Revdex.com: I actually wish to wipe my claim out completely, to make sure it doesn't show on your websiteI spoke with someone from this company and very big misunderstandingThank you in advance!Regards, [redacted]
Dear Revdex.com,This customer is a liar.We provided great customer service to him.We merely asked for the 12-digit UPC code on the item he received to see if we could figure out what happened and to help determine whether we even had this item.(note: we get some fraudulent claims as well so we needed this information for our records).He provided a 10-digit number and GAVE US THE RUN AROUND Just give us the 12-digit UPC code that DVDs have as we instructed and stop giving us the run around.He still has not provided us with the 12-digit UPC code he received.We also gave him return instructions so we could issue him a full refunded.We are waiting for the item to be returned USPS Media Mail.We will then issue him a full refund including shipping cost both ways.His solution: File a Revdex.com claim.What can you say We deal with all types of reasonable people and unreasonable people.Chalk this one up to the later.Please ask him to return our item using USPS media mail to our warehouse for a refund.Thank you
Dear Revdex.com, This customer sent us huge boxes containing DVDs and CDs in which 75% of the items did not meet our minimum condition standardsThe customer admitted in an E-mail they violated our Terms and Conditions by not even going through the items to make sure they met our Minimum Condition StandardsThis amounted to well over items we had to send back to them.We offer a return guarantee and assume our customers will operate with honor and at least look through their items to make sure it abides by the minimum condition standards they are agreeing to at checkout.We sent several emails to this customer explaining to them that, given almost every item is being returned to them, they really should be paying the return shipping chargesThey took the legal position and rejected our appeals to their conscience.We then sent the boxes back to the customer free of charge today.We ask that, any customers reading this use our service honorably and do their best to abide by our minimum condition standards.(We must say this is the first customer to grossly abuse our return guarantee).This will insure we can continue to offer this guarantee to our customersSincerely, T [redacted] Owner EagleSaver.com We have returned all items to the customer and below is the letter we sent to the customerLETTER EMAILED TO CUSTOMER 4/1/All boxes shipped to: Matthew Robbs E9th St Muscatine Iowa Order numbers: # # # # # # # # Total Boxes FedEx Tracking 1)FedEx 2)FedEx 3)FedEx 4)FedEx 5)FedEx 6)FedEx It will take 3-days to arrive so delivery should take place on April 6-with the most probable date of arrival April FedEx will update the estimated delivery date at FedEx.com There is a possibility that all boxes may not arrive on one day We are responsible for showing delivery of all boxes to the address you provided Once this takes place, our liability ends on these boxes You are responsible for securing the packages so they are not lost or stolen
Dear Revdex.com,This was a claim that should not have been filedIt is a customer that cannot accept the fact he did not read our return instructions carefully and spent WAY too much money returning this item to us.Note: The cost of this item was $and the customer spent $by FedEx just to return it to us! Why would you do this?Sending it back USPS First Class would have cost $or so and this is what we rightfully refunded him for.We consider this case long closedThe customer made the error and wants us to pay for his mistake.We have reimbursed the customer for original shipping, item cost and the return shipping cost that we instructed him to use (USPS First Class Mail).A total of $was reimbursed and the original cost was $14.56; we therefore reimbursed the correct additional return shipping amount $3.99.Please close this claim.Thank you, [redacted] EagleSaver.com Re: Title Shipped Price _________________________________________________________________ Power 90: Tony Horton (The Day In- $ Dear Richard F Escoffery M.D., Important: Please send USPS First Class Mail with tracking number Note: Please include all items that arrived Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weightPlease return to: GoPeachy Eastman Avenue, Suite Ventura, CA Important: Please send USPS First Class Mail with tracking number Note: Please include all items that arrived Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weightIf the weight check passes, we will then reimburse you the item cost, shipping both ways and tracking number feeThank you Sincerely,
Complaint:
I am rejecting this response because: GoPeachy specifically instructed me to return the item by USPS First Class Mail with tracking number. This is exactly what I did. I did not return it by Fed Ex as they claim in their response to you. I specifically requested the cheapest USPS First Class Mail with tracking number. Note that regular USPS First Class Mail does not include a tracking numberThe cost was $11.26, not the $that they reimbursedI provided them with a copy of my receipt from ShipMates showing that I paid $(attached)
The fact that I was forced to pay return shipping of $for an item that cost $was, as they suggested, ridiculous - but it was they who forced me to do so. This was not some choice of mine to waste additional money on their error. I did so because I expected that they would honor their commitment to refund my cost.
This is a company that sent me an incomplete order - their error. They then forced me to return it by an expensive method & now have the audacity to refuse to pay my full shipping costs
Regards,*** ***
Item was purchased through eBayAbrupt refund and told it was out of stockI searched their site through eBay and personal site and item was relisted for a higher priceContacted seller about it and was given very rude and sarcastic responsesClearly they don't care about customers satisfaction
Dear Revdex.com,This was the fault of PayPal as our payment to [redacted] was inexplicably rejected by them.I called PayPal today and they could provide no explanation why this payment was rejected.I have since reissued payment to [redacted] and he has confirmed on the phone that he has the...
funds in his PayPal account now.note: We noticed this rejected payment on 3/31/15 and contacted the customer in a proactive way and asked him what we should do about the situation.We had a customer service rep. out today with the flu and [redacted] panicked when we did not get back to him this morning and filed a claim.We take great pride in our customer service but ask that customer's
give us at least a full business day to resolve any concerns before
filing a claim.[redacted] will be contacting you shortly.Due to this mistake and [redacted]'s verbal agreement with us to let you at the Revdex.com know this was a PayPal error and had nothing to due with our systems, we are hoping this claim can completely be wiped off our record because even a claim that has been resolved hurt's our rating.Sincerely,[redacted]
Dear Revdex.com,This customer is a liar.We provided great customer service to him.We merely asked for the 12-digit UPC code on the item he received to see if we could figure out what happened and to help determine whether we even had this item.(note: we get some fraudulent...
claims as well so we needed this information for our records).He provided a 10-digit number and GAVE US THE RUN AROUND. Just give us the 12-digit UPC code that DVDs have as we instructed and stop giving us the run around.He still has not provided us with the 12-digit UPC code he received.We also gave him return instructions so we could issue him a full refunded.We are waiting for the item to be returned USPS Media Mail.We will then issue him a full refund including shipping cost both ways.His solution: File a Revdex.com claim.What can you say. We deal with all types of reasonable people and unreasonable people.Chalk this one up to the later.Please ask him to return our item using USPS media mail to our warehouse for a refund.Thank you
Eagle Saver went above and beyond to make up for an error made by ME. They didn't have to, and by doing so, showed that they understand the true value of making the cr one.
Revdex.com:
I actually wish to wipe my claim out completely, to make sure it doesn't show on your website. I spoke with someone from this company and very big misunderstanding. Thank you in advance!Regards,
[redacted]
Dear Revdex.com,This was a claim that should not have been filed. It is a customer that cannot accept the fact he did not read our return...
instructions carefully and spent WAY too much money returning this item to us.Note: The cost of this item was $10.57 and the customer spent $11.26 by FedEx just to return it to us! Why would you do this?Sending it back USPS First Class would have cost $3.00 or so and this is what we rightfully refunded him for.We consider this case long closed. The customer made the error and wants us to pay for his mistake.We have reimbursed the customer for original shipping, item cost and the return shipping cost that we instructed him to use (USPS First Class Mail).A total of $18.55 was reimbursed and the original cost was $14.56; we therefore reimbursed the correct additional return shipping amount $3.99.Please close this claim.Thank you,[redacted]EagleSaver.com
Re: Title Shipped Price
_________________________________________________________________
Power 90: Tony Horton (The 90 Day In-... 1 $10.57 Dear Richard F Escoffery M.D., Important: Please send USPS First Class Mail with tracking number. Note: Please include all items that arrived. Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weight. Please return to: GoPeachy
1932 Eastman Avenue, Suite 110
Ventura, CA 93003 Important: Please send USPS First Class Mail with tracking number. Note: Please include all items that arrived. Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weight. If the weight check passes, we will then reimburse you the item cost, shipping both ways and tracking number fee. Thank you.
Sincerely,
Dear Revdex.com,
background-color: rgb(255, 255, 255);">This customer sent us 5 huge boxes containing DVDs and CDs in which 75% of the items did not meet our minimum condition standards. The customer admitted in an E-mail they violated our Terms and Conditions by not even going through the items to make sure they met our Minimum Condition Standards. This amounted to well over 800 items we had to send back to them.We offer a return guarantee and assume our customers will operate with honor and at least look through their items to make sure it abides by the minimum condition standards they are agreeing to at checkout.We sent several emails to this customer explaining to them that, given almost every item is being returned to them, they really should be paying the return shipping charges. They took the legal position and rejected our appeals to their conscience.We then sent the boxes back to the customer free of charge today.We ask that, any customers reading this use our service honorably and do their best to abide by our minimum condition standards.(We must say this is the first customer to grossly abuse our return guarantee).This will insure we can continue to offer this guarantee to our customers.
Sincerely,
T[redacted]
Owner
EagleSaver.com
We have returned all items to the customer and below is the letter we sent to the customer.
LETTER EMAILED TO CUSTOMER 4/1/16
All boxes shipped to:
Revdex.com: I actually wish to wipe my claim out completely, to make sure it doesn't show on your websiteI spoke with someone from this company and very big misunderstandingThank you in advance!Regards, [redacted]
Dear Revdex.com,This customer is a liar.We provided great customer service to him.We merely asked for the 12-digit UPC code on the item he received to see if we could figure out what happened and to help determine whether we even had this item.(note: we get some fraudulent claims as well so we needed this information for our records).He provided a 10-digit number and GAVE US THE RUN AROUND Just give us the 12-digit UPC code that DVDs have as we instructed and stop giving us the run around.He still has not provided us with the 12-digit UPC code he received.We also gave him return instructions so we could issue him a full refunded.We are waiting for the item to be returned USPS Media Mail.We will then issue him a full refund including shipping cost both ways.His solution: File a Revdex.com claim.What can you say We deal with all types of reasonable people and unreasonable people.Chalk this one up to the later.Please ask him to return our item using USPS media mail to our warehouse for a refund.Thank you
Dear Revdex.com, This customer sent us huge boxes containing DVDs and CDs in which 75% of the items did not meet our minimum condition standardsThe customer admitted in an E-mail they violated our Terms and Conditions by not even going through the items to make sure they met our Minimum Condition StandardsThis amounted to well over items we had to send back to them.We offer a return guarantee and assume our customers will operate with honor and at least look through their items to make sure it abides by the minimum condition standards they are agreeing to at checkout.We sent several emails to this customer explaining to them that, given almost every item is being returned to them, they really should be paying the return shipping chargesThey took the legal position and rejected our appeals to their conscience.We then sent the boxes back to the customer free of charge today.We ask that, any customers reading this use our service honorably and do their best to abide by our minimum condition standards.(We must say this is the first customer to grossly abuse our return guarantee).This will insure we can continue to offer this guarantee to our customersSincerely, T [redacted] Owner EagleSaver.com We have returned all items to the customer and below is the letter we sent to the customerLETTER EMAILED TO CUSTOMER 4/1/All boxes shipped to: Matthew Robbs E9th St Muscatine Iowa Order numbers: # # # # # # # # Total Boxes FedEx Tracking 1)FedEx 2)FedEx 3)FedEx 4)FedEx 5)FedEx 6)FedEx It will take 3-days to arrive so delivery should take place on April 6-with the most probable date of arrival April FedEx will update the estimated delivery date at FedEx.com There is a possibility that all boxes may not arrive on one day We are responsible for showing delivery of all boxes to the address you provided Once this takes place, our liability ends on these boxes You are responsible for securing the packages so they are not lost or stolen
Dear Revdex.com,This was a claim that should not have been filedIt is a customer that cannot accept the fact he did not read our return instructions carefully and spent WAY too much money returning this item to us.Note: The cost of this item was $and the customer spent $by FedEx just to return it to us! Why would you do this?Sending it back USPS First Class would have cost $or so and this is what we rightfully refunded him for.We consider this case long closedThe customer made the error and wants us to pay for his mistake.We have reimbursed the customer for original shipping, item cost and the return shipping cost that we instructed him to use (USPS First Class Mail).A total of $was reimbursed and the original cost was $14.56; we therefore reimbursed the correct additional return shipping amount $3.99.Please close this claim.Thank you, [redacted] EagleSaver.com Re: Title Shipped Price _________________________________________________________________ Power 90: Tony Horton (The Day In- $ Dear Richard F Escoffery M.D., Important: Please send USPS First Class Mail with tracking number Note: Please include all items that arrived Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weightPlease return to: GoPeachy Eastman Avenue, Suite Ventura, CA Important: Please send USPS First Class Mail with tracking number Note: Please include all items that arrived Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weightIf the weight check passes, we will then reimburse you the item cost, shipping both ways and tracking number feeThank you Sincerely,
Complaint:
I am rejecting this response because: GoPeachy specifically instructed me to return the item by USPS First Class Mail with tracking number. This is exactly what I did. I did not return it by Fed Ex as they claim in their response to you. I specifically requested the cheapest USPS First Class Mail with tracking number. Note that regular USPS First Class Mail does not include a tracking numberThe cost was $11.26, not the $that they reimbursedI provided them with a copy of my receipt from ShipMates showing that I paid $(attached)
The fact that I was forced to pay return shipping of $for an item that cost $was, as they suggested, ridiculous - but it was they who forced me to do so. This was not some choice of mine to waste additional money on their error. I did so because I expected that they would honor their commitment to refund my cost.
This is a company that sent me an incomplete order - their error. They then forced me to return it by an expensive method & now have the audacity to refuse to pay my full shipping costs
Regards,*** ***
Item was purchased through eBayAbrupt refund and told it was out of stockI searched their site through eBay and personal site and item was relisted for a higher priceContacted seller about it and was given very rude and sarcastic responsesClearly they don't care about customers satisfaction
Very satisfied. Delivery was fast and the product was as described. I would have no problems ordering from you again. Great price too.
Dear Revdex.com,This was the fault of PayPal as our payment to [redacted] was inexplicably rejected by them.I called PayPal today and they could provide no explanation why this payment was rejected.I have since reissued payment to [redacted] and he has confirmed on the phone that he has the...
funds in his PayPal account now.note: We noticed this rejected payment on 3/31/15 and contacted the customer in a proactive way and asked him what we should do about the situation.We had a customer service rep. out today with the flu and [redacted] panicked when we did not get back to him this morning and filed a claim.We take great pride in our customer service but ask that customer's
give us at least a full business day to resolve any concerns before
filing a claim.[redacted] will be contacting you shortly.Due to this mistake and [redacted]'s verbal agreement with us to let you at the Revdex.com know this was a PayPal error and had nothing to due with our systems, we are hoping this claim can completely be wiped off our record because even a claim that has been resolved hurt's our rating.Sincerely,[redacted]
Dear Revdex.com,This customer is a liar.We provided great customer service to him.We merely asked for the 12-digit UPC code on the item he received to see if we could figure out what happened and to help determine whether we even had this item.(note: we get some fraudulent...
claims as well so we needed this information for our records).He provided a 10-digit number and GAVE US THE RUN AROUND. Just give us the 12-digit UPC code that DVDs have as we instructed and stop giving us the run around.He still has not provided us with the 12-digit UPC code he received.We also gave him return instructions so we could issue him a full refunded.We are waiting for the item to be returned USPS Media Mail.We will then issue him a full refund including shipping cost both ways.His solution: File a Revdex.com claim.What can you say. We deal with all types of reasonable people and unreasonable people.Chalk this one up to the later.Please ask him to return our item using USPS media mail to our warehouse for a refund.Thank you
Eagle Saver went above and beyond to make up for an error made by ME. They didn't have to, and by doing so, showed that they understand the true value of making the c
r one.
Revdex.com:
I actually wish to wipe my claim out completely, to make sure it doesn't show on your website. I spoke with someone from this company and very big misunderstanding. Thank you in advance!Regards,
[redacted]
Dear Revdex.com,This was a claim that should not have been filed. It is a customer that cannot accept the fact he did not read our return...
instructions carefully and spent WAY too much money returning this item to us.Note: The cost of this item was $10.57 and the customer spent $11.26 by FedEx just to return it to us! Why would you do this?Sending it back USPS First Class would have cost $3.00 or so and this is what we rightfully refunded him for.We consider this case long closed. The customer made the error and wants us to pay for his mistake.We have reimbursed the customer for original shipping, item cost and the return shipping cost that we instructed him to use (USPS First Class Mail).A total of $18.55 was reimbursed and the original cost was $14.56; we therefore reimbursed the correct additional return shipping amount $3.99.Please close this claim.Thank you,[redacted]EagleSaver.com
Re: Title Shipped Price
_________________________________________________________________
Power 90: Tony Horton (The 90 Day In-... 1 $10.57 Dear Richard F Escoffery M.D., Important: Please send USPS First Class Mail with tracking number. Note: Please include all items that arrived. Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weight. Please return to: GoPeachy
1932 Eastman Avenue, Suite 110
Ventura, CA 93003 Important: Please send USPS First Class Mail with tracking number. Note: Please include all items that arrived. Our warehouse clerk will do a weight check to compare the outgoing shipping weight to the return shipping weight. If the weight check passes, we will then reimburse you the item cost, shipping both ways and tracking number fee. Thank you.
Sincerely,
Dear Revdex.com,
background-color: rgb(255, 255, 255);">This customer sent us 5 huge boxes containing DVDs and CDs in which 75% of the items did not meet our minimum condition standards. The customer admitted in an E-mail they violated our Terms and Conditions by not even going through the items to make sure they met our Minimum Condition Standards. This amounted to well over 800 items we had to send back to them.We offer a return guarantee and assume our customers will operate with honor and at least look through their items to make sure it abides by the minimum condition standards they are agreeing to at checkout.We sent several emails to this customer explaining to them that, given almost every item is being returned to them, they really should be paying the return shipping charges. They took the legal position and rejected our appeals to their conscience.We then sent the boxes back to the customer free of charge today.We ask that, any customers reading this use our service honorably and do their best to abide by our minimum condition standards.(We must say this is the first customer to grossly abuse our return guarantee).This will insure we can continue to offer this guarantee to our customers.
Sincerely,
T[redacted]
Owner
EagleSaver.com
We have returned all items to the customer and below is the letter we sent to the customer.
LETTER EMAILED TO CUSTOMER 4/1/16
All boxes shipped to:
Matthew Robbs
1201 E. 9th St
Muscatine Iowa 52761
Order numbers:
# 377459
# 377183
# 376793
# 376764
# 376646
# 376433
# 376420
# 376581.
6 Total Boxes
FedEx Tracking
1). FedEx …669347293568
2). FedEx …669347293580
3). FedEx …669347293579
4). FedEx …669347293590
5). FedEx …669347293605
6). FedEx …669347293616
It will take 3-5 days to arrive so delivery should take place on
April 6-8 with the most probable date of arrival April 7.
FedEx will update the estimated delivery date at FedEx.com.
There is a possibility that all 6 boxes may not arrive on one
day.
We are responsible for showing delivery of all 6 boxes to the
address you provided.
Once this takes place, our liability ends on these boxes.
You are responsible for securing the packages so they are not
lost or stolen.