Eagle Vision Eye Care

EXTREMELY DISAPPOINTING EXPERIENCE!!! I purchased a new Chevy Silverado from [redacted] , and was very happy with everything about the vehicle but the wheels So to make the deal, they offered to provide me a set from a Zmodel and told me that I was the next person in line on the waiting listBasically when a new truck was lifted, they would give me the old wheels and tires Said it should be a few weeks at mostWell, I called in weeks, one month, two months, three months, six months, and so on and so onEven stopped in a handful of times as well It was always the stock reply that I was next in line Now I do not even get a return call It is these sort of PROMISES and NEGATIVE CUSTOMER EXPERIENCE that should make it to the top of the org chart at Love ChevroletIf you buy from them, I would get everything 100% documented and don't fall into the same trap of trust that I did

As I have repeatedly attempted to explained to Ms***, glasses are made to be adjustedGlasses are not like a shirt or a pair of shoes that will fit right off the shelfThe glasses she received are not damaged as she statesFrom the picture she provided, the temple (arm) appears to be offset
slightly outward on one sideThis is an easy adjustment, that we do on a daily basis to almost every pair of glasses we dispenseThey are not damaged ” beyond repair” as she statesAs to her complaint with Jason, he was adjusting our display frame to get a proper fit prior to taking the measurements for alignment of her progressive lensesMs*** became inexplicitly upset at the fact that we were adjusting these glasses to fit her face and demanded that we order a new frame before processing the orderWe accommodated her request by ordering a replacement frame before processing the orderIn the interim, Ms*** changed her telephone number and failed to notify us of the changeShe in turn was contacting another office by mistake via e-mail and phone and we were not getting her messagesThe other office finally forwarded her e-mails which were quite derogatory and included her change in contact informationOnce we did connect, we mailed her the glasses to her at her requestNo adjustments were able to be made to the glasses prior to mailing because She was not presentHer prior reaction to the adjustment of the display frameShe was advised by e-mail that the glasses would need adjustment and she was invited to stop by our office for this service“OkayI will send them out in tomorrow's mailJust so you are aware, I went ahead and replaced your frame per your comments in our previous communication about your unhappiness with the adjustmentI am sending you both frames, just in caseIf you need any adjustments please feel free to stop by Monday through Thursday 8:30am to 12:00pm and 1:30pm to 5:00pmOr on Friday's starting at 8:30am to 2:00pmIf you have any questions please feel free to contact the officeThank you and have a wonderful day.” Once she received the glasses, she demanded a refund by emailI then responded to her email with the following“I'm sorry that you feel like you had such a bad experience with our officePlease bring in the glasses that need to be repaired and/or adjusted and we will take care of that for youIf the tint does not meet your expectations, we can send them back and have them re-tintedWe have already ordered a second frame to appease your complaint that you felt the glasses were bent on initial fittingGlasses are made to be adjustedThese types of bends are necessary to fit different head shapesWe are unable to properly fit the glasses without the patient presentThe picture you provided shows the temple (arm) bent outwardThis is an easy fix and can easily occur when a patient removes the glasses with one handPlease note, high powered lenses, like yours, are especially sensitive to proper placement near the eyeJason tried to explain this to you at initial fitting and this is why the adjustments were madeWearing the glasses down on your nose changes the optics and therefore the performance of the glasses“ Once she responded, I issued a refund for her contact lens fitting and sent her a copy of her spectacle RxSince we ultimately did not perform any service relating to contact lenses, and have I refunded her money she paid in advance for that service, she should not expect to receive a prescription for the contact lensesMs*** has never attempted to allow us to address her concerns with the minor adjustments that are needed on the glassesMore notably, she has never returned the product for which she wants a refundAfter spending several hours addressing her complaints, both to her, and the numerous consumer sites she has contacted, I am unwilling to offer any further concession other than refunding her money on her frameHowever, she would need to return the frame to receive the refundThe spectacle lenses were custom-made and cannot be returned for creditIf she is truly unwilling to allow someone to adjust her frame, and is as unhappy as she claims with all of our attempts to help her, she is welcome to return them and purchase the identical frame from another provider

It is unfortunate the business is trying to justify their employees rude, beligerant, conduct because I wanted a refund due to their medical mistake in making incorrect reading glasses, apparantly were for another person. They refused continually to take the glasses back and issue a refund. They stated numerous times that they are not wrong and wanted to do another eye exam as if the first one was incorrect? as it obviously was. They wanted it both ways but insited they are not wrong.I never said the F word at any time or any other profanity. I am a retired Police Officer and am highly trained and experienced in conflict resolution. They do not like a patient questioning their incompetence and obvious mistake and try to blame it on us.We were amazed at the unprofessional and aggressive hostility toward us as a patient so I terminated the meeting after they wanted me to leave the glasses there and they refused to give me a receipt, so I said no and left.I spoke with my bank (B-A) who stated that they are required to refund any product that is defective, not what was ordered or incorrectBy crediting the refund back to the card used for the purchase then and there was the intelligent thing to do but they could not comprehend that as I asked several times. BA issued me an instant credit in dispute of this charge.Upon receipt of the business receiving the notification from the Revdex.com of my complaint they called me immediately on 2-4-saying I can bring the glasses back and they have a check for me. They obviously know they were wrong and should have handled it properly and professionally on 2-1-when we were in the office. They went out of their way to harass, bully us failing to admit their mistake and issue a refund at that timePerhaps they do not know of a website called *** ***!I am not, nor did I ever, represent myself as the patients husband which I am not. Again they are wrong....I picked up a check for $owed patient on 2-4-16. Case closed. Liars lose again

Included are the chronological notes left by the staff in the patient note section of the practice management software. The only alteration to the notes are the removal of another patient name that witnessed the incident. All refunds are given by check. This is company policy. Due to the behavior of...

the patient's husband they are no longer allowed in the office. They can mail the glasses to my office and I will mail the refund check to the address of their choice. The check is already made out and I am simply waiting for the glasses to be returned. 02/01/2016- [[redacted]]: Pt came in unsatisfied with RX of reading glasses, we offered to have her see the Dr (at the time when they were sitting at the desk) and have the Rx checked to verify the power of the Rx- asked 5 times consecutively to rectify the situation by reevaluating RX and withrepeated denial and much argument with her husband, they refused service and demanded a refund- claiming they did not have the time (they were here for 30 minutes). I let them know about our Eyewear policy (that they in fact had signed), and that I would have to verify with the owner about the refund. The husband was extremely abrasive, verbally abusive to myself and his wife, and discriminating to our staff, calling our optician a stupid Russian (pt [redacted], [redacted] can verify- witnessed all interaction)...as welll as verbally attacking myself and the practice (using harsh language such as the 'F' word loudly)... I politely made sure that the patient was notified that we would go above and beyond to come up with a solution and fix whatever we could, however they kept denying service and getting more rude and inappropriate as the conversation progressed. I let them know that I would discuss the issue with the owner as soon as he was available and mail them a refund check promptly- however the couple did not want to leave the glasses here without reciept of such (which we are not capable of printing), I again let them know that this would be the most time eficient way to resolve the issue and they refused. Once we process the return, the patient will need to return the glasses and pick up the refund check. 01/29/2016- [[redacted]]: Recd a call, gls lenses are blurry. She will come in on Monday and bring them in to be checked. 01/21/2016- [[redacted]]: Glasses in, pt notified through Web3 01/19/2016- [[redacted]]- patients husband was extremely rude upon check in- extremely condesending towards front desk staff, DO NOT reschedule this patient 12/08/2015- [[redacted]]: l/m for pt to schedule exam.

I am rejecting this response:''Repeatedly''- [redacted] sent me ONE email which was full of lies and very nasty. ''After spending several hours addressing her complaints''--Again, he sent me ONE email and no one from this establishment has EVER called me. So, the only way [redacted] spent ''several hours'' addressing my complaint is if he had to look up how to spell all the big words he used in his email.At the time I was in the office picking my glasses, at NO time did I ''demand'' anything and I have 2 witnesses that were sitting next to me waiting. I have spoken to both because I knew [redacted] would lie again. [redacted]'s story is completely fabricated. I was very nice to [redacted] even though he was extremely aggressive in his sale technique. [redacted] took the frames I wanted into another room and badly bent the ends of the arms without my permission. I tried them on and they did not fit around my ears because of how extremely bent they were. All I said to [redacted] was "oh, you bent them? I really don't like that.'' Again, my witnesses will confirm. I ASSUMED [redacted] would send NEW frames out to make my glasses. That's what a reputable business would do. Clearly, they did not do that. In fact, they damaged the frames far worse and they are not fixable. As far as [redacted] explaining anything, [redacted] explained nothing to me. This is yet another lie of [redacted].......''high powered lenses, like yours, are especially sensitive to proper placement near the eye. [redacted] tried to explain this to you at initial fitting and this is why the adjustments were made.'' ......NEVER happened [redacted], but you do have a vivid imagination. All [redacted] did was attempt to sell me every type of extra add-on they had.The fact is, these glasses are NOT the glasses I ordered and paid for, period. Not only are the frames damaged (they can't be ''adjusted'') but the LENSES are not the lenses I ordered. I ordered rose tinted lenses. These lenses are not tinted and they have a YELLOW glare on them when any light hits them.There are no two ways about it. I did not receive the product I paid for therefore I asked for a refund, as anyone would. Furthermore, I can't order glasses anywhere because [redacted] REFUSES to give me my prescriptions. He put that and more in writing. Of course he edited out more than half of his email in his Revdex.com reply. I have his email saved and now have included it in the complaint I filed with the California Board of Optometry since it is illegal and unethical to withhold my prescriptions. I will now notify the CBO of the names of my witnesses since [redacted] has put in writing the most absurd story about things I never did and never said. [redacted] is not even my optometrist, [redacted] is and will be LIVID when I tell him the CBO is investigating him too because of [redacted]'s shady business practices. He is also lying about my phone number, although it has nothing to do with wanting a refund. But it does show that this man is pathological. I tried calling [redacted] the office manager for weeks to find out if my glasses were done yet, I never got a return call. I then emailed her. AFTER I spoke to [redacted] through email I changed my cell number then let her know. It was not changed before that and they DID have my home number. He also states I have never returned the glasses for a refund. Well, the man refused to issue a refund so what's to return??? Not only is he a pathological liar but appears to be delusional as well.In closing, [redacted] can make up as many fantasies as he likes, it won't stop him from losing his license.

Review: I bought glasses at this establishment. When I chose my frames, the employee named [redacted] took them away and bent the arms. I did NOT request he do that and told him I did not want the bent frames. I expected him to get a new pair to send off to make my glasses. But what [redacted] did was severely damage the arms of the frames even more. When the glasses arrived at the office I was never notified. I had to call and email for 2 weeks before getting ahold of someone. The office manager, [redacted], eventually agreed to mail my glasses to me because I was sick. Upon receipt of glasses, I immediately could see the frames were damaged and the arms badly bent outward so far they won't stay on my head. Trying to re-bend the damaged frames will only break them and dislodge the lenses. They are beyond repair.Also, the lenses have zero tint on them and I paid extra for rose tint. I contacted both the office manager and the owner Dr [redacted] for a refund. They refuse. I also demanded that my prescriptions be faxed or emailed to me since I was not given them in person. Dr [redacted] refuses (in writing) to give me my prescriptions which I paid for AND Medicare paid a portion of as well. This is not only illegal but is Medicare fraud. Without my prescriptions, I can't buy contact lenses or new glasses anywhere. I paid these people almost $600 and have no glasses, no contact lenses and no scripts!Desired Settlement: A full refund of $570.06 immediately plus they owe Medicare $159.00

Business

Response:

As I have repeatedly attempted to explained to Ms. [redacted], glasses are made to be adjusted. Glasses are not like a shirt or a pair of shoes that will fit right off the shelf. The glasses she received are not damaged as she states. From the picture she provided, the temple (arm) appears to be offset slightly outward on one side. This is an easy adjustment, that we do on a daily basis to almost every pair of glasses we dispense. They are not damaged ” beyond repair” as she states. As to her complaint with Jason, he was adjusting our display frame to get a proper fit prior to taking the measurements for alignment of her progressive lenses. Ms. [redacted] became inexplicitly upset at the fact that we were adjusting these glasses to fit her face and demanded that we order a new frame before processing the order. We accommodated her request by ordering a replacement frame before processing the order. In the interim, Ms. [redacted] changed her telephone number and failed to notify us of the change. She in turn was contacting another office by mistake via e-mail and phone and we were not getting her messages. The other office finally forwarded her e-mails which were quite derogatory and included her change in contact information. Once we did connect, we mailed her the glasses to her at her request. No adjustments were able to be made to the glasses prior to mailing because 1. She was not present. 2. Her prior reaction to the adjustment of the display frame. She was advised by e-mail that the glasses would need adjustment and she was invited to stop by our office for this service. “Okay. I will send them out in tomorrow's mail. Just so you are aware, I went ahead and replaced your frame per your comments in our previous communication about your unhappiness with the adjustment. I am sending you both frames, just in case. If you need any adjustments please feel free to stop by Monday through Thursday 8:30am to 12:00pm and 1:30pm to 5:00pm. Or on Friday's starting at 8:30am to 2:00pm. If you have any questions please feel free to contact the office. Thank you and have a wonderful day.” Once she received the glasses, she demanded a refund by email. I then responded to her email with the following. “I'm sorry that you feel like you had such a bad experience with our office. Please bring in the glasses that need to be repaired and/or adjusted and we will take care of that for you. If the tint does not meet your expectations, we can send them back and have them re-tinted. We have already ordered a second frame to appease your complaint that you felt the glasses were bent on initial fitting. Glasses are made to be adjusted. These types of bends are necessary to fit different head shapes. We are unable to properly fit the glasses without the patient present. The picture you provided shows the temple (arm) bent outward. This is an easy fix and can easily occur when a patient removes the glasses with one hand. Please note, high powered lenses, like yours, are especially sensitive to proper placement near the eye. Jason tried to explain this to you at initial fitting and this is why the adjustments were made. Wearing the glasses down on your nose changes the optics and therefore the performance of the glasses. “ Once she responded, I issued a refund for her contact lens fitting and sent her a copy of her spectacle Rx. Since we ultimately did not perform any service relating to contact lenses, and have I refunded her money she paid in advance for that service, she should not expect to receive a prescription for the contact lenses. Ms. [redacted] has never attempted to allow us to address her concerns with the minor adjustments that are needed on the glasses. More notably, she has never returned the product for which she wants a refund. After spending several hours addressing her complaints, both to her, and the numerous consumer sites she has contacted, I am unwilling to offer any further concession other than refunding her money on her frame. However, she would need to return the frame to receive the refund. The spectacle lenses were custom-made and cannot be returned for credit. If she is truly unwilling to allow someone to adjust her frame, and is as unhappy as she claims with all of our attempts to help her, she is welcome to return them and purchase the identical frame from another provider.

Consumer

Response:

I am rejecting this response:''Repeatedly''- [redacted] sent me ONE email which was full of lies and very nasty. ''After spending several hours addressing her complaints''--Again, he sent me ONE email and no one from this establishment has EVER called me. So, the only way [redacted] spent ''several hours'' addressing my complaint is if he had to look up how to spell all the big words he used in his email.At the time I was in the office picking my glasses, at NO time did I ''demand'' anything and I have 2 witnesses that were sitting next to me waiting. I have spoken to both because I knew [redacted] would lie again. [redacted]'s story is completely fabricated. I was very nice to [redacted] even though he was extremely aggressive in his sale technique. [redacted] took the frames I wanted into another room and badly bent the ends of the arms without my permission. I tried them on and they did not fit around my ears because of how extremely bent they were. All I said to [redacted] was "oh, you bent them? I really don't like that.'' Again, my witnesses will confirm. I ASSUMED [redacted] would send NEW frames out to make my glasses. That's what a reputable business would do. Clearly, they did not do that. In fact, they damaged the frames far worse and they are not fixable. As far as [redacted] explaining anything, [redacted] explained nothing to me. This is yet another lie of [redacted].......''high powered lenses, like yours, are especially sensitive to proper placement near the eye. [redacted] tried to explain this to you at initial fitting and this is why the adjustments were made.'' ......NEVER happened [redacted], but you do have a vivid imagination. All [redacted] did was attempt to sell me every type of extra add-on they had.The fact is, these glasses are NOT the glasses I ordered and paid for, period. Not only are the frames damaged (they can't be ''adjusted'') but the LENSES are not the lenses I ordered. I ordered rose tinted lenses. These lenses are not tinted and they have a YELLOW glare on them when any light hits them.There are no two ways about it. I did not receive the product I paid for therefore I asked for a refund, as anyone would. Furthermore, I can't order glasses anywhere because [redacted] REFUSES to give me my prescriptions. He put that and more in writing. Of course he edited out more than half of his email in his Revdex.com reply. I have his email saved and now have included it in the complaint I filed with the California Board of Optometry since it is illegal and unethical to withhold my prescriptions. I will now notify the CBO of the names of my witnesses since [redacted] has put in writing the most absurd story about things I never did and never said. [redacted] is not even my optometrist, [redacted] is and will be LIVID when I tell him the CBO is investigating him too because of [redacted]'s shady business practices. He is also lying about my phone number, although it has nothing to do with wanting a refund. But it does show that this man is pathological. I tried calling [redacted] the office manager for weeks to find out if my glasses were done yet, I never got a return call. I then emailed her. AFTER I spoke to [redacted] through email I changed my cell number then let her know. It was not changed before that and they DID have my home number. He also states I have never returned the glasses for a refund. Well, the man refused to issue a refund so what's to return??? Not only is he a pathological liar but appears to be delusional as well.In closing, [redacted] can make up as many fantasies as he likes, it won't stop him from losing his license.

Review: On 1-19-16 I had an eye exam and ordered 2 pair of glasses, each a different prescription from

Eagle Vision Eye Care at [redacted].

On on 1-25-16 I went in and picked up both glasses, one for distant and one for reading. After trying to use the reading glasses I became nauseated, felt dizzy, and got a headache and when looking through the glasses it looked like I wss seeing underwater, very wavy.

I immediately notified the office by phone and then went in on 2-1-16 to return the reading glasses as were obviously not mine. The office was most hostile and rude when I told them I wanted to return the reading glasses and obtain a refund to my debit card for the $40.00 cost. They refused to accept the glasses and refused to refund my money. The prescription is obviously incorrect as $1 reading glasses from any store are fine for me. The reading glasses they sold me are not my prescription and I cannot pay them for their error. Dr. Brandon LeFleur is responsible for this error and I shall not pay for his incompetence.Desired Settlement: I want a credit to my debit card or cash for $40 for a wrong product, a medical error by Eagle Vision Eye Care. According to Bank of America (debit card), federal law requires they should have refunded at my request due to their medical error. I will return the defective product.

Business

Response:

Included are the chronological notes left by the staff in the patient note section of the practice management software. The only alteration to the notes are the removal of another patient name that witnessed the incident. All refunds are given by check. This is company policy. Due to the behavior of the patient's husband they are no longer allowed in the office. They can mail the glasses to my office and I will mail the refund check to the address of their choice. The check is already made out and I am simply waiting for the glasses to be returned. 02/01/2016- [[redacted]]: Pt came in unsatisfied with RX of reading glasses, we offered to have her see the Dr (at the time when they were sitting at the desk) and have the Rx checked to verify the power of the Rx- asked 5 times consecutively to rectify the situation by reevaluating RX and withrepeated denial and much argument with her husband, they refused service and demanded a refund- claiming they did not have the time (they were here for 30 minutes). I let them know about our Eyewear policy (that they in fact had signed), and that I would have to verify with the owner about the refund. The husband was extremely abrasive, verbally abusive to myself and his wife, and discriminating to our staff, calling our optician a stupid Russian (pt [redacted], [redacted] can verify- witnessed all interaction)...as welll as verbally attacking myself and the practice (using harsh language such as the 'F' word loudly)... I politely made sure that the patient was notified that we would go above and beyond to come up with a solution and fix whatever we could, however they kept denying service and getting more rude and inappropriate as the conversation progressed. I let them know that I would discuss the issue with the owner as soon as he was available and mail them a refund check promptly- however the couple did not want to leave the glasses here without reciept of such (which we are not capable of printing), I again let them know that this would be the most time eficient way to resolve the issue and they refused. Once we process the return, the patient will need to return the glasses and pick up the refund check. 01/29/2016- [[redacted]]: Recd a call, gls lenses are blurry. She will come in on Monday and bring them in to be checked. 01/21/2016- [[redacted]]: Glasses in, pt notified through Web3 01/19/2016- [[redacted]]- patients husband was extremely rude upon check in- extremely condesending towards front desk staff, DO NOT reschedule this patient 12/08/2015- [[redacted]]: l/m for pt to schedule exam.

Consumer

Response:

It is unfortunate the business is trying to justify their employees rude, beligerant, conduct because I wanted a refund due to their medical mistake in making incorrect reading glasses, apparantly were for another person. They refused continually to take the glasses back and issue a refund. They stated numerous times that they are not wrong and wanted to do another eye exam as if the first one was incorrect? as it obviously was. They wanted it both ways but insited they are not wrong.I never said the F word at any time or any other profanity. I am a retired Police Officer and am highly trained and experienced in conflict resolution. They do not like a patient questioning their incompetence and obvious mistake and try to blame it on us.We were amazed at the unprofessional and aggressive hostility toward us as a patient so I terminated the meeting after they wanted me to leave the glasses there and they refused to give me a receipt, so I said no and left.I spoke with my bank (B-A) who stated that they are required to refund any product that is defective, not what was ordered or incorrect. By crediting the refund back to the card used for the purchase then and there was the intelligent thing to do but they could not comprehend that as I asked several times. BA issued me an instant credit in dispute of this charge.Upon receipt of the business receiving the notification from the Revdex.com of my complaint they called me immediately on 2-4-16 saying I can bring the glasses back and they have a check for me. They obviously know they were wrong and should have handled it properly and professionally on 2-1-16 when we were in the office. They went out of their way to harass, bully us failing to admit their mistake and issue a refund at that time. Perhaps they do not know of a website called [redacted]!I am not, nor did I ever, represent myself as the patients husband which I am not. Again they are wrong....I picked up a check for $40 owed patient on 2-4-16. Case closed. Liars lose again.