In response to the complaint filed by [redacted] ***, we did respond within three hours and minutes from the time of the callOn this particular day we had a busted water main with units without waterI arrived at the property at 8:30am on this day and departed the property around 12:30pm Maintenance on call did respond in a timely fashionThe leasing agent that took the call was not told by [redacted] about the inhalerMyself and the maintenance on call was on the property and if we knew there was an emergency situation we would have went immediately to the unitI am confident that the leasing agent is being honest about [redacted] since he himself had an asthma attack on Monday of the same week and we had to call an ambulance for himWe would never intentionally ignore such a serious request, in addition, I would suggest to [redacted] that if she has this problem in the future she should first call and then the rental officeI am not sure what type of lock she would like us to install but if she would like to purchase the lock she is referring to then we will install it immediately
Dear Revdex.com,
Unfortunately, HUD requires that
resident records be retained for three years after the resident moves outI would encourage the complaining party to contact the reporting agency and get the necessary information as to who owned the property and who reported this
to the credit bureauWe have only owned this property since July 1, 2013, so the debt would not be collected by the current owners of Eagles Trace ApartmentsI hope this has solved any questions in regards to this issue
Please let me know if you have any further questions
Sincerely,
*** ***
Property Manager
To Whom It May Concern,
We have received the complaint filed against Eagles Trace Apartments. We can assure you that we have taken the necessary steps to solve the problem to the residents satisfaction. We are aware of the problem and have achieved one of the requests by the complaining party....
We are unable to supply you with the actual steps we have taken due to privacy laws. If you have any further questions please give us a call. Thank you, [redacted] Property Manager
In response to the complaint filed by [redacted], we did respond within three hours and 17 minutes from the time of the call. On this particular day we had a busted water main with 32 units without water. I arrived at the property at 8:30am on this day and departed the property around 12:30pm....
Maintenance on call did respond in a timely fashion. The leasing agent that took the call was not told by [redacted] about the inhaler. Myself and the maintenance on call was on the property and if we knew there was an emergency situation we would have went immediately to the unit. I am confident that the leasing agent is being honest about [redacted] since he himself had an asthma attack on Monday of the same week and we had to call an ambulance for him. We would never intentionally ignore such a serious request, in addition, I would suggest to [redacted] that if she has this problem in the future she should first call 911 and then the rental office. I am not sure what type of lock she would like us to install but if she would like to purchase the lock she is referring to then we will install it immediately.
In response to the complaint filed by [redacted] ***, we did respond within three hours and minutes from the time of the callOn this particular day we had a busted water main with units without waterI arrived at the property at 8:30am on this day and departed the property around 12:30pm Maintenance on call did respond in a timely fashionThe leasing agent that took the call was not told by [redacted] about the inhalerMyself and the maintenance on call was on the property and if we knew there was an emergency situation we would have went immediately to the unitI am confident that the leasing agent is being honest about [redacted] since he himself had an asthma attack on Monday of the same week and we had to call an ambulance for himWe would never intentionally ignore such a serious request, in addition, I would suggest to [redacted] that if she has this problem in the future she should first call and then the rental officeI am not sure what type of lock she would like us to install but if she would like to purchase the lock she is referring to then we will install it immediately
Dear Revdex.com,
Unfortunately, HUD requires that
resident records be retained for three years after the resident moves outI would encourage the complaining party to contact the reporting agency and get the necessary information as to who owned the property and who reported this
to the credit bureauWe have only owned this property since July 1, 2013, so the debt would not be collected by the current owners of Eagles Trace ApartmentsI hope this has solved any questions in regards to this issue
Please let me know if you have any further questions
Sincerely,
*** ***
Property Manager
To Whom It May Concern,
We have received the complaint filed against Eagles Trace Apartments. We can assure you that we have taken the necessary steps to solve the problem to the residents satisfaction. We are aware of the problem and have achieved one of the requests by the complaining party....
We are unable to supply you with the actual steps we have taken due to privacy laws. If you have any further questions please give us a call. Thank you, [redacted] Property Manager
In response to the complaint filed by [redacted], we did respond within three hours and 17 minutes from the time of the call. On this particular day we had a busted water main with 32 units without water. I arrived at the property at 8:30am on this day and departed the property around 12:30pm....
Maintenance on call did respond in a timely fashion. The leasing agent that took the call was not told by [redacted] about the inhaler. Myself and the maintenance on call was on the property and if we knew there was an emergency situation we would have went immediately to the unit. I am confident that the leasing agent is being honest about [redacted] since he himself had an asthma attack on Monday of the same week and we had to call an ambulance for him. We would never intentionally ignore such a serious request, in addition, I would suggest to [redacted] that if she has this problem in the future she should first call 911 and then the rental office. I am not sure what type of lock she would like us to install but if she would like to purchase the lock she is referring to then we will install it immediately.