I was not provided with a vehicle inspection form prior to leaving the
airportAnything the company had me sign was prior to the delivery of the car, so if I signed a document stating that the vehicle was "rentable", National had me sign it unknowinglyI have yet to receive an itemized receipt for the charges. I still maintain that the car was damaged prior to me driving it
Spoke with customer today He had already picked up his next rental car in Orlando by the time we received this message, and he had been looking for the complimentary upgrade for this Orlando rental that he was promised after the Phoenix-Mesa rental a year ago When they arrived in
Orlando, they bought an upgrade into a GMC Terrain for an additional $per day I contacted Marc Christiansen, VP of the Orlando Airports, and asked him to remove the upgrade charge and bill it back to me in Group It should total about $plus tax, perhaps in the $range He’s happy to do so, and so I communicated this plan to Mr*** (husband of renter, *** ***) who was just tickled to finally have someone reach out to him and resolve his issue
*** *** We have not received any letter from Alamo and have only received one phone message from *** ** ** ***. We have tried numerous times at numerous numbers to contact Janik de la Cruz. We don’t have long distance so we called Alamo toll free and was given the number to call Mrd* ** *** at 1-800-327-9633. I called and left a message for Mrd* ** *** on 10/28/at 1:pm and on 11/5/at 10:am. My son called and left messages for Mrd* ** *** at *** on 11/18/at 2:pm and finally on 12/7/at 11:am. Including three letters sent on 6/16/2015, 8/7/& 10/9/we have tried to contact Alamo and Janik de la Cruz seven times to reach a resolution. We don't consider this case closed and are still waiting for a resolution. *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jared L** ***
To Whom it May Concern, WE have made several attempts to reach out to this customer as well as sending them a letter via fed ex asking them to call us or email us so that we can resolve. To this date we have not heard back from the customer. After several attempts of trying to
reach out with not response there is not much that we can do. If customer is needing resolution to this we need to hear back from them, otherwise we consider it a closed caSe. Thanks! *** *** Please see the attached letter that was sent to the customer. *** ** ** *** E Rental Car Way Phoenix, AZ 85034***
October 20, 2015 MsMor 3rd Ave#2ESan Diego, CA 92103 Dear MsMor, We received your letters, thank you for sharing your experience with us at our Phoenix Sky Harbor locationI have been calling you using the phone on your reservation 619-299-but I have not been able to get in touch with you. If you would like to discuss this further, please email me your contact information to [email protected] or call me at 602-481-4310. Sincerely, Janik de la Cruz
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have talked to the customer and we have a contract stating the car was in rentable condition when we provided it to the customerThe car returned with chargeable damageWe are still treating this as a pursuable claim
I just spoke with this customer. He was very understanding when I explained that unfortunately we don’t take responsibility for personal vehicles left on our lot and that it is up to the customer to take that risk. He said he did get an estimate for the damage which came to $1020 but he...
said he is most likely not going to get it fixed and not worth it. I told him I would put in a couple calls to our body shops who we use to see if they could get him a better estimate and he said he appreciated that and he was open to seeing if I can help get him a better deal. I am going to call him back after I make a couple phone calls otherwise this one is resolved and there is not much more we can do here.
To Whom It May Concern: Enterprise Leasing Company of Phoenix, LLC (“Enterprise”) is in receipt of a customer concern notification regarding a vehicle rental to Ms. [redacted] on March 12, 2016. Upon review of the rental transaction, the employee who processed the Costco membership discount...
inadvertently failed to update the rental with the Costco coupon code, thus incorrectly charging Ms. [redacted] for the vehicle upgrade. Each employee at the rental location is receiving additional training on this program to ensure the coupons are applied correctly and at no additional expense to the customer. As a result of this administrative error, a refund of $95.05 was processed on April 8, 2016. We hope Ms. [redacted] finds this remedy satisfactory and we look forward to servicing her car rental needs in the future. Sincerely,Michele P[redacted]Executive Assistant
Resolved this issue on 2/18 by fixing the rate and refunding him the $47.43. LVM for customer advising him of the fix and provided my direct line for further assistance. Michele P[redacted]Executive Assistant[redacted]
[redacted]
[redacted]
Revdex.com, We have attempted to contact Ms. [redacted] since June of 2015. We haven’t been able to reach her and sent a letter certified mail. Ms. [redacted] didn’t qualify to rent the vehicle under our current qualifications listed on the Website. It is a requirement that the credit card and driver’s license information be in the same name in order to rent the vehicle. Ms. [redacted] didn’t qualify under these circumstances. She had access to our policies and knew our credit and driver’s license policies. We are denying her claim. We also need to receive information from her to speak with her directly. [redacted] Michele P[redacted]Executive Assistant[redacted]
[redacted]
[redacted] fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,
I have spoke to the business area manager according to my complaint (ID [redacted]).He is very kind and willing to help me to resolve the problem.I've check my account and I got the refund that he...
promised so lets consider this complaint resolved.
Regards,
[redacted]
I was not provided with a vehicle inspection form prior to leaving the
airportAnything the company had me sign was prior to the delivery of the car, so if I signed a document stating that the vehicle was "rentable", National had me sign it unknowinglyI have yet to receive an itemized receipt for the charges. I still maintain that the car was damaged prior to me driving it
Spoke with customer today He had already picked up his next rental car in Orlando by the time we received this message, and he had been looking for the complimentary upgrade for this Orlando rental that he was promised after the Phoenix-Mesa rental a year ago When they arrived in
Orlando, they bought an upgrade into a GMC Terrain for an additional $per day I contacted Marc Christiansen, VP of the Orlando Airports, and asked him to remove the upgrade charge and bill it back to me in Group It should total about $plus tax, perhaps in the $range He’s happy to do so, and so I communicated this plan to Mr*** (husband of renter, *** ***) who was just tickled to finally have someone reach out to him and resolve his issue
*** *** We have not received any letter from Alamo and have only received one phone message from *** ** ** ***. We have tried numerous times at numerous numbers to contact Janik de la Cruz. We don’t have long distance so we called Alamo toll free and was given the number to call Mrd* ** *** at 1-800-327-9633. I called and left a message for Mrd* ** *** on 10/28/at 1:pm and on 11/5/at 10:am. My son called and left messages for Mrd* ** *** at *** on 11/18/at 2:pm and finally on 12/7/at 11:am. Including three letters sent on 6/16/2015, 8/7/& 10/9/we have tried to contact Alamo and Janik de la Cruz seven times to reach a resolution. We don't consider this case closed and are still waiting for a resolution. *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jared L** ***
To Whom it May Concern, WE have made several attempts to reach out to this customer as well as sending them a letter via fed ex asking them to call us or email us so that we can resolve. To this date we have not heard back from the customer. After several attempts of trying to
reach out with not response there is not much that we can do. If customer is needing resolution to this we need to hear back from them, otherwise we consider it a closed caSe. Thanks! *** *** Please see the attached letter that was sent to the customer. *** ** ** *** E Rental Car Way Phoenix, AZ 85034***
October 20, 2015 MsMor 3rd Ave#2ESan Diego, CA 92103 Dear MsMor, We received your letters, thank you for sharing your experience with us at our Phoenix Sky Harbor locationI have been calling you using the phone on your reservation 619-299-but I have not been able to get in touch with you. If you would like to discuss this further, please email me your contact information to [email protected] or call me at 602-481-4310. Sincerely, Janik de la Cruz
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I was told on the telephone that the full rental amount would be reimbursed, not "the difference."
I have talked to the customer and we have a contract stating the car was in rentable condition when we provided it to the customerThe car returned with chargeable damageWe are still treating this as a pursuable claim
Refund check was mailed to the wrong address. New check for refund will be going out today. Customer is aware and understands.
This customer was refunded $1035.25. Please close.
This complaint has been resolved. Customer was refunded.
Complaint has been handled. Customer has been called and apologized to.
I just spoke with this customer. He was very understanding when I explained that unfortunately we don’t take responsibility for personal vehicles left on our lot and that it is up to the customer to take that risk. He said he did get an estimate for the damage which came to $1020 but he...
said he is most likely not going to get it fixed and not worth it. I told him I would put in a couple calls to our body shops who we use to see if they could get him a better estimate and he said he appreciated that and he was open to seeing if I can help get him a better deal. I am going to call him back after I make a couple phone calls otherwise this one is resolved and there is not much more we can do here.
To Whom It May Concern: Enterprise Leasing Company of Phoenix, LLC (“Enterprise”) is in receipt of a customer concern notification regarding a vehicle rental to Ms. [redacted] on March 12, 2016. Upon review of the rental transaction, the employee who processed the Costco membership discount...
inadvertently failed to update the rental with the Costco coupon code, thus incorrectly charging Ms. [redacted] for the vehicle upgrade. Each employee at the rental location is receiving additional training on this program to ensure the coupons are applied correctly and at no additional expense to the customer. As a result of this administrative error, a refund of $95.05 was processed on April 8, 2016. We hope Ms. [redacted] finds this remedy satisfactory and we look forward to servicing her car rental needs in the future. Sincerely,Michele P[redacted]Executive Assistant
We have refunded the customer the difference. Please close. Michele P[redacted]Executive Assistant[redacted]
[redacted]
[redacted][email protected]
Resolved this issue on 2/18 by fixing the rate and refunding him the $47.43. LVM for customer advising him of the fix and provided my direct line for further assistance. Michele P[redacted]Executive Assistant[redacted]
[redacted]
[redacted]
Revdex.com, We have attempted to contact Ms. [redacted] since June of 2015. We haven’t been able to reach her and sent a letter certified mail. Ms. [redacted] didn’t qualify to rent the vehicle under our current qualifications listed on the Website. It is a requirement that the credit card and driver’s license information be in the same name in order to rent the vehicle. Ms. [redacted] didn’t qualify under these circumstances. She had access to our policies and knew our credit and driver’s license policies. We are denying her claim. We also need to receive information from her to speak with her directly. [redacted] Michele P[redacted]Executive Assistant[redacted]
[redacted]
[redacted] fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,
I have spoke to the business area manager according to my complaint (ID [redacted]).He is very kind and willing to help me to resolve the problem.I've check my account and I got the refund that he...
promised so lets consider this complaint resolved.
Regards,
[redacted]