Eagles Entertainment

To ensure the safety of our guests / performing artists and to make sure the concert experience is enjoyable for all of our patrons, it is our company’s policy to not allow gum in the buildingThis is clearly stated in the “Customer Safety Guidelines” section on our websiteI have provided a link here: [redacted] We not only take great pride in the cleanliness of our venue but the customer service we provide to patrons We very often work with customers who require special accommodations, for example ADA seating, providing an elevator for those that cannot use stairs and accessible bathroomsWe apologize that the customer felt it was an unfair situation, but this is not a policy that will changePlease feel free to give the customer my information in case he has any other questions, comments, or concernsThank you,April [redacted] The Rave / Eagles Club [redacted] [redacted] * [redacted]

This venue has had issues for agesI haven't ever really bothered to file a complaint before because I feel I make no impact only being one personBut fellow concert goers and I have been consistently seeing reoccurring issues and feel that it I'd time to speak up about itPeople have had a wide variety of issues with this venue such as financial, security, beverages, privacy, illegal searches, stealing, poor management, banned items, and much moreFinancially, they like to make ticket prices look decent at first, but then sometimes tack on up to another $or more in fees onto your ticket priceThis ties in to beverage issues, but they charge $for a plastic cup of waterThey literally grab a bottle of water, open it, then dump the water in a cupSo they're overcharging the [redacted] out of you for a water, wasting double the plastic, and encouraging concert goers to dehydrate themselves because water is too expensive to affordWhich is not a good idea when you know that a majority of music fans are on drugs and need to stay hydratedIf you don't have an avid supply of water for your customers, you should not be holding concerts, whether people are on drugs or notOne of my other biggest issues though is with securityTo be fair there are some security members who do a great job and bring positivity to their environment, but ide say the probability of running into one of those security members compared to a rude one is 1:Security tends to be way too rough with some people and a lot of times with accusationsI've seen them beat spectators, drag them, rip clothes, illegally search, steal items, and try to bribe people money for their stolen items backThis is absolutely unacceptableTo touch on the banned items category, they tend to ban items or not allow certain things in their venue which they have previously allowed before handSo people will come in certain costume pieces or bandanas that they've worn to a previous concert and all the sudden it's not allowed so your required to throw it away or you can't enterI could understand this with certain items and certain situations but bandanas? LED gloves? Costume masks? People like to dress up for shows, the rave should respect that and not be two-faced on when things can or cannot be brought in or wornLast week my buddy and I both brought out e cigs and e juice into the venue and security let me through just fine with my ecig and juice but my buddy was required to throw his bottle of juice in the trash or he couldn't come in, even tho they just let me in with mineSo that's $in the trashI could go on with more explanations and occurrences but I don't have the time to list everything that that venue needs work onThank you for taking the time to read my concerns