Eagle Towing & Recovery

Complaint: [redacted] I believe Google reviews are put in place to protect consumers, it offers first hand experiences that will benefit our community I am willing to adapt the review to show that the expenses were refunded and further that Eagle Towing met my requests for a partial refund However to remove a heart felt review so my team can get a refund would in my opinion reflect poorly on the purpose for contact Revdex.com in the first place My hope is that business practices will be adjusted so that future consumers will not have similar issues I am stuck on two points First as an officer in my company I have to protect my company resources Second as a person who must maintain good character and hi moral standards regardless of the outcome Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response I verified with my driver that he was indeed told by your driver that he was not aloud to remove and product from our vehicle Further no offer was made to later transfer the vehicle I also spoke with the driver over the phone later that day as he was gracious enough to contact meHe confirmed that he did not have time to tow the vehicle to officesnever was there a mention of towing the vehicle to our offices, either to my driver, or to myself In fact the driver told me over the phone once it came back to the impound it was not aloud to leave My driver offered to make payment on delivery and it is 'not' acceptable to ignore his request This is a bill that should not have been charged I felt it was unethical I paid the bill over the need to retrieve my vehicle due to a fear it would be released for any other reason.Further I told the young woman over the phone and in person that since it was a company vehicle and the title was in the company name I had to wait to get a signature from my President in order to show proof of representation He was out of Touch for the amount of time it took for me to get to you Had the driver responded in a courteous and professional way this would not have been an issue Please note I did not ask for compensation for the added time I had to spend on this nor am I asking for the full amount back I am happy to pay for the tow However I am requesting for the storage and impound fee back that should 'never' been incurred [redacted] ***

I have attached the final response to MrsElm's rejection along with the map I printed from [redacted] maps of our central office and a copy of ***'s License Thank you, [redacted] President Eagle Towing & Recovery Inc

There must have been a miscommunication on both sides that morning because my driver stated in front of the officer that he would be happy to give him a ride to a safe place and at that point he would be able to remove the critical work related itemsBut at this point since neither one of us were their to witness it, I will be more than happy to refund the $when you retract or fix the review you left on our google page Looking forward to getting this resolved

Attempted to tow my company truck from a property with limited parking space with new restaurants being establishedParking is a known issue with signage posted regarding towing for people who parks in reserved spacesI was going to visit the Cedar Park Chamber of Commerce and was parking at that space and walked to Torchy's to pick up a pre-ordered food to bring to the Chamber of Commerceminutes later, I see Eagle truck starting the process of hitching up my truck and I was not appreciative of that, so I yelled at the driver to stop and unhitch then leaveHe did so promptly and I decided to skip going to Chamber of Commerce due to concern this might happen againI called the Round Rock Office and was hung up on when I attempted to file a complaintI have notified Cedar Park Chamber of Commerce of this incident and I will file an complaint to TLDR

Date Sent: 8/18/1: I understand your frustration on thismatterWe are always the bad guys when it comes to towing offprivate propertyWe have strict orders at [redacted] Business Park,which is to tow every vehicle parked on their property that is notconducting business with themWhen non-patrons of [redacted] BusinessPark use their parking spaces, then the tenants customer's have nowhere to parkUnfortunately, this is the only way to get theparking situation under controlSince we have been contracted topatrol the parking lot, the tenants have all been pleased because nowinstead of losing business, the customer's are commenting on how muchthe parking has improved [redacted] has posted the proper signage thathas been approved by both Texas Department of Licensing &Regulation and the Justice of the Peace Court in [redacted] ***Oncethe vehicle leaves the property, we can not bring it backI know itgets really hot during the middle of the day in Texas, but you didn'thave to stand outside with your babyThere are plenty of businessesin that area that you could have waited at inside the A/C to avoidyour baby getting a heat rashI know you say in your complaint thatyou understand we were just doing our job, and you're exactly rightIf we don't do it, somebody else would

Complaint: [redacted] I am rejecting this response because: Please see attached documenation Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]