[redacted] ***, For quality assurance, all of our calls are recorded, as well as our emails archivedUnfortunately, according to our records and the information we have on file for you, you did not contact us regarding your account prior to by emailIf you had contacted us, our agents would have been happy to cancel your accountOur phone number is ###-###-#### and our customer service email is [redacted] .Although according to our records, you contacted us for the first time on 22016, a refund has been issued for the last two shipments as a courtesy and you may return them at your earliest convenienceYour account has also been cancelled, as we indicated to you in our response to your emailWe greatly appreciate your business
In July, I canceled my subscription with this companyNot because I wanted to, but because I was about to go on maternity leave and needed to save some moneyToday's date is September ***A little over two weeks ago, I checked my account and noticed that they had taken $from itI called and emailed customer service and was told that I never canceled my holiday subscription, but I could get a refund if I sent the package backI sent the package back on Tuesday, September [redacted] I checked my bank account this morning to see if they had refunded meNot only had they not refunded me, but they had taken $from my account againThis company is 100% unprofessional and I highly recommend anyone stay away from themIt's not worth the heartache or the overdraft fees you'll have to pay when you don't expect them to be taking money out of your bank account
Revdex.com:At this time, my complaint, ID [redacted] regarding Eaglemoss Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Customer called on 10/ [redacted] to cancel because she misunderstood the terms of the subscriptionWhen an order is placed the customer has to check/approve that they understood the terms before the order is submittedIt was explained to the customer that a shipment already had been processed.An automatic email is send to customers when the product is shipped detailing the tracking numberSubsequent to shipment, the customer is chargedThis occurred on 10/**This is what prompt the customer to call Customer ServiceThe customer was cancelled on 10/**On 10/**, the customer called to confirm that her account was cancelledThe customer was refunded $Shipping & Handling are not refundable and is stated in the return policy
[redacted] ***, For quality assurance, all of our calls are recorded, as well as our emails archivedUnfortunately, according to our records and the information we have on file for you, you did not contact us regarding your account prior to by emailIf you had contacted us, our agents would have been happy to cancel your accountOur phone number is ###-###-#### and our customer service email is [redacted] .Although according to our records, you contacted us for the first time on 22016, a refund has been issued for the last two shipments as a courtesy and you may return them at your earliest convenienceYour account has also been cancelled, as we indicated to you in our response to your emailWe greatly appreciate your business
In July, I canceled my subscription with this companyNot because I wanted to, but because I was about to go on maternity leave and needed to save some moneyToday's date is September ***A little over two weeks ago, I checked my account and noticed that they had taken $from itI called and emailed customer service and was told that I never canceled my holiday subscription, but I could get a refund if I sent the package backI sent the package back on Tuesday, September [redacted] I checked my bank account this morning to see if they had refunded meNot only had they not refunded me, but they had taken $from my account againThis company is 100% unprofessional and I highly recommend anyone stay away from themIt's not worth the heartache or the overdraft fees you'll have to pay when you don't expect them to be taking money out of your bank account
Revdex.com:At this time, my complaint, ID [redacted] regarding Eaglemoss Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Customer called on 10/ [redacted] to cancel because she misunderstood the terms of the subscriptionWhen an order is placed the customer has to check/approve that they understood the terms before the order is submittedIt was explained to the customer that a shipment already had been processed.An automatic email is send to customers when the product is shipped detailing the tracking numberSubsequent to shipment, the customer is chargedThis occurred on 10/**This is what prompt the customer to call Customer ServiceThe customer was cancelled on 10/**On 10/**, the customer called to confirm that her account was cancelledThe customer was refunded $Shipping & Handling are not refundable and is stated in the return policy