Revdex.com Case# *** - Northwest Harris County Municipal Utility District No36Customer - *** In response to the above referenced complaint case #***, please be advised the customer was cut off for non-payment of water and sewer services. The last payment on the
customer's account was 8/26/15. Eagle disconnected the water/sewer service on 10/29/for non-payment in accordance with the District's adopted Rate Order and Rules and Regulations. The bill the customer referred to in the amount of $reflected (2) months of usage as well as the required additional deposit and reconnection fees associated with disconnection policies. Please note, prior to termination of service, a customer who is delinquent in payment is sent a notice that service will be discontinued unless payment in full is received on the due date. Notice is sent by first class *** *** *** and the notice provides the customer with an opportunity to appear in person or by written correspondence at a scheduled meeting of the Board of the District to contest, explain, or correct the charges, services, or disconnection. The notice also informs the customer of the amount of the delinquent bill and the date the service will be disconnected if payment is not made in accordance with the District's Rate Order. In addition, there have been monthly statements mailed to the customer.In reference to the checks the customer stated that were mailed to our office utilizing e-bill payment with online *** ***, as of to date, the checks have not been received in our office. The customer came into the office on November 3, and paid the outstanding charges in full associated with the discontinued service of water/sewer services . The service will be restored on November 4, 2015. The customer may contact our office Monday - Friday from 8:a.m- 4:p.mto address any billing or service issues of concern.Respectfully,Eagle Water Management, Inc.281-374-(office)281-374-(fax)
In response to Revdex.com Case # [redacted] - On 1/19/16, the customer's water/sewer services was disconnected for nonpayment of a water/sewer utility bill in accordance with the MUD District's governing Rate Order of Rules & Regulations. After numerous calls from the...
customer, the customer came into the office approximately around noon the same day and delivered a large bag of loose pennies, nickels and a few dimes in the amount of $200.00 to make payment on the delinquent bill. The customer left the bag of loose coins on top of the customer counter and proceeded to leave without a cash receipt insisting our company take possession of the money . It is our standard practice not to accept a large amount of coins that are not properly rolled so that we may accodmodate the bank when making deposits in a timley manner. Therefore, it required a great deal of time for an employee to convert the loose coins into paper funds as well as additional costs to the MUD District for this task to be accomplished. Thank you.
Revdex.com Case# *** - Northwest Harris County Municipal Utility District No36Customer - *** In response to the above referenced complaint case #***, please be advised the customer was cut off for non-payment of water and sewer services. The last payment on the
customer's account was 8/26/15. Eagle disconnected the water/sewer service on 10/29/for non-payment in accordance with the District's adopted Rate Order and Rules and Regulations. The bill the customer referred to in the amount of $reflected (2) months of usage as well as the required additional deposit and reconnection fees associated with disconnection policies. Please note, prior to termination of service, a customer who is delinquent in payment is sent a notice that service will be discontinued unless payment in full is received on the due date. Notice is sent by first class *** *** *** and the notice provides the customer with an opportunity to appear in person or by written correspondence at a scheduled meeting of the Board of the District to contest, explain, or correct the charges, services, or disconnection. The notice also informs the customer of the amount of the delinquent bill and the date the service will be disconnected if payment is not made in accordance with the District's Rate Order. In addition, there have been monthly statements mailed to the customer.In reference to the checks the customer stated that were mailed to our office utilizing e-bill payment with online *** ***, as of to date, the checks have not been received in our office. The customer came into the office on November 3, and paid the outstanding charges in full associated with the discontinued service of water/sewer services . The service will be restored on November 4, 2015. The customer may contact our office Monday - Friday from 8:a.m- 4:p.mto address any billing or service issues of concern.Respectfully,Eagle Water Management, Inc.281-374-(office)281-374-(fax)
In response to Revdex.com Case # [redacted] - On 1/19/16, the customer's water/sewer services was disconnected for nonpayment of a water/sewer utility bill in accordance with the MUD District's governing Rate Order of Rules & Regulations. After numerous calls from the...
customer, the customer came into the office approximately around noon the same day and delivered a large bag of loose pennies, nickels and a few dimes in the amount of $200.00 to make payment on the delinquent bill. The customer left the bag of loose coins on top of the customer counter and proceeded to leave without a cash receipt insisting our company take possession of the money . It is our standard practice not to accept a large amount of coins that are not properly rolled so that we may accodmodate the bank when making deposits in a timley manner. Therefore, it required a great deal of time for an employee to convert the loose coins into paper funds as well as additional costs to the MUD District for this task to be accomplished. Thank you.