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Eagle Roofing & Roof Cleaning

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Eagle Roofing & Roof Cleaning Reviews (1)

Review: I hired eagle roofing to replace my windows after they repaired my roof. The work they promised is not what was performed. My ac units were to fit in the new Windows. They were to remove the drywall on the walls the Windows were put in due to water damage. I was to finish the drywall myself. Also there are no window sills as promised and the molding is uneven and poorly done. These promises were not fulfilled. The ac unit does not fit, the water damaged walls were never removed and replaced. There are no window sills and the work looks horrible on the inside.Desired Settlement: Either they finish the job as promised and I'll pay them. Or we go our separate ways and I get someone else to do the job correctly. I'd prefer the second option as they put plastic over my old Windows and had no contact with me for a month. I had to call them and ask them when they were coming out. They had no communication with me to update me as to when they would get out to fix it.

Business

Response:

We fulfilled our obligation per our written agreement, however I received a call from our customer on 11/14 saying he was not happy with the work. He indicated that our salesman made promises of additional work not stipulated in the contract. These included installing window sills, removing damaged drywall and installing new drywall. He further claimed that our salesman said that the air conditioning unit would fit in the new window and that the window moldings were not even.

I immediately contacted our salesman, who would be most familiar with those conversations, and was told that he did not promise that the a/c unit would fit. The original windows were not installed properly making it necessary to build up the brick sills and install a smaller window. He told the customer that in reframing the openings, it might be necessary to remove some drywall. He never told the homeowner that we would remove ALL of the damaged drywall AND replace it, nor did he include that in the contract. Nevertheless I asked him to contact the homeowner right away and work out something to satisfy him.

Our salesman called him and told him that although it was not on the contract, he was willing to install new drywall and assess the window frames. Evidently, this did not satisfy the customer who only became increasingly irate. Although I was out of the office on 11/14, I then attempted to call him twice and left messages hoping to arrange a meeting with him, my husband and myself to again try to remedy the situation and satisfy our customer. We truly try and want all of our customers to be happy with the work we do. I, of course, was very disappointed that he chose to file a complaint with Revdex.com rather than return my calls and allow us to try to remedy the problem.

In response to the timing issue, we did have to special order the windows. Once they were received, we were in the midst of two very large projects, so regretfully we were not able to do the work as quickly as he had hoped. The old windows were still in place and plastic was put over the windows to ensure that windows and roof were fully protected from moisture damage during that time.

Again we would like to fix the problem and even address those items not stipulated in the contract, but unless he returns my calls and allows us access to his house, we are obviously unable to do so. Eagle Roofing is proud of the fact that until now we have never had a complaint lodged against us. This is something we work very hard to avoid. I truly hope that this customer has the courtesy to call me back, allow us to do what is necessary, and that this is not his attempt to avoid paying and fulfilling his part of the contract. We are completely willing to do what is right even go beyond what is expected. I can only hope he is willing to afford us the same consideration.

Consumer

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Description: ROOFING & SIDING CONTRACTORS, SIDING CONTRACTORS, WINDOWS - INSTALLATION & SERVICE, ROOF CLEANING & STAIN REMOVAL, GENERAL CONTRACTORS, GUTTERS & DOWNSPOUTS

Address: 10 Albe Drive, Suite D, Newark, Delaware, United States, 19702

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