Eagle's Nest Harley Davidson

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Below is a copy of the written offer that should be put into place.***, Thanks for taking [redacted] and my call just now Again – we are very sorry for the unique issues you have had with your new motorcycle and we share in your frustration We are working with the manufacturer to quickly resolve the issue and get you back on the road, enjoying your new bikeWhile Harley-Davidson Corporate is unlikely to do anything since you are covered under warranty, you are a customer of our dealership and we want to keep our relationship with you positive As we agreed to on the phone, we will be extending your Extended Service Plan an additional three years from three to five and splitting the cost of the 1,mile factory maintenance with you 50/Thanks for giving us the opportunity to resolve this, " src="cid:[email protected]" alt="Dual sig 175x175" class="Apple-web-attachment Singleton"> [redacted] Dealer PrincipalHarley-Davidson of SacramentoEagle's Nest Harley-Davidson [redacted] (OFFICE) [redacted] (FAX) [redacted] CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s)Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibitedIf you have received this message in error, please notify us immediately by reply email so that we may correct our internal recordsPlease then delete the original message (including any attachments) in its entiretyThank you for your courtesy

I am rejecting this response because:I can not trust this business or feel comfortable and confident in their products and the services they claimed to stand onI wish I could be in a more positive position to feel otherwise however they have proven to be interested in the taking of people's money over doing what is right and putting the customer's needs firstI'M not asking for nothing other than returning a product that I am not satisfied with after what was a few short minutes of having a qualified rider test drive a brand new motor cycle for meI can't find any one who can back up their claims of the clutch burning out within a few short miles down the freewayI only want to return the motor cycle and terminate our contract so we can put it past us and move forward

We stand by our description of the eventThe phone number provided by Mr*** has gone directly to voicemail when we have tried to contact him We are willing to waive the storage fees as requested by Mr*** so that we can resolve this issue and allow him to enjoy his new motorcycle

Mr*** Originally called the dealership on 4/4/and made an appointment for two days in advance with a motorcycle sales associate to look at purchasing a motorcycle and trading in his carMr*** had described the condition of his car to the sales associate of being in good, operable
condition and we would normally consider this an acceptable for a tradeWhen Mr*** had arrived at the dealership, the car was unfortunately in very rough operating conditionThe car was generating white smoke and numerous electronical components including the radio and navigation had been removedWhen the motorcycle sales associate inquired into what had happened to the vehicle, Mr*** disclosed that his wife had mistakenly put water in the engine oil instead of the radiator causing it to smoke, he had removed the radio and navigation in anticipation of trading it in and reason for trading it in was actually due to the mechanical problemsWe still made an offer for the vehicle to which Mr*** felt he could get more for somewhere else and optioned into a zero down payment option that was available to himMr*** had requested the deal be completed as soon as possible so that he could “get the motorcycle home and hide it from his wife”Mr***’s new motorcycle does come with a manufactures’ two year warranty that covers material defects and failuresA manufacturer’s warranty does not cover damage caused by improper operation or wear and tearWhen our service department investigated the issue Mr*** was experiencing it discovered and disclosed that the motorcycle had been ridden improperly causing the clutch to be damaged at such short mileageMr*** had unfortunately been improperly operating his motorcycle by not fully engaging or disengaging a clutch along with improperly operating it in a high gear at low speeds causing the damage experiencedThe motorcycle was noted to have been delivered in fifth gear at time of its requested repair, further indicating this improper operation that lead to the damage, not caused by a material defect or failureMr***’s motorcycle was repaired and when he refused to take delivery he was informed of our storage policyMr*** has been contacted by our Sales Manager with all of this information stated to the Sales Manager that he no longer wants the motorcycle “because his wife is going to divorce him”As was disclosed at his time of purchase, there is no cooling off period for motor vehicle purchases in California

How disappointed I am @ this business that claims to stand by the importance of morals & principles when it comes to customer service & doing the right thing to stand by the products they sell can so easily make up lies & bend the truth & over exaggerate the factsThese disingenuous statements this business made as my good name & reputation for the good honest business has never been tarnished or questioned in the business communityAs first stated I drove by dealer ship & decided to ask if they do trade ins for motorcycles for carsSalesman said yesIf I had called days in advance I would have made certain car was in good shapeMy wife & I did not make decision to sell car until the day before so no appointment had ever been made w dealership ever! Lie of many#they claim, I removed electronics to trade in the carabsolute lie #3they also claim that I said I wanted to trade in car because of mechanical problemsAnother lie#they even concluded how I described the car as being in good operable condition & consider this normally acceptable for a trade in WOW unbelievable claims from an Honest Business as they claim to be.#They go on to say they made me an offer on car but failed to note what that offer was#They continue their dishonest pattern by further saying, I wanted this deal done ASAP to hide bike from my wife.If that was the case I could have waited till morning when she's at workMy wife & I spoke with owner John explaining what happened in regard to the clutch & the cost to replace it I felt I needed to return the bike & after crunching numbers with my wife on our living expenses & the recent loss of hours @ my wifes job I would not be able to afford the motorcycle I was trying to resolve this matter with him but to my dismay & disbelief he told me he wouldn't take the bike back as it was now a used bike I pointed out it had miles & when I returned itHe stated he would meet with team & call back the next dayHe never didI tried calling him to no avail I would like refund on clutch any storage fees and eliminated contract and no and for my credit to not tarnished as he never returned our call as he stated so that we could resolve this matter

We just finished a phone call with *** and were able to resolve his complaint with some goodwill by the dealership. His motorcycle repairs will be completed under factory warranty and we were able to offer him some products and services to help with his frustration that understand and share
inWe look forward to him riding his motorcycle and enjoying the open road. Thanks, *** ***Dealer PrincipalHarley-Davidson of SacramentoEagle’s Nest Harley-Davidson