Eagle Roofing Products

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me In regards to North Freeway Hyundai's response to my complaint, I accept their offer to pay for hour of diagnostic (to prove actual mileage), and repair costs of up to no more than $at a repair shop of my choiceIn closing, I did want to address the colorful character assassination of me that the dealership included in their responseFrom the style of the response, there seems to be a great many misunderstandings (and judgements!) about me personallyI was very clear about my situationI had flown into Houston from a month long volunteer project in [redacted] , and my plan was to purchase a vehicle in Houston upon arrival, before setting out to drive cross country to my home state of [redacted] I found the [redacted] online before arriving in Houston and once I landed I called the dealershipI told them of my interest in the car and asked if it was possible to be picked upI was told that yes, it was possible to pick up a potential buyer, and that it happened all the timeThe statement made in the response about MrG [redacted] offering to take me anywhere I wanted to go in the city is pure nonsenseObviously I called the dealership whom had the car I was interested in purchasing--not for a free cab rideMrG [redacted] full of questions (most likely in an understandable attempt at breaking the ice), asked me why I had "no hair," at which point I told him about the experiences I had been through in [redacted] I, as well as a few other volunteers, caught lice, and unfortunately my case was so bad that I ended up having to shave my head(while this is neither here nor there as far as what my complaint is actually about--damage to my vehicle and lack of customer service on the part of the dealership--the response North Freeway Hyundai has provided is shockingly discriminatory and makes me sound like a dishonest, unsavory person)I was not "stuck in a landfill," as was writtenI expressed to MrG [redacted] that I thought [redacted] was like a landfillStatements like these that have been taken out of context are examples of the communication difficulties I have had with this dealershipMrG [redacted] was also fully aware that my cellular phone had been stolen in [redacted] , and that is why I called either using my computer (through google) or from "borrowed phones" from whomever was nice enough to let me use oneThis isn't all that uncommon, yet, for whatever reason, this was also an aspect of doing business with me that the dealership seemed to latch on to and insinuate in their response that I am of dishonest and sketchy characterLast but not least, I never asked for a hotel room or a restaurant gift cardBoth were offered to me, and I accepted themAlso, the response insinuates that my debit card was rejected for lack of fundsThe reality is that my [redacted] (as the sales manager informed me that very day that "most ***s") have a limit on daily withdrawlsMy ***'s limit was $3,000, which is why the payment of $8,was deniedThere was no issue the next morning when I called my [redacted] and asked them to issue a cashier's check for the full amountI would caution against making statements such as the ones that have been made against me by North Freeway HyundaiUnder the law, they have very clear names: discrimination and character slanderWhy they would risk writing such things about a customer in a formal document is beyond my comprehension!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I accept your apologies however I don’t agree with your answer, because as a consequence I bought new tires Your service stated that my alignment would be checkedYou did not inform me then that your machine to test alignment did not function An executive of Hyundai wrote me that this included service of checking my alignmentIt was not functioning at the time of my appointmentNo one told me that it was not done You told me,” We are the only Hyundai store in the city of Houston with a free alignment checking system on the service drive This is truly a state-of-the-art system most customers are not familiar with and to date is only available at a handful of dealerships of any make” I expect better serviceI expected to be informed about your system for service alignment was not functioningBecause of your reputation, I came to you to provide me good service Shortly after my appointment with you, I had to buy two new tires For this reason I ask you to recognize the costs incurred because of the lack of information provided by you I attach a copy of the invoice Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Tell us why here..Ms*** ***, Here at North Freeway Hyundai, we take nothing but pride in our repair quality and customer serviceWe understand that a fault in your vehicle is one of the most stressful things you will face, and that knowledge is something we considered when we covered
the initial repair on your vehicle following routine maintenanceWe sympathize with your situation; however, we cannot claim responsibility for this unfortunate turn of eventsYour vehicle was thoroughly inspected by both the Shop Foreman and our Fixed Ops Director here at North Freeway, before and after the initial visit, when the wheel came off the vehicleWe were unable to find any fault in or workmanship that would lead to this type of failure. Us covering this repair was, as stated on your invoice, an act of goodwill. Prior to the secondary repair of the ball joint, you were advised to contact your insurance companyOnce the claim was initiated, they also sent out an inspector to examine the vehicle and help clarify what happenedIt is an older vehicle and was equipped with aftermarket wheels, and the inspector for your insurance company did concur with both of our assessments, in addition to confirming that there was no fault in any of our workNorth Freeway Hyundai was in no way at fault for the initial failure, and unfortunately the damage to the ball joint was caused by impact damage to the front endHaving this knowledge and inspection results, your insurance company paid your claim and covered the repairs on your vehicleInsurance would not have covered this claim had they found North Freeway to be at faultWhile we do everything we can to ensure the safety of our patrons and the wellbeing of their vehicles, we cannot be held liable for this failure

The mileage on the oil change sticker was our error. The correct mileage at the time of sale was 71,and the oil change sticker should have read 76,909. If Ms*** feel the need to consult with a *** dealership regarding the onboard
computer mileage readings, we will pay for hour of diagnostic time which should more than cover the charge.Both *** and *** have no history of any accidents. We have no knowledge of any damage and sold the Vehicle "As-is, No Warranty" due to age and mileage. However, we understand there is a human side to any transaction so we will cover up to $in any repairs Ms*** feels are necessary. We can pay either bill directly via credit card at a shop of her choosing or reimburse Ms***.Ms*** was a spirited negotiator with an unusual story, and I apologize for any trouble we caused with the oil change sticker. However, I must disagree with Ms*** alleged mistreatment by anyone at the dealership, including and specifically *** G***. Our first contact with Ms*** was a call to the dealership late one night from *** *** Airport. *** G*** took the call. Ms*** claimed to be on a borrowed phone, with no money and no vehicle, but was interested in purchasing a vehicle from us. Against management's better judgment, *** went to the airport to pick up Ms*** where he learned she had been trapped in a landfill in *** for days and had to shave all her hair due to lice. At this point, *** offered to take her anywhere and she chose to come to the dealership. We negotiated a price on a used vehicle but were unable to arrange financing. At this point, Ms*** informed *** she could pay cash for the vehicle, but we were unable to run her debit card. Because she had absolutely no money on her, the dealership gave Ms*** $for a hotel room and drove her to the hotel. The following morning *** picked her up at the hotel, drove her to a ***, and then back to the dealership. After purchasing the vehicle, she told *** she had no more money so *** gave her a $Subway gift card of his. Days later when Ms*** called back to the dealership while in ***, this call was also made from a "borrowed" cell phone. When *** was able to get a call through, back to Ms***, the owner of the phone said Ms*** was no longer available. We went the extra mile to accommodate Ms*** in the beginning and we have no intentions of stopping now. Again, there was a very minor error regarding the oil change sticker for which we take the blame. And even though we sold the vehicle "As-Is, No Warranty" we do understand there is a human side to any business transaction. We will cover any repairs Ms*** deems necessary up to $and will pay the shop of her choosing directly or reimburse Ms***. Her contact at the dealership will be:Danyelle K***Customer Advocate***Sincerely,Paul JP***PresidentNorth Freeway Hyundai

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. In regards to North Freeway Hyundai's response to my complaint, I accept their offer to pay for hour of diagnostic (to prove actual mileage), and repair costs of up to no more than $at a repair shop of my choiceIn closing, I did want to address the colorful character assassination of me that the dealership included in their responseFrom the style of the response, there seems to be a great many misunderstandings (and judgements!) about me personallyI was very clear about my situationI had flown into Houston from a month long volunteer project in *** ***, and my plan was to purchase a vehicle in Houston upon arrival, before setting out to drive cross country to my home state of ***I found the *** online before arriving in Houston and once I landed I called the dealershipI told them of my interest in the car and asked if it was possible to be picked upI was told that yes, it was possible to pick up a potential buyer, and that it happened all the timeThe statement made in the response about MrG*** offering to take me anywhere I wanted to go in the city is pure nonsenseObviously I called the dealership whom had the car I was interested in purchasing--not for a free cab rideMrG*** full of questions (most likely in an understandable attempt at breaking the ice), asked me why I had "no hair," at which point I told him about the experiences I had been through in ***I, as well as a few other volunteers, caught lice, and unfortunately my case was so bad that I ended up having to shave my head(while this is neither here nor there as far as what my complaint is actually about--damage to my vehicle and lack of customer service on the part of the dealership--the response North Freeway Hyundai has provided is shockingly discriminatory and makes me sound like a dishonest, unsavory person)I was not "stuck in a landfill," as was writtenI expressed to MrG*** that I thought *** was like a landfillStatements like these that have been taken out of context are examples of the communication difficulties I have had with this dealershipMrG*** was also fully aware that my cellular phone had been stolen in ***, and that is why I called either using my computer (through google) or from "borrowed phones" from whomever was nice enough to let me use oneThis isn't all that uncommon, yet, for whatever reason, this was also an aspect of doing business with me that the dealership seemed to latch on to and insinuate in their response that I am of dishonest and sketchy characterLast but not least, I never asked for a hotel room or a restaurant gift cardBoth were offered to me, and I accepted themAlso, the response insinuates that my debit card was rejected for lack of fundsThe reality is that my *** (as the sales manager informed me that very day that "most ***s") have a limit on daily withdrawlsMy ***'s limit was $3,000, which is why the payment of $8,was deniedThere was no issue the next morning when I called my *** and asked them to issue a cashier's check for the full amountI would caution against making statements such as the ones that have been made against me by North Freeway HyundaiUnder the law, they have very clear names: discrimination and character slanderWhy they would risk writing such things about a customer in a formal document is beyond my comprehension!

Our apologies.We are the only Hyundai store in the city of Houston with a free alignment checking system on the service drive. This is truly a state-of-the-art system most customers are not familiar with and to date is only available at a handful of dealerships of any make.This
system allows us to read a vehicle's alignment simply by pushing the vehicle forward inches while it is on our service drive. We perform this service for free on every car for every customer. Unfortunately, an angry wrecker driver decided to hit the machinery with his truck because "it was in his way". The machinery was destroyed beyond repair and replacement parts were immediately ordered. Unfortunately, the free alignment check process was down for two weeks while new equipment was being shipped. This coincides with the time your vehicle was in the shop.Again, I apologize for the inconvenience and our failure to properly communicate our misfortunes. Paul P***PresidentNorth Freeway Hyundai832***.4000pp***@nfhyundai.com

Initial Business Response /* (1000, 7, 2015/08/05) */
We have made contact with the homeowner (by phone and in person) and her roof concerns are being taken care ofThank you
Initial Consumer Rebuttal /* (3000, 9, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I did meet with a company representive this morning and per our conversation the roof tiles will be cleanedWaiting on a date and time this service will be doneThank you
Final Consumer Response /* (2000, 12, 2015/08/21) */
Hello ***,
The Eagle rep took my roof tiles to Tampa to be analyzedIt will take up to two weeks for a response
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
I accept
your apologies however I don’t agree with your answer, because as a consequence
I bought new tires.
Your
service stated that my alignment would be checked. You did not inform me then
that your machine to test alignment did not function.
An
executive of Hyundai wrote me that this included service of checking my
alignment. It was not functioning at the time of my appointment. No one told me
that it was not done.
You told
me,” We are
the only Hyundai store in the city of Houston with a free alignment checking
system on the service drive.  This is truly a state-of-the-art
system most customers are not familiar with and to date is
only available at a handful of dealerships of any make”.
 I expect better service. I expected to be informed
about your system for service alignment was not functioning. Because of your
reputation, I came to you to provide me good service.
Shortly
after my appointment with you, I had to buy two new tires.
For
this reason I ask you to recognize the costs incurred because of the lack of
information provided by you.
I attach a copy
of the invoice.
Regards,[redacted]