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Eagle Ridge Resort at Lutsen Mountains

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Eagle Ridge Resort at Lutsen Mountains Reviews (1)

Initial Business Response /* (1000, 21, 2015/10/06) */
This guest was unhappy with their stay so we willingly refunded them in full. Unfortunately we are not able to reimburse them for gas money.
Initial Consumer Rebuttal /* (3000, 23, 2015/10/06) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
We spent hours getting ready for a fun few days up north to go biking. We came up after a 5 hour drive to find the restaurant closed. We couldn't sleep due to a broken bed and so the next day we were exhausted and had to drive back home another 6 hours in the car with bikes in tow to get some rest in a comfortable bed at honme. The resort offered no new room with a bed that wasn't broken and the relaxing time up north turned into a exhausting time for both my husband and myself. I have heard from others after we got home that they had also experienced issues at this very expensive resort. I would think that at $275 per night a broken bed would not be the level of service expected but maybe I'm wrong. If this was my business I'd want my customers to walk away happy and with good memories but maybe the owners are more concerned with profits over people. I'm still expecting Eagle Ridge Resort to make this right.

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Address: 445 Ski Hill Rd, Lutsen, Minnesota, United States, 55612

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