Eagles Fly Away Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This horrible process started with Eagles Fly Away vacations but they turned it over to [redacted] and they charged even more money and we received nothing but hours of wasted time and no vacationI do not want this scam to continueWas [redacted] contacted? We did not receive what was promised so we expect that a reputable company would refund our money Regards, [redacted]

In response to your client's complaint, it must be noted that we have absolutely nothing to do with marketing or fulfillment Your client needs to voice is displeasure to the marketing company Not us or [redacted] .Have your client return all unused certificates along with copy of processed check or receipt and letter stating reason for refund request Have them return to address below.CC [redacted] ***Lake Ridge, Va ***

We did not offer your client a FREE Cruise! The Marketing company is responsible for advertising and solicitation, NOT EAGLES FLYAWAY! IF YOUR CLIENT READS THE POSTCARD SHE WAS SEND CONCERNING THE OFFER, SHE WILL NOT FIND EAGLES FLYAWAY VACATIONS ANYWHERE ON POSTCARD IF SHE SENT US AN ACTIVATION FEE, SHE MUST RETURN CERTIFICATES AND COPY OF PROCESSED CHECKS TO RECEIVE REFUND IF NOT THIS MATTER IS CLOSED! THIS IS MY FINAL COMMENT ON THIS MATTER! CC***

In response to your client's complaint, we severed our business relationship with [redacted] quite a while ago In addition, she activated over a year ago We do not refund past days.I will allow her to log onto: www[redacted] .com and fill out a planning form I will have [redacted] waive her reservation deposit.There is not much else I can do for this client at this time.CC***

I received a check today for the requested amount from the companyThank you for your assistance Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello ***,I have review the docs The certificate consisting of [redacted] Cruise Lines was sent to your client by Marketing Company After they view presentation, they are given our certificates that must be filled out and sent in with their activation fee Please review our disclaimer (#)on back of our certificate Unfortunately, clients are under the assumption that we are responsible for the maketing of promotions Marketing and presentations are given by another company all together Fulfillment of promotions are fulfilled by another company We are simply the middle men.If I can be of futher assistance, please don't hesitate to contact me.Sincerely,Charles C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Who is he referring to? His response has literally nothing to do with my request or complaint or me at all! Please move forward with the complaint Here is a stream of emails with MrC [redacted] (start at the bottom): It takes approximately up to business days to receive documentation Please verify your address and I will check on status for youCC [redacted] -------- Original Message --------Subject: Re: Return our funds now!From: [redacted] < [redacted] @ [redacted] >Date: Tue, March 03, 8:amTo: MrC***, We attended one of those vacation share presentations and were told we'd receive free cruise tickets to companies listed and also airline tickets to companies listed The presentation sounded great but it just didn't fit our current situation So we left thinking that We also left thinking we had free cruise tickets and free airline tickets We sent in the information and received another postcard with further instructions in it, including send you money for these items, which we were not told at the presentation We sent the money and the card to fill in over weeks ago It was tracked and you received it the very next day, actually within less than hours We were told we'd receive the ticket and cruise information within days It's over that time and I'm uncomfortable, especially since your phone listed is not in working orderWhat do I expect from you at this time? On Mar 3, 2015, at 9:AM, wrote: I have absolutely no idea what you are talking about! First of all, I do not appreciate you calling us scam artists! We provide Incentive Certificates to other companies to market their products or services We do not market or have any part in fulfillment of promotions Now if you tell me exactly what your problem is, I might be able to help Your threats and accusations is not going to get you very farCC [redacted] -------- Original Message --------Subject: Return our funds now!From: [redacted] < [redacted] @ [redacted] >Date: Tue, March 03, 7:amTo: cc***@ [redacted] C C***, Our cruise and our airline tickets promisesIt has been over the days response time You recieved our information less than hours sent to you We have heard nothing nor recieved anything It is at this time that we are demanding our refund and understand that you are a scam artist We will be reporting you to the Revdex.com as many have already done If we don't receive our funds within days from this email, we will be pursuing legal action Fortunately, I do not have to pay for an attorney I am married to one Send our $in a valid bank cashiers check to [redacted] or [redacted] at [redacted] Frederick, MD I expect to receive this very shortly [redacted] C [redacted] M [redacted] ###-###-#### Regards, [redacted]

In response to your client's complaint, your client's certificate expired 4/21/I will send her one of our Premium day Condo Certificates valued at over $or a day night Bahamas Cruise for All meals and cabin is included In addition, I will extend vacations for an additional year The only expense will be room taxes of $per night for condo and $pp port taxes for cruise Condo has over destinations to choose from.She may contact at this email address to finalize this matter.Charles C***

We are not responsible for marketing or fulfillment of promotions We simply provide certificate incentives to other companies to market their products or services.There is not anything I can do for this client at this time.CC***

In response to your client's complaint, Eagles Flyaway does not advertise or offer anyone a Free cruise Our disclaimer is on all of our certificates It is the client's responsibility to read the Terms and Conditions on certificate before proceeding further.If client remitted an activation Fee and reservation deposit, he was aware that promotion was not Free Once client submits a reservation deposit and receives a quote, there are no refunds of reservation deposits He may submit another quote, but his deposits are non-refundable.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:MrCharles C [redacted] at Fly Away Vacations has exchanged a few e-mails with me and agreed to offer us a refund when we send in documentation Until we receive the refund I do not consider this case to be solved[redacted] Here are the e-mails exchanged recently: [redacted] < [redacted] > Dec to cc [redacted] I am now responding from my complaint to the Revdex.com We did everything required in order to obtain the "two free airplane tickets to anywhere in the continental USA and two free nights in a [redacted] Hotel and up to $2,of shopping coupons" that are promised on the Eagles Fly Away Vacation papers we have We attended the sales pitch for an outrageously priced travel club membership, paid the $ processing fee and another $feeWe have been waiting for our tickets and vouchers and I am not able to access any shopping couponsI fully understand that we had to pay the processing fees and are liable for the taxesAll I wish to know now is this: Are there ANY more fees involved? If so, how much are they? If not when will my wife and I receive the "two free airplane tickets to anywhere in the continental USA and two free nights in a [redacted] Hotel and up to $2,of shopping coupons" we are promised? So I have asked you questions Please answer them in full and I may drop the complaint with the Revdex.com If you are not able to answer them completely please send me my $back And yes I have papers to showMeanwhile please listen to this video which, though not Fly Away Vacations, operates exactly the same way [redacted] Sincerely, [redacted] Regards, [redacted] @eaglesflyawayvacations.com December I do apologize for your trouble When did you pay activation fee? It normally takes up to business days to receive docsCC [redacted] < [redacted] > December Please answer my questions as requested:Are there ANY MORE fees involved? If so, how much are they? If not when will my wife and I receive the "two free airplane tickets to anywhere in the continental USA and two free nights in a [redacted] Hotel and up to $2,of shopping coupons" we are promised?Here is all of my documentation: I responded to an offer to provide me with two round trip airplane tickets to anywhere in the continental United States and two free nights in a [redacted] Hotel at my destination November 7, I called the number from the mailing I received and agreed that my wife and I would attend a sales presentation in Altoona PA about a minute drive from my townWe attended as required on Saturday November 8, 2014, were not required to buy anything though the sale pitch was very high pressured asking outrageously high fees to join a travel club to obtain discounts on luxury stays at various hotels and resortsWe did not purchase anything and were given the vouchers for the free airplane tickets and free nights at the [redacted] HotelThe offer also says it "includes $2,in online dining, grocery & shopping coupons" which I am not able to see online as it saysWe mailed in our vouchers for the airplane and hotel stays with a $processing fee November 10, and about a week later received another notice telling us to mail in another $fee which we didWe are now expecting to receive the "free" plane and hotel tickets/vouchers but have not and I have both e-mailed and attempted to call the companyI am not receiving a response to my e-mail and only receiving a voice mail machine by callingThank you, [redacted] @eaglesflyawayvacations.com December Did you receive vouchers from us after activation? It would have had instructions on how to proceed to next step I need to know what phase of process you are in before I can help You should have received a voucher for air and coupons in package If you did not receive them, I will make sure you doCharles [redacted] < [redacted] > December We have not received any vouchers so please see that we doI am still waiting for answers to my questions above I repeat:Are there ANY MORE fees involved? If so, how much are they? If not when will my wife and I receive the "two free airplane tickets to anywhere in the continental USA and two free nights in a [redacted] Hotel and up to $2,of shopping coupons" we are promised? Thank you, [redacted] @eaglesflyawayvacations.com December As far as additional fees are concerned, you are responsible for additional taxes and surcharges Flights are based on availability and additional fees are based on ports of departure and time of year you are traveling Holidays are more expensive, so try to plan at least days before or days after holiday Did you receive a certificate that would have explained how to register to receive your tickets? In addition, you should have received certificates to register for your coupons and voucher for hotel I need to know this to assist you.CC [redacted] < [redacted] > December December Mr C***:I think that paying $in fees for "free tickets" plus taxes is enough and believe you rationally agree I understand about holidays and availability but do not expect to pay more fees if I fly during off season times You are still not telling me exactly how much all other fees will be which is what I must know in order to make an informed decision of whether this is worth the continued pursuit We never have received a certificate that explains how to receive the tickets, vouchers or coupons Based on what the initial papers I received in the mail if we have to pay any more fees other than taxes or cruise port charges (We do not plan on using the cruise voucher because we have heard that these port charges are $100s) I consider this whole offer to be as close to fraudulent as one can get under the law [redacted] @eaglesflyawayvacations.com December Send all certificates back with copy of processed check and letter stating reason for refund request We will put this matter to restCC [redacted] Lake Ridge, Va [redacted] < [redacted] > December Ok, this is fine We will send you attachments of all certificates and paperwork we have as well as copies of the cancelled checks this coming week I assume that this can all be done by e-mail? If not let me know and we will use postal mail [redacted] @eaglesflyawayvacations.com December No, you will have to send all docs via-postal mail Make sure to include letter stating reason for refund [redacted] < [redacted] > December Thank you We will send it attention to your name since you know our case [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Tue, Jul 21, at 4:PMSubject: Id# [redacted] To: [redacted] @myRevdex.com.org, [redacted] < [redacted] @***.com>A brief review: Went to presentations and acquired "free" trip Sent in money to different areas as requested Received hotel conformation but no air-line tickets Called to resolve and eventually they would not answer the phone They being "Eagles FlyAway"Wrote Revdex.com and started claim Revdex.com said try them again Tried again - now they say I am over a year and past my deadlineGave me this web-site www[redacted] .comNeed to read and adher to all terms of agreement before they talk to youOne term is to send in another $Not sending more moneyThey either give the trip as agreed on or I want all money's backNO MORE MONEY! Regards, [redacted]

In response to your client's complaint, I have check on your client's docs They have been sent out Unfortunately, we have been experiencing some problems with the Postal service She should have received docs last week.I directed my staff to re-ship docs signature required.Her patience is appreciated.CC***

Thank you for contacting me to clarify I apologize for my mistake I referenced [redacted] Fly Away Vacation by accident The complaint is against [redacted] Fly Away Vacations and that is the company to which I paid $and from which I am requesting a refund Attached is a copy of the check and the letter they sent to me stating that they no longer were dealing with [redacted] (against whom I also filed a complaint) Please let me know if you have any further questions I appreciate your attention in this matterSincerely, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Complaint number [redacted] Last message was for me to go to a web address Www[redacted] .com Enter in my data and then call a person listed and they claim they will waive the fees I called close to times and left messages, no return callsToday I spoke with a lady there and asked for the person in question and she gave me another number to callNo one answers again and I left a message.I need this place to secure plane tickets from Flint miTo Reno NV, round trip for the week of October 4thI can show where I paid the fees and will not put more money on the line to be ripped offThey are obviously avoiding me and need to finalize the deal Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] and [redacted] < [redacted] @ [redacted] .net>Date: Sat, Jul 18, at 12:PMSubject: RE: Complaint Response ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Hello, As I stated to you on the phone yesterday, we never received this email from you Today we sent all certificates and a copy of my wife’s processed check as verification to the person and address shown below We want our $back from Eagles Fly Away Vacations[redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I appreciate the offer but have to reject My original request was for a refund of my money I am willing forgo requesting a refund of my money and accept a substitute offer only if it costs me $0.It does not make sense for me to pay you another $for a vacation, when you owe me a refund for hundreds of dollars for vacations I never used Give me this substitute offer for $0, and I will accept.Regards, [redacted] ***

Thank you for contacting me to clarify I apologize for my mistake I referenced [redacted] Fly Away Vacation by accident The complaint is against [redacted] Fly Away Vacations and that is the company to which I paid $and from which I am requesting a refund Attached is a copy of the check and the letter they sent to me stating that they no longer were dealing with [redacted] (against whom I also filed a complaint) Please let me know if you have any further questions I appreciate your attention in this matter.Sincerely, [redacted] ***

In response to your client's complaint, we do not fulfill vacation requests That part is handled by a separate fulfillment company No company can afford to travel client's for Free.Their are several cost associated with travel they client is given the best quote available at the time, depending on time of travel and destination.If client is requesting a refund, have them return all docs in Good condition along with copy of processed check and letter stating reason for refund request.Once requested documentation is received, their refund less re-stocking fee will be processed.Charles C***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***