI think that this company needs to get their communication skills in management re adjustedThe on site manager at the time advised us that we can leave thE apartment one month early and that it would not be a problem because we had already found a new place to rent beginning in MayI was absolutely never called or sent any letters I know that the management office has my correct number because they have called me beforeAny time that I have tried to resolve an issue with this management team it has been unprofessional and uncurtiousi am honestly done trying to resolve this in a nice manner so if some resolution is not offered I will be speaking with my attorney and taking legal action to get this corrected.managment should not have given us the okay to vacate a month early saying "it's okay we can find someone to move in right away" if they were going to turn around and charge us for a full months rent, even after we turned in our keys! Like I said if I am not contacted with a resolution to this matter then I will be seeing you guys in court.
Regards,
*** ***

[redacted]
The lease expiration for Mr. and Mrs. [redacted] was June 9th 2015.  A notice to vacate form was submitted to the onsite...

office on April 8th, 2015.  The date given to actually vacate the unit was June 9th, 2015.  The [redacted]’s vacated the unit on May 22, 2015.  There was a failure to pay May’s rent, trash, sewage or water prior to vacating the property.  The additional charges for cleaning were warranted due to unit not being cleaned prior to vacating.  All charges were communicated in writing to the forwarding address they provided on their notice.  Several phone attempts were made to settle this matter with the last ending in the complainant hanging up on the manager.  This account has since been turned over to collections.  All charges are valid and do not require an adjustment.    Respectfully, Jacquelyn G[redacted] l Resident Relations CoordinatorFogelman Management Group6060 Poplar Avenue Suite 200 | Memphis, TN  38119fogelman-management.com

[redacted]
Mr. [redacted], We are aware that the complainant  remains unsatisfied with our response, but our position has not changed.  The onsite management team dealt solely with  Mr. [redacted] in this matter.   Attached are the notice to vacate as well as forwarding address information that Mr. [redacted] provided.  It is unfortunate that Mrs. [redacted] is not accepting of our response. An agreement to vacate early without fees was not authorized or given. Respectfully, Jacquelyn G[redacted] l Resident Relations CoordinatorFogelman Management Group6060 Poplar Avenue Suite 200 | Memphis, TN  38119

[redacted]
[redacted]
[redacted]
[redacted]
Mr. [redacted], We are aware that the complainant  remains unsatisfied with our response, but our position has not changed.  The onsite management team dealt solely with  Mr. [redacted] in this matter.   Attached are the notice to vacate as well as forwarding address information that Mr. [redacted] provided.  It is unfortunate that Mrs. [redacted] is not accepting of our response. An agreement to vacate early without fees was not authorized or given. Respectfully, Jacquelyn G[redacted] l Resident Relations CoordinatorFogelman Management Group6060 Poplar Avenue Suite 200 | Memphis, TN  38119

Complaint: [redacted]
I am rejecting this response because:
I absolutely do not accept this response. This is quite frankly a bold faced lie. I think that this company needs to get their communication skills in management re adjusted. The on site manager at the time advised us that we can leave thE apartment one month early and that it would not be a problem because we had already found a new place to rent beginning in May. I was absolutely never called or sent any letters I know that the management office has my correct number because they have called me before. Any time that I have tried to resolve an issue with this management team it has been unprofessional and uncurtious. I am honestly done trying to resolve this in a nice manner so if some resolution is not offered I will be speaking with my attorney and taking legal action to get this corrected.
managment should not have given us the okay to vacate a month early saying "it's okay we can find someone to move in right away" if they were going to turn around and charge us for a full months rent, even after we turned in our keys!  
Like I said if I am not contacted with a resolution to this matter then I will be seeing you guys in court. 
Regards,
[redacted]